AutoNation Toyota Cerritos - Service Center
Cerritos, CA
1,025 Reviews of AutoNation Toyota Cerritos - Service Center
Bianca is my favorite service person! They never try to sell me on services my car doesn’t need. I make appointments and the process is seamless. Cashiers could be friendlier. I’m unsur They never try to sell me on services my car doesn’t need. I make appointments and the process is seamless. Cashiers could be friendlier. I’m unsure if they’ve had a bad day or something else is going on in their lives but the few times I’ve had to deal with them, they always seem annoyed. Other than that, I’ve never had a bad experience. More
Great service by Rodrick (our customer care advisor). My splash guard lost some clips, and it was fixed with no charge. I can't tell you that feels in these financial times. Thanks, Toyota. My splash guard lost some clips, and it was fixed with no charge. I can't tell you that feels in these financial times. Thanks, Toyota. More
Stefanie was very nice. I appreciated that she made sure that i understood charges and gave options prior to approving them. Another huge thing was communication. I receiv I appreciated that she made sure that i understood charges and gave options prior to approving them. Another huge thing was communication. I received a text and a call when my truck was ready. HUGE to me is that this dealership (not some other Auto nation locations) provided a complementary car wash even though the one at the dealership is not operating. She provided a card for a car was at a local spot. Makes all the difference, I shall return for all my toyota needs! Thank you Team! More
This toyota dealership is not very customer service oriented. In addition, the waiting area smells like grill smoke that is comimg from the nearest snack and sandwich area. oriented. In addition, the waiting area smells like grill smoke that is comimg from the nearest snack and sandwich area. More