AutoNation Toyota Cerritos - Service Center

This is my third visit with this dealership… I feel satisfied whenever I leave this place after my car check up/ maintenance…maybe because the agents who attended my car gave me all the information th satisfied whenever I leave this place after my car check up/ maintenance…maybe because the agents who attended my car gave me all the information that I need to make informed decision. More

I came in without an appointment, but the service people did an excellent job of working with me, and had my work finished quickly. They we’re very courteous and efficient. They went the extra mile to conne did an excellent job of working with me, and had my work finished quickly. They we’re very courteous and efficient. They went the extra mile to connect with me, I did not feel like just another customer. More

Advisor Ali was very helpful he walked me through on my car appreciated his service car appreciated his service More

Not satisfied with the response provided by the staff. Felt that there was no intention of helping. Felt that there was no intention of helping. More

Easy to make appointment, great service, excellent customer service, work done on time promises love customer service, work done on time promises love More

Felt more like a number than a person. Took my truck in for a 6 month check and a recall along with some concerns. Concerns were addressed and even got to go for a test drive with a tec Took my truck in for a 6 month check and a recall along with some concerns. Concerns were addressed and even got to go for a test drive with a tech after they couldn't figure out the concerns. However this was not the tech that worked on the truck and did not understand the concerns. During the test drive he saw the concerns in real time and did not know why they would happen. He said they might just be normal with this new system and he would have to keep the truck. I don't mind leaving the truck provided I was asked to pick up the truck. I have parts coming in for some of the concerns and will be requesting talking to the tech or lead who will be working on my truck. Keeping the truck is not a problem but asking me to pick it up when you need it longer is not ok. In the end the recall was not even done and it's a safety recall. Service writer was nice overall but just not experienced in handling vehicles with concern issues even when shown. More

Great service all the time went in for a recall on the tundra advisor Bianca is great. tundra advisor Bianca is great. More

Paul was very helpful & informative. Paul informed me of the cost and additional work that needed to be done. Paul informed me of the cost and additional work that needed to be done. More

After 1 hour shuttle still hadn't picked any of us up. Otherwise service great. Otherwise service great. More

I always bring my car to service with Claudia. She is amazing and goes over any recommendations or answers all my questions. She is amazing and goes over any recommendations or answers all my questions. More