AutoNation Toyota Gulf Freeway

My car-purchase experience with Mike Smith at AutoNation Toyota on the Gulf Fwy., was very pleasant; the dealership is very nice, ample, well organized, with good facilities and "extras" for the customers i Toyota on the Gulf Fwy., was very pleasant; the dealership is very nice, ample, well organized, with good facilities and "extras" for the customers in the waiting areas. Mike is very knowledgeable of what he is doing, he knows the products he's selling; he explained to me every detail and answered every question I asked. During the purchasing and negotiating process I didn't feel the "pushing" to do things you don't want to which you feel at other dealerships or from other salespersons; Mike was very professional and we were able to reach an agreement in just a few minutes while talking about the different options I wanted to have in my vehicle. He always kept me updated on my car's arrival and the delivery process was on time, agreeable, accurate and with no surprises. I am very happy with my new car and I am very grateful to Mike for making my car-purchase process a fast and an outstanding experience. Thanks Mike!!! J. Alvarez. Houston, TX More

Mr. Morrow Was very friendly, and Held the auto I wonted to Check out because other dealers would not hold Auto till I could have time to get in to look at them. The car that Mr. Morrow held for me wonted to Check out because other dealers would not hold Auto till I could have time to get in to look at them. The car that Mr. Morrow held for me Just happened to be the one for me More

Who you gna call? Auto nation! Got a 2013 rav4 and love it! Tuan was patient and helpful. He new we needed a good family vehicle and helped us get a brand new rav with a great rate. Can't wait to get anot it! Tuan was patient and helpful. He new we needed a good family vehicle and helped us get a brand new rav with a great rate. Can't wait to get another new vehicle from here! More

BEWARE HORRIBLE SERVICE ADVISOR!!! Tuesday morning was our appointment to get a basic oil change, our honest and trust worthy service advisor Thomas was not avil, and what seem to be a nice gentleman name our appointment to get a basic oil change, our honest and trust worthy service advisor Thomas was not avil, and what seem to be a nice gentleman name KEVIN STRINGFELLOW approached us and ask what we wanted, we respond we had an appointment with Thomas for an oil change, he LIED to us and said that Thomas was running late, he proceeded on taking our vehicle in to get the oil change , while we were looking at the tire rack he asked us in a very RUDE TONE what vehicle we need tires for, we proceed on telling him we needed 2 tires, RUDE KEVIN STRINGFELLOW interrupted us by saying if you buy 3 tire the 4th one is only $1.00 more, when we said we only needed two rear tires RUDE KEVIN STRINGFELLOW yelled out and said we don't have tires for the XRunner there anyways, and rudely walking away. After the oil change was done Rude Kevin told us that our vehicle need immediate attention, they have done what is called a "multi point inspection" with out consulting us first. when ask about the finding of our rear differentials Rude Kevin try to belittle our knowledge and was getting upset when we ask specific questions on the quality of fluid in there. KEVIN dont care for customer service, he call us "BRO" AND TELL US WELL THE SERVICES NEED IMMEDIATE ATTENTION. I wish the Service Manager was there or the customer services relation lady Mary Ann Conner, they would have never tolerate this bad customer service from an advisor. Our family members combine have brought a few toyota's from this dealer. we would love to do more business with this dealer, but no longer will caused of the bad quality of service we get for a simple oil change. BEWARE OF RUDE KEVIN STRINGFELLOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I was recently in the market for a used car. David Morrow the "Texas Ranger" was helping me. He even offered to bring a car to our home for us to look at. We did not request this service, nor did we Morrow the "Texas Ranger" was helping me. He even offered to bring a car to our home for us to look at. We did not request this service, nor did we expect it. When he was at my house I told him that I was looking at some other autos. We decided on another car. A few days later he called and asked what we were up to...I responded and told him we had gone with one of our other choices. He then took a very bad turn and proceeded to tell me that I should have called him and he hoped that I didn't treat everyone like I treated him...then abruptly hung up the phone. He never even gave me a chance to say that we had just made the decision and the reasons why we chose another vehicle vs. his. I was very sorry to hear him respond this was as he was very courteous while trying to get my business, and not very nice when it didn't go his way. Proceed with caution. More

I have written a couple of reviews on Toyota dealerships in the Houston area. I do not know where these people writing these reviews are taking their vehicles, but it definitely is not Champion Toyota. in the Houston area. I do not know where these people writing these reviews are taking their vehicles, but it definitely is not Champion Toyota. My wife's vehicle was purchased there roughly a year ago (2008 Toyota Highlander) and with the purchase came a warranty that covers almost everything. What this review is about is their service, it is absolutely terrible. Sometimes when I call to make an appointment I will get either a happy greeting, or a "yeah" in a tone that I can only assume is someone having a really bad day. It's really up to a flip of a coin. Service wise, they are very friendly people in person. That's where they are smart, they don't want to lose your business and lose out on some of your hard earned money. Dropping the vehicle off, I needed an oil change, tire rotation, and a couple of other things that I won't go in to detail about but they had the vehicle for about 8 hours. Now me being the OCD type person to make sure I get what I pay for, I always put marks on my oil filter, drain plugs, and cabin filters just to make sure they aren't trying to get away from doing their job. I get a call later in the day that the vehicle is ready to be picked up. I head out, get dropped off and pick up the car and take it home to do my inspections. Now I pop open the hood and looked at the filter, of course the marks line up perfectly, the filter was never even touched. I don't even think they opened the hood at all, there is heavy dust build up where you grab the latch and the only hand prints there were mine. I scope out the bottom of the car, the drain plug is still in the same spot as well, and tires were not rotated (I make marks on the inside of them with a paint marker, FR, FL, RR, RL). Now given all that I was still not that upset until I started driving back to the dealer to complain, they used 1/2 tank of gas and drove only 12 miles which tells me they were sitting in the vehicle on a very hot Houston afternoon with the A/C cranked all the way up. This wasn't my first visit there but since I paid for a warranty package which covers maintenance items I am going to make sure they do their jobs. I have since the last visit been there 2 more times, both times I call I get the same "Yeah" when someone picks up their phone. I am giving their friendliness and price both "OK" on this review, I got the warranty for a steal (for obvious reasons I suppose) and in person they are the nicest people you can talk to (also for obvious reasons). I will not and have never recommended this dealer for service. More

Outstanding customer service from Champion Toyoya starting at the lot to signing our paper work. Great job Champion Toyota! ! We are happy to do business with you. starting at the lot to signing our paper work. Great job Champion Toyota! ! We are happy to do business with you. More

I am happy with the purchase and overall experience. it was great only thing i would like is make process little faster. Overall the experience was good. was great only thing i would like is make process little faster. Overall the experience was good. More

As a first time buyer with no experiance i am treated satisfactorily.I wanted to save me more on APR like " 0". But I am truly satisfied with my purchase. satisfactorily.I wanted to save me more on APR like " 0". But I am truly satisfied with my purchase. More