AutoNation Toyota Cerritos - Service Center

I’ve been coming to TOC for 15 years and service has always stellar! My advisor explained everything and gave excellent customer service. I would definitely reccomend always stellar! My advisor explained everything and gave excellent customer service. I would definitely reccomend More

Service person was very friendly and he let me know the time and service they will perform. What else can I say to make it 25 word minimum? time and service they will perform. What else can I say to make it 25 word minimum? More

The techs that meet you at appointment need more better customer service . I had to talk with the director which got things done. Needs more work. customer service . I had to talk with the director which got things done. Needs more work. More

I bought RAV4 in Cerritos Toyota, last 4 years I feel most of Customer service people always with good experience and nice, especially David Kwon and other girl (forget her name) they present very good e most of Customer service people always with good experience and nice, especially David Kwon and other girl (forget her name) they present very good experience to provide service to customers, they’re very nice and have working attitude More

4.5 hour wait for what I was told was a 2.5 hour timeframe Advisor never updated me about the change in pickup window Not confident if the advisor actually communicated my concern about the dr timeframe Advisor never updated me about the change in pickup window Not confident if the advisor actually communicated my concern about the driver seatbelt or if she lied that there was no issue. More

Always happy when Ms. Claudia helps me with my customer service needs and I appreciate her customer service when I visit the Toyota dealer In Cerritos service needs and I appreciate her customer service when I visit the Toyota dealer In Cerritos More

Very pleased with their service. Service advisor offered a multi oil service package which will save me money in the long run while ensuring I will become a repeat customer. Customer lobby equipped with tv a multi oil service package which will save me money in the long run while ensuring I will become a repeat customer. Customer lobby equipped with tv, wifi even sandwich shop/grill, makes waiting time not so bad! Very satisfied! More

I brought my car in for its first service at 5000 miles. Michelle was very friendly and all around I had a great experience with Toyota of Cerritos! Michelle was very friendly and all around I had a great experience with Toyota of Cerritos! More

Fast and friendly they helped me put alot with a issues I had at Toyota hooman of long beach they fixed what hooman messed up I never go bk to hooman but cerritos toyota is professional helpfull and fast wi had at Toyota hooman of long beach they fixed what hooman messed up I never go bk to hooman but cerritos toyota is professional helpfull and fast wish they pick up not just do drop off though More

When I took my car in for the recall- the service was performed in a timely manner. I had them change the oil since the car had close to 18,000 miles on it and the service ref told me they recommended c performed in a timely manner. I had them change the oil since the car had close to 18,000 miles on it and the service ref told me they recommended changing the oil every 10 months or 10,000 miles. When I took my car in before the 24,000 free service expired, I asked to have the oil changed since the car was almost two years old. That rep told me that they only changed the oil every 10,000 miles. Had I know about the 10 months I would've gotten the free oil change and service that came with the 2 years or 24,000 miles warranty. I am disappointed that I had to pay for a service that should've been taken care of. More