AutoNation Toyota Cerritos - Service Center

Amanda Maldonado was our service rep and is very good at her job. She is thorough, efficient, and good with customers. We would like to request her as our rep again! All our experiences over the years at To her job. She is thorough, efficient, and good with customers. We would like to request her as our rep again! All our experiences over the years at Toyota of Cerritos have been good, but she is the first person we have left a review for online. More

They are very friendly, accommodating and professional. It’s clean. Service is great! Always Toyota. It’s clean. Service is great! Always Toyota. More

I purchased my vehicle here and continue to take it there for service. With my previous Toyota I went to a different dealer. The nice thing about waiting at Autonation is their waiting room is much bigger a for service. With my previous Toyota I went to a different dealer. The nice thing about waiting at Autonation is their waiting room is much bigger and has a snack bar. My service details were explained to me and car was ready when promised. More

This dealers and the people there are superb. We purchased the new Rav4 XLE last year at the end of January and they already want to buy it back!! Their service department is great! I was given a We purchased the new Rav4 XLE last year at the end of January and they already want to buy it back!! Their service department is great! I was given a turn-around time of possibly 3 hours and was back on the road in 1 1/2 hours. I received a voucher for a free car wash afterwards, also. More

On June 23rd, I went to get my oil change for the car and they wasted 3 and a half hour just to change the oil. I am not happy and satisfied about the service. This happens every time so I decided to change they wasted 3 and a half hour just to change the oil. I am not happy and satisfied about the service. This happens every time so I decided to change locations. More

Good timing, wife and I both needed services on our cars. quick oil change and recall took around 4 hours. quick oil change and recall took around 4 hours. More

Went in for a service and the young man who helped me was knowledgeable. He explained everything I needed to know and what would happen on my next service also. knowledgeable. He explained everything I needed to know and what would happen on my next service also. More

Upon arrival at the Cerritos Toyota Service Department, I was greeted and processed quickly. Recall and oil change was completed at time provided to me. was greeted and processed quickly. Recall and oil change was completed at time provided to me. More

Made Appointment for the 15K Service Upon Arrival I don't get attended for more than 10 mins My Service consultant didn't attend me I was not explained what will be covered for this service. when don't get attended for more than 10 mins My Service consultant didn't attend me I was not explained what will be covered for this service. when they took my Rave4 inside for service I was not given any papers what so ever and this by Law is not Legit. once the service was completed, I go to cashier and they are bully too. No one explain Multipoint Inspection papers or anything that was done during 15K vehicle service to me even after asking for it. when I asked one of two cashier why , the lady replied that's not my Job as the rest Toyota team were abide so much by Law once you buy the vehicle there is not respect afterwards Worst team and no work ethics. More

Brought in my 2022 Tundra for a safety recall to fix the panoramic view monitor system (camera system). After picking up my truck, I found that my cameras were no longer working and I had to bring my truck panoramic view monitor system (camera system). After picking up my truck, I found that my cameras were no longer working and I had to bring my truck back for them to check it again. Only to find out that one of the parts (ECU) needed to be replaced but it will not be available until next week. In short, I went in to address a recall with the cameras working but got it back with no cameras working. Very disappointed that my truck is less safe to drive now than before I brought it in. No fault to my Service Advisor but I find it frustrating that Toyota was not better prepared to fix this issue. It’s my first time owning a truck, and I find the camera system very helpful when driving around tight spaces and parking, especially given the size of the vehicle. The time lost and the money spent driving back and forth to Toyota was not the experience I was expecting. Really hoping this is resolved very soon. More