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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,024 Reviews

1,024 Reviews of AutoNation Toyota Cerritos - Service Center

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January 28, 2022

Job was done within the promised time. Service person Paul was nice and polite. Waiting room was set up to protect against Covid virus. More

by m.1942@verizon.net
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 01, 2022 -

AutoNation Toyota Cerritos responded

Hi. We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

January 28, 2022

I have purchased 5 cars from this dealership and very happy with them, that’s why I travel to go and get my cars serviced there. More

by Orangemonkey8682
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
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Feb 01, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Cerritos. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 28, 2022

An excellent dealer with friendly and efficient staff who cares about the customer and the quality of work. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kwon
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Feb 01, 2022 -

AutoNation Toyota Cerritos responded

Hi Mike, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 28, 2022

Fast service and they didn't try to up sell me on anything. I always get my oil changed there More

by dena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 01, 2022 -

AutoNation Toyota Cerritos responded

Hi Dena, thank you for your positive review. We're happy to have been of service to you. Safe travels!

January 27, 2022

They were helpful explaining which service I was due, and also from taking my car in and out, they were fast and organized. More

by Ahang Park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ki Back Lee
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Feb 01, 2022 -

AutoNation Toyota Cerritos responded

Hi Ahang, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! Drive safe, and we'll see you on the road.

January 27, 2022

Everything went well, from the reminders of maintenance needed, setting up appointment, service, reception/waiting room and the closing of the transaction. More

by wr4032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Maldonado
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Feb 01, 2022 -

AutoNation Toyota Cerritos responded

Hi. We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

January 25, 2022

Great dealer to buy a vehicle, they have great service and they are honest dealer. More

by hernandezedwin628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bianca and Ahmad
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Jan 28, 2022 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk! Have a great day!

January 25, 2022

Service rep, Stephanie was great very polite, but the person she shares office (Carlos) was rude over talking her I could not her what she was saying, I was bothered by that , I was asking her questions More

by im6c43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie
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Jan 29, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Cerritos take our reviews very seriously. If you are willing, please call our General Manager at (562) 802-4000 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 20, 2021

Service department is amazing! Very honest, helpful and accommodating employees! Highly recommended. Dominic the service manager is always willing to help and get the job done. My Tacoma stays in tip top s More

by Jennz65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Alessi, Michelle Hernandez
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November 06, 2021

Lexus will not honor my warranty and fix my sunroof. They've had my car since Oct 6th. Then notified me on Nov 1st they will not fix my sunroof. It was still under warranty. More

by Thankful215
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dorothy
Report | Print
Nov 08, 2021 -

AutoNation Toyota Cerritos responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 802-4000 -- we hope to hear from you soon.

Nov 09, 2021 -

Thankful215 responded

Hello. I will call @ 11 this morning

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