AutoNation Toyota Cerritos - Service Center

I brought my 2006 Toyota Tundra into Power Cerritos Toyota to get my AC system checked out because it was working on and off. I made the mistake of buying my truck from a non Toyota dealership that did Toyota to get my AC system checked out because it was working on and off. I made the mistake of buying my truck from a non Toyota dealership that didn’t thoroughly inspect the truck because what came next was quite a surprise. While my truck was in for the AC the service department inspected my suspension and found that all 4 of my ball joints needed to be replaced and my transmission mount was broken. One of them actually only had about a milometer left before it would have totally separated and would have caused a disaster if I had been driving down the freeway. At this point I was panicking because you know how most repairs on a car are but surprisingly enough that cost was no where near as high as I thought it would be. I had all four ball-joints replaced, my transmission mount replaced, AC fixed and I still had money leftover for Valentines Day!   After my truck was done I came in to pick it up and as I drove off I could feel a tremendous difference in the ride of my truck. I always thought that the rough and rocky ride was from the lift and the mud-terrains that are on my truck but now it drives so smooth, there is absolutely no vibration coming from my transmission and when I turn I don’t feel the sway in the truck anymore. It feels like a brand new truck!!   Thank you Power Cerritos Toyota for the great service, great price and not only did you make my long drive to and from work smooth you made it safe. If your sales department is anything like your service department I will be buying my next car/truck from you guys.   More

This review is for service from Power Cerritos. Notice I have one for sales and one for service! ;) Okay, so we purchased an alarm for the Yaris. We were told it would be 48 hours from the time we drive o have one for sales and one for service! ;) Okay, so we purchased an alarm for the Yaris. We were told it would be 48 hours from the time we drive off until we receive a phone call to set up an appointment to schedule for installation. Well, it took over a week and that includes my girlfriend calling twice and me e-mailing Maria Gamino, who I think really got the ball rolling. *Thanks for her* 'Cause shortly after I sent the e-mail, my girlfriend scheduled her appointment. We came early to the appointment and were greeted by God knows who- and it wasn't a greeting really and there was no introduction. It should have been Trevor, but he was busy. They told us it may take up to three hours, but luckily it took them about an hour. Thankfully, there's a Lucille's Barbecue around the corner. So if you, for whatever reason, do decide to get service here...go there to eat! Mmm-mmm Hooey! Once they finished, they did promptly call us but no-one really gave a quick walkthrough of the system. Hence, the poor marks on Customer Service. They should really step it up a few notches over there. Needless to say, my gal wants her service at Penske from now on- 'cause they give carwashes with major services. More