AutoNation Toyota Gulf Freeway - Service Center

I had a great service. Marilyn was awesome!. She explained everything to me what I needed done. I got my car back the same day as as long as thee service department is able Marilyn was awesome!. She explained everything to me what I needed done. I got my car back the same day as as long as thee service department is able to get parts. Thanks! More

I was satisfied with the service they did on my toyota. All employees were very pleasant and professional. All employees were very pleasant and professional. More

I love coming there for service because customer service people are very friendly and courteous. people are very friendly and courteous. More

Dealership accepted my appointment for oil change and tire rotation on line, ready upon my arrival! tire rotation on line, ready upon my arrival! More

I bought my car from this dealership back in March. I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my h I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my house). It started off with the guy telling me that there wasn't any technicians available to work on my car since it was a Chevy and this is a Toyota dealership. I said "well I made an appointment, the lady verified what vehicle I had, and I bought this car from here". He said "well you may have to leave it for a day or 2 for us to work on it". I told him that I could not do that since this is my only means of transportation and I asked if they provided rentals. His response was "the list for rentals is so long you won't receive one before we are done working on your car". I told him that he needed to figure something out because I needed my car worked on today and I scheduled an appointment and that's something they should check before scheduling. So he went to talk to his manager and then comes back saying we can loom at your car today. So I go in and wait to find out what is going on with the car. He come back after about a hour and tells me I need new tires. I said "ok well I have only had this car 4 months so why am I needing all 4 new tires?" He said "because the alignment is off and your tires are worn down". I told him that this obviously was a problem with the car when I purchased it so it should be covered under warranty since they have the certified pre-owned warranty. He then again said "let me speak to my manager". This time I waited 2 hours and finally had to hunt him down, and ask if he found anything out. He said "I haven't talked to my manager yet" then walked to go find him. He comes back and tells me the sales manager is going to speak to me, and to go have a seat at the small table. I wait another 20 minutes and I talk with the sales manager who was very helpful and seemed appalled at the fact that I had now been there 4 hours and haven't gotten anywhere on the car issue or even been given a quote on what I would need to pay. So he goes to find the service manager. He comes back and tells me that the service manager will be with me shortly. This is when the service rep that I've been dealing with all day comes and apologizes for not giving me a quote and is still set on me purchasing new tires and tells me it will be around $860 for tires and oil change. I said "I refuse to pay that. I don't need new tires and shouldn't need new tires after only having the vehicle for 4 months". He then leaves again to go get his manager. This guy comes and sits down with him. He never once introduced himself or even asked my name. He just started telling the guy what to take off the bill and such. I told him he can take it all off because I refuse to pay it. He stood up and walked away. I told the guy I just wanted my oil changed and nothing else. He leaves and comes back about 45 minutes later and tells me that I owe $90.04. I said when I scheduled the oil change I was it was $69.95. He said yeah but we did an alignment on your vehicle so that's what you're paying for. I told him I never once agreed to that. That I told him to just do an oil change and I refused to pay it. His response was well we already did it so you have to pay for it. I argued with him for about 5 minutes and told him he needs to work on his communication skills because not only did he give me the run around all day he failed to listen or communicate with me. I was finally fed up and just paid the $90.04. I paid with cash and he apparently couldn't take cash payments. So he took me over to another desk where a lady was. She had her mouth full of mouth wash and didn't even speak to me. She motioned her hands and pointed at the amount due on the paper and did more hand motions and mumbles while taking my payment. After she gave me the change back she motioned me out the door and mumbled and waved. I said where is my car, no one has communicated with me on where I go to get my car. She then spits out the mouthwash and tells me she was getting her lips done. She insisted that I speak to the manager and went to get him. He said he didn't need to speak with me because he already had and never came to speak to me. I left and she apologized and showed me where my car was. More

Quick and friendly service. Also, there were TV's with news and current events provided for customers waiting at the service center. Also, there were TV's with news and current events provided for customers waiting at the service center. More

Fast, friendly, service but after four days of driving my vehicle once again my brakes were squeaking and they supposedly changed them to brand new ones. Very disappointing after believing they did good. vehicle once again my brakes were squeaking and they supposedly changed them to brand new ones. Very disappointing after believing they did good. More

Always helpful with service needs. Service tech, Darlene was very professional and handled my needs perfectly Service tech, Darlene was very professional and handled my needs perfectly More

Ricardo was very helpful and updated me with the status frequently! I am very pleased Toyota uses text messages now as well! frequently! I am very pleased Toyota uses text messages now as well! More

My Consultant is easy to talk with. We had an appointment, she came to welcome us.I came just for oil change, but She found out that my Tacoma has recall, to fix something on the ceilin We had an appointment, she came to welcome us.I came just for oil change, but She found out that my Tacoma has recall, to fix something on the ceiling which has a tendency to leak. So beside the change oil, the recall was taken care of. Your staff is very professional and courteous. I had my old 1995 Tacoma was bought in your dealership and was serviced there. I know Im in a good hands on your dealership that’s why I kept on coming back. Thanks for your excellent service! More