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AutoNation Toyota Cerritos - Service Center
Cerritos, CA
1,024 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,024 Reviews of AutoNation Toyota Cerritos - Service Center
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April 05, 2022
GREAT CUSTOMER EXPERIENCE SERVICE AND THE ADVISOR WAS VERY HELPFUL AND VERY NICE. VERY SATISFIED WITH EVERYTHING AND THANK YOU. VERY HELPFUL AND VERY NICE. VERY SATISFIED WITH EVERYTHING AND THANK YOU. More
by Adolfo Rodriguez
Employees Worked With
Mydam Chanthavong, Michelle Hernandez, Margaret Kang, Melissa Shaffer
April 02, 2022
Went in for service and they changed my odometer. They added 4000 miles, had to go back and they reset it to the original mileage so now my mileage is not accurate. They stated mechanic mistake. They added 4000 miles, had to go back and they reset it to the original mileage so now my mileage is not accurate. They stated mechanic mistake. More
by Jenbrock34
Employees Worked With
SERVICE DEPARTMENT
April 02, 2022
The whole dropping off of the vehicle is very well organized, and the time it takes is not long at all. Also, paying and picking it up goes very smoothly. Thanks. organized, and the time it takes is not long at all. Also, paying and picking it up goes very smoothly. Thanks. More
by Luna.mmn
Employees Worked With
AMANDA ?
April 01, 2022
This last visit I received great customer service from the technician. The repairs were made quickly. The car was left clean and ready to drive off the lot. the technician. The repairs were made quickly. The car was left clean and ready to drive off the lot. More
by Trish
Employees Worked With
The person could have been Amir. , Ali Rahimi
March 31, 2022
Had an appointment to service my vehicle and take care of a recall. I get a call three hours later telling me that they did not take care of the recall because it wasn’t on the service order. It was the pe a recall. I get a call three hours later telling me that they did not take care of the recall because it wasn’t on the service order. It was the person from the dealer who called me to inform me about both things that would be done on the same appointment. A waste of my time. More
by Jess
Employees Worked With
Michelle Hernandez
March 31, 2022
My car was vandalized of the catalytic converter and the insurance company did the bare minimum, but thanks to Anthony and the Toyota automation crew made this bad experience a whole lot better. They helped insurance company did the bare minimum, but thanks to Anthony and the Toyota automation crew made this bad experience a whole lot better. They helped with a rental car, tow truck, and checked on my well being several times while my car was being worked on. Even though the insurance company did not pay for the car shield I had put on my car to avoid the problem with those thieves taking the catalytic converter again Toyota helped me with that and had everything fixed and ready right away. Anthony and the service team are the Best! More
by rickybrooks3344
Employees Worked With
Anthony
March 28, 2022
Cerritos Toyota checked out an issue that I had with a panel that fell of while loading a bi into my car. The service techs tried to fix it with no cost to me but it was determined the part was too damage panel that fell of while loading a bi into my car. The service techs tried to fix it with no cost to me but it was determined the part was too damaged and needed to be exchanged. Most dealerships would have charged me for this service or tried to sell me the part from the start. The tech was still able to temporarily have the part stay as best as possible. Great job either way guys. More
by Chrisguzman82
Employees Worked With
Jennifer Sanchez
