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AutoNation Toyota Gulf Freeway
Houston, TX
1,249 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,249 reviews
November 14, 2021
I don't usually write negative reviews and I apologize in advance for writing a long review but I think sharing my experience with other's will prevent what I experienced from happening to anyone else. I omi advance for writing a long review but I think sharing my experience with other's will prevent what I experienced from happening to anyone else. I omitted names for Privacy Issues. > I did my due diligence and they are lowest priced of the dealerships i spoke to. I spoke to 9 dealerships to get a new Toyota Corolla 2022. They edged out other dealers with the $499 manufacturers rebate. > The Salesman I dealt with was straight forward and easy to deal with, patient, and follows up accordingly. So because of this initial positive contact then I decided to get my car from them. 10-23-2021 Went to Autonation with the intention of putting a reservation in for the car I wanted but was told that I would need to close everything out now as another person was also in-line to get the same car I wanted. Also if I close now then I would just need to come in when the car arrives from shipping to pick it up. With this in mind, I decided that I should close the deal out or else risk losing the car to another buyer. Everything goes as planned with the agreed upon out the door price (includes tax, title and license) at $24125.46 Now this is where everything starts going south 11-06-2021 Contacted by Saleman that car is ready to be picked up. I go to the dealership to do just that. I arrive and was told that the paper I initially signed was missing and they were looking for it. I told them I had a copy of it as well. 20mins after, they come and tell me that it has been found and it should be okay. Waited further 15mins then the manager comes out saying we would need a new contract signed and they would need to run my credit again. (I was thinking this is Odd as we already did that on 10-23 but was okay with it just to get this over with) I told them it was fine as long as it has the same terms as the first agreement. Manager says: "It's a little different." Didn't think if anything of it but boy was I not ready for what was coming. Another 20mins then saleman and manager comes to me with the papers that need to be signed. Obviously I read what I'm signing and final price has now increased to $24657.84. I asked why is this and now manager tells me that manufacturer's rebate was only valid until Nov 2, 2021 and since the car arrived Nov 6, 2021 then it was no longer available. At this point I was about to lose it but held my composure (visibly upset though). Told them that we already agreed on the price that is why we closed on the 23rd of October and I am not signing any more papers. Made phone calls and was advised I could sue them for this but it will not be worth my time and cost so I did not have a choice but to sign. (I needed the car for work so really needed the car) Was also advised to ask them if I can at least get something to resolve this. Asked manager and replies: "We can't do anything." At this point I have given up trying to reach a middle ground with them and just signed the papers. I wanted to resolve this there and then since they aim for "100% customer satisfaction." but looks like they failed to deliver on that promise. All I can do now is share my experience to everyone so that this thing does not happen to anyone else. And No I would not recommend them to anyone. Take your business somewhere else where you can TRUST them. P.S. They were at least honest to tell me that the Window Tint that was applied was not up to par (Bubbles on it) and that they would replace it. More
by Joed M
Employees Worked With
Review for Dealership
November 02, 2021
Peter Son in Sales was great. I gave my requirements to over 5 dealers around Houston, and he is the only one that listened and found what I was looking for. We agreed to a fair price up front ($4k less t over 5 dealers around Houston, and he is the only one that listened and found what I was looking for. We agreed to a fair price up front ($4k less than my closest dealer). He kept me informed all along the way until my vehicle arrived (2 weeks early!). Jorge in Finance listened to me as well, and gave me exactly what I wanted in terms of extended warranty and service. He was very patient as I ran through all the small print on the contract. Super experience! I'll be looking at AutoNation again in another year for my next car. More
by LW
Employees Worked With
Peter Son, Jorge
October 29, 2021
I love working with Thomas, my service advisor. He knows how to treat a customer right. I know my car and myself will be taken care of and I won’t have to worry about a thing. how to treat a customer right. I know my car and myself will be taken care of and I won’t have to worry about a thing. More
by Dellucky1
Employees Worked With
Thomas Idele
October 27, 2021
Jose was very helpful and explained everything that was needed for my check engine light to be fixed, also let me know what was needed in the future. Thx bud needed for my check engine light to be fixed, also let me know what was needed in the future. Thx bud More
by arod2822.solie
Employees Worked With
Jose
October 08, 2021
Both sales and service staff are friendly knowledgeable and helpful. Great service! Maintenance visits are easily scheduled and efficiently conducted. My favorite Toyota dealership. and helpful. Great service! Maintenance visits are easily scheduled and efficiently conducted. My favorite Toyota dealership. More
by lulafest
Employees Worked With
Julibeth
October 01, 2021
Auto Nation Toyota Gulf Freeway is always professional, courteous, and most helpful. I have purchased 3 Toyota Tacoma pick ups from this location over the years. courteous, and most helpful. I have purchased 3 Toyota Tacoma pick ups from this location over the years. More
by Satisfied Customer
Employees Worked With
Manager, Sales Dept. Manager, Sales lady.
September 30, 2021
The service was good. I only had to wait 1 hour. What I do hate is the con to try to get jobs done that is not nessessarity. I take good care of my vehicle by coming to the dealer instead of going other p do hate is the con to try to get jobs done that is not nessessarity. I take good care of my vehicle by coming to the dealer instead of going other places but I feel like it's all about the sale and what the representative can get you to purchase especially with seniors. More
by edwards-sheila
Employees Worked With
Zulibeth Jones,
September 23, 2021
Ryna G assisted me in getting my brand new toyota camry. He paid attention to all my requests and accommodated all my purchase needs . You guys are the best. Thank you He paid attention to all my requests and accommodated all my purchase needs . You guys are the best. Thank you More
by maurimtaza
Employees Worked With
Ryna G
