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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,022 Reviews

1,022 Reviews of AutoNation Toyota Cerritos - Service Center

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October 04, 2021

They were fast and supportive to my needs. I was out of there in 2 hours. . More

by Da man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Hernandez, Miguel Moran
Oct 06, 2021 -

AutoNation Toyota Cerritos responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 26, 2021

mileage not noted accurate upon arriving or leaving and wouldn't fix it when i asked More

by gleason.linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ali
Sep 28, 2021 -

AutoNation Toyota Cerritos responded

Hello, we appreciate you taking the time to leave us this feedback. Please feel free to stop by or reach out to us at (562) 802-4000. We appreciate the chance to turn your customer experience around. Thank you.

September 20, 2021

Took my car in to get repaired I am satisfied with it, would have been nice if they have filled up my tank, for what I paid to get it fixed. More

by Maria Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jairo Gonzalez
Sep 26, 2021 -

AutoNation Toyota Cerritos responded

Hi Maria, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2021

Pedro was very helpful, and professional. He wanted to make sure to address all my concerns. More

by crsnchz10carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro
Sep 17, 2021 -

AutoNation Toyota Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! If you have any further questions, please give us a call. We're always happy to help!

September 15, 2021

They didn’t take care of the problem in 9/13/21 going back today 9/14/21 waste of time! I will still need to go back when the part arrives. Bought my car on 5/5/21 to soon to be having these problems More

by Sandoval08girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian, Rios
Sep 18, 2021 -

AutoNation Toyota Cerritos responded

Hi. We are disappointed to learn of your experience here at AutoNation Toyota Cerritos, but will take this opportunity to improve. Please reach out to us at (562) 802-4000 when you can so we can address this situation directly. Thank you and have a great day.

September 15, 2021

I wish to commend service advisor Anthony Nevarez. He listened attentively to the service I felt I needed and offered his professional advise without pressure. The cost was given and length of wait advi More

by mlvansooy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nevarez
Sep 17, 2021 -

AutoNation Toyota Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 13, 2021

The service writer was friendly enough. And he went through the list of items that he was probably trained to push. However, a close review of the last service mileage would be helpful when dealing wit More

by wwilliams1066232
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ali Asghar Tremasi
Sep 17, 2021 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

September 13, 2021

When i brought my truck in for a recall they said, they would do a complimentary inspection, which included the battery. Within 2 weeks the battery failed, which makes me wonder if the really checked it, o More

by Mands.spangler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Aguirre
Sep 15, 2021 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 13, 2021

I waited longer than usual for my service even though I was there ahead of time. More

by mattjr05
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bianca Medrano
Sep 17, 2021 -

AutoNation Toyota Cerritos responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 802-4000 -- we hope to hear from you soon.

September 12, 2021

Carlos Lopez is very accommodating and helpful. He goes above and beyond with his customer service. We are satisfied and happy with the service we received. More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
Sep 13, 2021 -

AutoNation Toyota Cerritos responded

Hi, thank you so much for your positive comments about Carlos. Please let us know if there is anything else we can do for you; we are more than happy to help!

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