AutoNation Toyota Gulf Freeway - Service Center

Darlene, my service advisor was awesome, she really tried her best to satisfy me as a customer,. It is not her fault what happened but I have to tell my experience. First of all, as soon as you enter you hav her best to satisfy me as a customer,. It is not her fault what happened but I have to tell my experience. First of all, as soon as you enter you have the machine that scans your car, and they told my that the alignment was bad on the back, I said that was strange since I did an alignment with them 6 weeks ago. After checking the date , they will going to check and that will add an hour to my oil change appointment. I said ok. After an hour and a half , I check the status of the car and they told that it will take longer because they have like 20 cars ahead of me.but she was going to check for me After 2 hours and some, she told me that the machine read wrong about the alignment , that everything was fine and just wait for the key. After waiting for another 20 minutes, nothing. She had to go on the back and they didn’t know where my car was. Darlene, poor thing, had to go in person and hunt for my car. She found it in the back because the technician didn’t do the job correctly and left the car and key not in the correct place. After getting inside my car, 3 hours later, the sticker for the oil change was not replaced and the car keeps on sayings maintenance required. Like I said, the technician was not doing their job, or being pressured to finish jobs faster. There were a lot of cars being serviced that day. They shouldn’t accept appointments if they can’t keep up with the service. Also, they need to be careful with that scan machine that is saying that need alignment when not, spending $129 for nothing. More

Gave me someone else paperwork! Call and asked for my paperwork,Nobody called me back as on today! Call and asked for my paperwork,Nobody called me back as on today! More

so far I have had good experience with the advisors at the service department. I always take my car here for service. the service department. I always take my car here for service. More

It took way too long to take care of my recall issue! I wish I would have been warned ahead of time! I wish I would have been warned ahead of time! More

Good service I take my Toyota Tacoma for the 5,000 miles service and they do a good job. service and they do a good job. More

I have always taken my Toyota Prius to a dealer for maintenance. I have found that AutoNation Toyota Gulf Freeway does a great job at keeping my car in excellent running condition. They are friendly, f maintenance. I have found that AutoNation Toyota Gulf Freeway does a great job at keeping my car in excellent running condition. They are friendly, fast and efficient. More

Great communication and on a timely manner. I plan on taking in my 2021 Toyota Tacoma as well for service. I plan on taking in my 2021 Toyota Tacoma as well for service. More

Always an impeccable customer service visit with Luis Guzman! This is the ONLY place I will take my vehicles for service. Guzman! This is the ONLY place I will take my vehicles for service. More

excellent customer service like always by my adviser CASEY, she consistently meet and occasionally even exceed costumers CASEY, she consistently meet and occasionally even exceed costumers More

We were provided a written estimate to replace the struts on the cargo lift that were no longer working. This on a 2017 Highlander. We agreed to the repairs and the $1000 and change estimate. After repairs w on the cargo lift that were no longer working. This on a 2017 Highlander. We agreed to the repairs and the $1000 and change estimate. After repairs were completed we were told they hadn’t included labor in the written estimate, which was $600+ more fir a total of $1600 and change. What were we supposed to do at that point? The work had already been completed and the car was ready to be picked up. I told Jose, our Service Rep, not including all costs on a written estimate is very amateur for a company like Toyota. More