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AutoNation Toyota Gulf Freeway

Houston, TX

4.5
1,249 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,249 reviews

February 21, 2022

Great service and communication on what will be done to my vehicle. Early morning appointments are the best. More

by homeyisdaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector ( in service department)
Feb 23, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

February 21, 2022

Good service and communication good customer service and experience good timing and work. Over all good More

by Tom_b4ss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector
Feb 23, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

February 20, 2022

After receiving a recall notice I took my Tundra in…. Was kept waiting for 2&1/2 hrs and NOTHING was done…. More

by CMCantin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service staff
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

February 20, 2022

We are pleased with the vehicle that we purchased . Although we test drove two vehicles , we were at the dealership about four hours. Angelia Resigner was hard working to answer all our questions and e More

by ofmilkman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelia Resiner
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

February 19, 2022

Salesman was great. Finance gentleman was great. Only issue I had is when I got home with the truck , a couple days later I noticed there was no jack or spare tire tool/ More

by rkane1076
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman didn’t leave me his card.
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 19, 2022

The people were nice and friendly. Was awesome thank you.... Cool place and people smiles More

by amybrooks1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 19, 2022

My service advisor was very helpful with the questions I had. I’ll probably be out of town for my last comp service at 25k , so she informed me that there is a cutoff point when I reach 26k. If this happens More

by larrygabriella
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma
Feb 19, 2022 -

larrygabriella responded

Very much appreciated the help from service advisor Paloma . Knowledgeable & professional. Very helpful. Thanx Paloma.

February 19, 2022

Everyone there were really friendly and transparent. Their prices were also very reasonable given the market situation right now. More

by Saleem439
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fransico, Abid
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 18, 2022

After having a horrific experience with Mr. C. Hill months ago when I was buying a new vehicle because he verbally attacked me and humiliated me. (I cancelled transaction). I purchased my Toyot More

by marys5447
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Thomas Mr. Firdous Mr. Messiah
Feb 18, 2022 -

marys5447 responded

Thank you for taking care of my Toyota in a very professional manner. My experience on this service day was superb thanks to Mr. Thomas in Service Department

February 18, 2022

Poor service / high repair prices. I had to call service tech Luis for updates and for options on the recommended repairs. Charged me 550 for the front breaks only. When picking up my More

by Lroldan312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis
Feb 22, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we're disappointed to hear of the negative experience you had at our location. Please call our General Manager at (713) 489-2097 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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