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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.5
728 Reviews

728 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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October 08, 2022

The service advisor is very helpful, and they clearly explain everything. I loved the service with Rick Aguilar. He needs a thumbs up for his hard work and help. More

by lakers7131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Aguilar
Oct 14, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2022

Adam Martinez has been my service advisor on my last three visits and he’s been great! He’s very polite, patient and thorough on his explanations. Will definitely continue to request my appointments wit More

by Cristina Rosales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Cristina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 06, 2022

I had bad vibration on my breakes and was ready for for the bad news $$, but the mechanic found that the issue was easely fixable and that gave me confidence on their honesty. More

by Enrique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Enrique, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 06, 2022

Overall we had a good experience purchasing our vehicle. Except for the financing part. The almost 5 hour wait was excessive. Especially when we know our credit is good. More

by rgsem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pratik Lamichhane
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.

October 06, 2022

Excellent service not a very long wait and service writer let me know about service specials More

by boardmans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 05, 2022

Service advisor was knowledgeable and performed good recommended.service. I was quick in and out of the door. More

by nadeem S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2022

I love the services that I receive at AutoNation. Everyone is very friendly, helpful and very professional. The services is great, thank you all. More

by Icecream727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily is great!
Oct 10, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello there! Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 03, 2022

Very friendly and knowledgeable nice clean waiting are but the only thing is the waiting time for a oil change is about an hour I waited 1:30 for oil change and tire rotation. More

by Meybichicas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alomdra
Oct 10, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2022

Scheduling the appointment was easy using the online tool. The service was quick and professional. I liked the video explaining what the technician found on my car. Ricardo was very professional. More

by F. Melendez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo
Oct 10, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 30, 2022

Staffs are always willing to help. They are very professional and patient with clients, making us feeling comfortable. More

by Irca Ortiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose- don't remember his last name (from Venezuela)
Sep 30, 2022 -

Irca Ortiz responded

N/A

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