AutoNation Toyota Cerritos - Service Center

Lexus will not honor my warranty and fix my sunroof. They've had my car since Oct 6th. Then notified me on Nov 1st they will not fix my sunroof. It was still under warranty. They've had my car since Oct 6th. Then notified me on Nov 1st they will not fix my sunroof. It was still under warranty. More

The Service Advisor, Michelle Hernandez, is the best. Take her time and explain what is needed on your vehicle. While I waited I notice how clean the dealership waiting room, showroom floor and vehicle Take her time and explain what is needed on your vehicle. While I waited I notice how clean the dealership waiting room, showroom floor and vehicles on lot. I will buy my next car from Cerritos Auto Nation. More

Very good service and professional. They take care of my Prius very quick, the parts guys just awesome and respectful. Prius very quick, the parts guys just awesome and respectful. More

They were fast and supportive to my needs. I was out of there in 2 hours. . there in 2 hours. . More

mileage not noted accurate upon arriving or leaving and wouldn't fix it when i asked wouldn't fix it when i asked More

Took my car in to get repaired I am satisfied with it, would have been nice if they have filled up my tank, for what I paid to get it fixed. would have been nice if they have filled up my tank, for what I paid to get it fixed. More

Pedro was very helpful, and professional. He wanted to make sure to address all my concerns. make sure to address all my concerns. More

They didn’t take care of the problem in 9/13/21 going back today 9/14/21 waste of time! I will still need to go back when the part arrives. Bought my car on 5/5/21 to soon to be having these problems back today 9/14/21 waste of time! I will still need to go back when the part arrives. Bought my car on 5/5/21 to soon to be having these problems More

I wish to commend service advisor Anthony Nevarez. He listened attentively to the service I felt I needed and offered his professional advise without pressure. The cost was given and length of wait advi listened attentively to the service I felt I needed and offered his professional advise without pressure. The cost was given and length of wait advised. As the wait progressed, he kept me apprised of progress. As I paid for my service, he went ahead and had my car ready for pick up. He escorted me out and made sure I was safely behind the wheel. I admit I am an older senior which may have prompted his extra protection. Either way, Anthony is a gem. Sent from my iPad More

The service writer was friendly enough. And he went through the list of items that he was probably trained to push. However, a close review of the last service mileage would be helpful when dealing wit through the list of items that he was probably trained to push. However, a close review of the last service mileage would be helpful when dealing with a customer regarding recommended service. More