AutoNation Toyota Cerritos - Service Center

I had an appointment scheduled for 7:40 am and arrived on time. As I waited in line, a service advisor directed me to move into the left lane as the line was shorter. After I moved into the left lane, the time. As I waited in line, a service advisor directed me to move into the left lane as the line was shorter. After I moved into the left lane, the other lane began moving rather quickly and cars which arrived AFTER I did, were taken in for service while no one attended to me. I finally mentioned to the workers that I was here before some of those cars and had been waiting for almost 20 minutes! It took a few minutes before Ramiro Abarca FINALLY came over to me to get me started on my service. He had me go over to his booth. I brought my car in for 16,000 mile service and was charged $933.54! My understanding is a 16,000 mile service is approximately $230. What exactly was he charging me for that DID NOT NEED servicing? I firmly believe I was taken advantage of being a woman and not having much knowledge on the services provided whether it was needed or not. I am appalled that you would allow your employees to take advantage of customers. An explanation for these charges will be greatly appreciated. More

Mr. Nevarez is awesome! Thank you. He gave me ease of mind when I got my car services. mind when I got my car services. More

Mr. Nevarez is an awesome! He is always upfront with me what services are needed for my Highlander. He would go over the price for each service, and if they find something else that needs to be done during what services are needed for my Highlander. He would go over the price for each service, and if they find something else that needs to be done during the services. He would notify me right away. Furthermore, he would estimate the waiting time for me and always emphasize of trying to get me the shortness waiting time. I appreciate him and his honesty; that's why I always schedule my cars appointment with him. Good man! Awesome man! More

I really enjoyed the service and professional environment this dealer has created. I especially appreciated Anthony N. for being so professional and answering all the questions that I had. this dealer has created. I especially appreciated Anthony N. for being so professional and answering all the questions that I had. More

This dealer really took care of my car needs. The advisor Anthony Nevarez was very professional and explained everything in detail. The advisor Anthony Nevarez was very professional and explained everything in detail. More

This shop is awesome. They have very knowledgeable people. I recommend going to Anthony Nervarez. He will be straight up with you. And if you don’t like it then you aren’t They have very knowledgeable people. I recommend going to Anthony Nervarez. He will be straight up with you. And if you don’t like it then you aren’t appreciating an honest man. He doesn’t beat around the bush and I appreciate the honesty it’s refreshing to see that in dealers now a days. More

Staff was friendly and care to explain every detail. Premises very clean, organized. Service was fast with all things considered Premises very clean, organized. Service was fast with all things considered More

Was helped promptly and efficiently by Anthony Nevarez. Service was completed fast as well. 100% recommended! Service was completed fast as well. 100% recommended! More

Paul, the service advisor, provided a very detailed and thorough explanation, which made for an excellent service experience. He was honest and friendly, making this a trustworthy place. I plan to come bac thorough explanation, which made for an excellent service experience. He was honest and friendly, making this a trustworthy place. I plan to come back here for my next service as well More

Had the pleasure of talking to Stefanni in the service department while purchasing some items that had faded away on my truck. She was excellent and had the right knowledge to guide me in the right direct department while purchasing some items that had faded away on my truck. She was excellent and had the right knowledge to guide me in the right direction. Department wouldn’t be anything with out here for sure! More