AutoNation Toyota Gulf Freeway - Service Center

The service depth are liars in what they check and actually do to your car actually do to your car More

Fast service, courteous personnel. Atmosphere is pleasant, cost is reasonable, vehicle report is easy to understand Atmosphere is pleasant, cost is reasonable, vehicle report is easy to understand More

Outstanding work by their mechanic/technician (Pablo L & Luis S) in trouble shooting what's wrong with my hybrid Prius stalling second time on the freeway I-45N during rush hour, after getting a clean bill Luis S) in trouble shooting what's wrong with my hybrid Prius stalling second time on the freeway I-45N during rush hour, after getting a clean bill of health 2 days earlier from Toyota Galveston on its first stall! Good thinking outside the box to take the car home to see the real cause & it was the fuel pump, etc. Expensive repair but worth my safety & others on the road/freeway; drove it safely home to New Braunfels, so far so good. If you're not too far from us I would trade it in in 6-12 months for a new medium blue standard RAV, if you have it. More

Recent servicing to replace hose lines lead to about $900+ in damage (500-ish in parts, & 400-ish in labor) because the system was not bled correctly, leaving air in the lines which damaged the main pum $900+ in damage (500-ish in parts, & 400-ish in labor) because the system was not bled correctly, leaving air in the lines which damaged the main pump. I know this from the noise the system generated immediately after I picked it up (though I did not know at the time it was something serious), from the service department not ever mentioning the pump needed replacement at any point while they were replacing the connecting hoses, from my own research, and finally from having other mechanics look at the issue & telling them the circumstances. I was told they would cover the labor, but I would need to buy the part. I have submitted a claim to the company's corporate website, but have not heard any reply yet. Who knows if something might come of it, but will continue to hope. I have also experienced inconsistent or delayed communication during servicing, such as dropping off vehicle at service center opening (7am) & not hearing more on vehicle status until near closing (5pm) or not receiving replies even when I call or text (even after several hours). Other issues with not having functioning replacement parts causing delays & similar problems have also come up. Everything seems overpriced too, but that may be just how things are now. Service manager is always friendly and apologetic, & other staff are always friendly. While this location seems to have decent customer service, I question their technical capacity. Going forward, will not be bringing my vehicle back to this location or purchasing a vehicle through them as I would not feel strongly that it will be in a good functional state. More

Service agent who helped me was Pablo L. Kept me updated on my vehicle. I would recommend him and the dealership. Kept me updated on my vehicle. I would recommend him and the dealership. More

I like to go to this AutoNation Toyota because, the customer service is excellent and always that I go without appointment, they attended me anyway. Thanks to they nice and professional workers. customer service is excellent and always that I go without appointment, they attended me anyway. Thanks to they nice and professional workers. More

Adam was helpful and honest about the car’s needs. He was courteous and professional. He was courteous and professional. More

Great people and amazing service, I will continue to service all of my vehicles with Autonation Toyota Gulf Freeway! service all of my vehicles with Autonation Toyota Gulf Freeway! More

Although I didn't have an appointment Marily quickly got me checked in and sent me on my way. She gave me an estimated pick up time of 3.5 hours but my vehicle was ready in 3. Always great service at this me checked in and sent me on my way. She gave me an estimated pick up time of 3.5 hours but my vehicle was ready in 3. Always great service at this location! More

Fast, professional service. I have used AutoNation for both my Tacoma and 4Runner for all my scheduled maintenance. I have used AutoNation for both my Tacoma and 4Runner for all my scheduled maintenance. More