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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,024 Reviews

1,024 Reviews of AutoNation Toyota Cerritos - Service Center

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April 23, 2022

This review is based in the last interaction I had only. Amanda, my service advisor, was helpful and cooperative. She gave relevant suggestions, and helped me to decide regarding the status of my car. Since More

by jbellgrad2009
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda
Apr 25, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 23, 2022

Good customer service. Friendly representative and clean dealership work was done on time thank you More

by juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Noguera and Jim Rossier
Apr 25, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2022

My experience was good but long; however, Thomas assisted me by checking me in quickly, friendly demeanor, came back to informed me that my car was not ready in the estimated timeframe. More

by thompson_ronnetta
Recommend Dealer
Yes
Employees Worked With
Thomas Wasnok
Apr 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2022

I don't trust this dealership. I need to find another to do my maintenance. More

by Badillo_maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Apr 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (562) 802-4000. We'd appreciate the chance to make your experience a positive one.

April 21, 2022

I have always been very pleased with the service I have received at Autonation Toyota Cerritos. The people there have always been courteous and totally professional. More

by flyte534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Aguirre
Apr 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Cerritos. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 20, 2022

I arrived 30 min early for 7am appointment, Bianca got me started at 6:50am. She said a few mechanics were already ready to go so they started the service right away. I had 3 different service repairs done, More

by Tgmillsaps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bianca
Apr 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 20, 2022

I was shocked by much higher price than I anticipated. Only tire replacement costed more than $400. I feel I paid for unnecessary service. More

by JKK
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not listed
Apr 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Cerritos take our reviews very seriously. If you are willing, please call our General Manager at (562) 802-4000 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

April 20, 2022

Great friendly helpful people work here and they answer any questions u may have makes going in for maintenance or any other reason a great experience More

by juniorsanchez237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oswaldo, Frank Tindall, Robert Aguirre
Apr 24, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 19, 2022

Very nice customer assistance, I like how they attend to you and you don’t waste a lot of time with them More

by Onwenna3488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise Evans, Michelle Hernandez, Juan Herrera, Margaret Kang, William Lima, Billy Macaraeg, Miguel Moran, Melissa Shaffer, Michael Som, Nick Stonawski
Apr 23, 2022 -

AutoNation Toyota Cerritos responded

Hi, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 19, 2022

This dealership is very professional and listens. For a longtime this is the first time I had come to service my vehicle without having to bring my car back with complaints. Nice work Carlos! More

by JTW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
Apr 23, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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