AutoNation Toyota Cerritos - Service Center

Scratch paint I purchase two cars from this dealership and a I purchase two cars from this dealership and after you paid off your car there done with you they won't help you out on anything . My bad experience i I purchase two cars from this dealership and after you paid off your car there done with you they won't help you out on anything . My bad experience is dropping off my truck for airbag recall , my truck has no any single ding it has minor scratch on front bumper so after I pick it up in the afternoon there is a huge scratch on the left front corner so I complain the scratch the manager said she will review the video , she call me the following day and she said that the scratch is there when I drop off my truck. Can you believe that I'm not asking to replace the bumper or repaint the whole bumper all I'm asking is wax or buff the scratch. Stay away from this dealer take your business somewhere else More

Miguel is the Man Miguel was really helpful and I followed up with him and after I was able to call him for some help with my car. He offered me some really good advice Miguel was really helpful and I followed up with him and after I was able to call him for some help with my car. He offered me some really good advice and listened to the issues I was having with my car while suggesting the most cost-effective solutions. Will be going to him from now on for my car services. More

Good to excellent I always take my Toyota Scion to AutoNation Cerritos everytime for maintenance or needed repairs. They know my car well and I know they'll do a good I always take my Toyota Scion to AutoNation Cerritos everytime for maintenance or needed repairs. They know my car well and I know they'll do a good job. Honesty is what I'm looking for and price. They worked with me on pricing and they don't push me in anyway to make a quick decision. If I'll buy a new car again I'll come back to AutoNation Toyota Cerritos More

Short wait for a routine maintenance check up Great service and pleasant guest lounge. Service wait time was actually shorter than estimated by 45 minutes. Quick in n out and they provide pickup/d Great service and pleasant guest lounge. Service wait time was actually shorter than estimated by 45 minutes. Quick in n out and they provide pickup/drop off service. More

OIL CONSUMPTION RECALL This should be a RECALL. Came in first time to have my car checked in by Chris. Told to come back 1200 miles later. 3 hours wait. Returned today 7:40 This should be a RECALL. Came in first time to have my car checked in by Chris. Told to come back 1200 miles later. 3 hours wait. Returned today 7:40 appointment. I explained to them that between 3000 miles oil service my oil would be almost completely empty because I noticed my wife's Camry was shaking. It was the lowest reading possible barely anything on dip stick way below Low! I had to fill 3-4 quarts but was getting nervous not to overfill and ruin my car(blown engine). So when they told me my car PASSED!!! I went ballistic!! I told them it's normal for 2007 Camry or any car to have to add 3-4 quarts between 3000 miles oil change. After first escalation Oscar who brush me off. I got Denise. My guy told me Denise has Conference calls every Wednesday!!!! So waited for another 45 minutes. 7:30-10:30 that's 3 hours. Rep said he would come get me never did or Denise per rep. So waited in front of his office until I got Denise. She told Me this is NORMAL!!!!! I told her I'm going to start writing letters and email. My 2007 with almost 300000 miles does not do this. My brother 2006 corolla does not do this. More

Denise service manager The service manager Denise has the worst work ethics I have ever had to experience. I cannot even begin to tell the way I was treated. I however did r The service manager Denise has the worst work ethics I have ever had to experience. I cannot even begin to tell the way I was treated. I however did record the conversation and will call Toyota and email them everyday until Kevin, the GM of Toyota follows up with making sure this Denise is talked to and this problem resolved. I have called 3 times and talked to the GM secretary and left a voice message. I will continue to follow up everyday. More

try getting a key made Saturday morning I went to the service dept. to get a key for my '91 MR2 made. They looked quite busy so I asked the service guy taking care of all th Saturday morning I went to the service dept. to get a key for my '91 MR2 made. They looked quite busy so I asked the service guy taking care of all the paperwork if I could get a key made. He said "yes, but give me about 30 mins i'm swamped." So of course i said "yea, sure take your time." So an hour passes and he comes back and says "hey, i have 2 more people to write up." So of course i say ok sure. Then after an hour and a half. He's able to help me, or is he. He pulls me into his managers office and the manager says. "I can't make you a new key." So i waited an hour and a half for them to tell me I couldn't get it made without ridiculous hoops to jump thru. Thanks Toyota I still have no key for my sweet car to drive around. ps. I'm glad my NEW car is an Infiniti. More

I took my daughter's Corolla in for service (oil change) and a noise from the front brakes. I was informed that I had after market brakes on the car - which I did not have on the car. Toyota had installed and a noise from the front brakes. I was informed that I had after market brakes on the car - which I did not have on the car. Toyota had installed the brakes, Sattya said he would check the records and get back to me. The records indicated that I did have them installed at Toyota and I was told that they would replace the brakes for free. Sattya then said that the noise from the front was wheel bearings and wanted to do the front wheels for $800 per side, I delclined. He then said that the front left tire need to be replaced. I had the tire replaced - NOT at Toyota. So the brakes were installed for free. Two months after having this done the brakes started to make noise. I made an appointment and took the car in Saturday October 13th to have the brakes checked because they were making noise. I had an appointment with Chris Carrillo this time. I dropped the car off at 11:30 and he said he would get back to me. Three hours passed and I called to see what the diagnosis was and was told the car had not been looked at yet. I called 2 hours later (the car had been there for 5 hours) and the female that answers the service phone laughed - and said she would have Chris call. He called and was rude on the phone and said the car had been fixed. I went to pick the car up and was going into pick upthe paperwork when Chris pulled me and my daughter aside. He had the paperwork and told us how they had inspected and cleaned the front and rear brakes at no charge and the noise was gone. My daughter drove the car home and the brakes made the same noise. The car was not repaired. I have been taking my 2006 Corolla to this dealership for the last 6 years and after this experience I question what was done to the car. More

I've been bringing my corolla to this dealership, and this dealership ONLY, for the past SIX years, and only recently has the service here gone down the toilet. I brought my car in August 11th for an oil this dealership ONLY, for the past SIX years, and only recently has the service here gone down the toilet. I brought my car in August 11th for an oil change and new brakes. Shortly after dropping off my vehicle, I got a call saying my brakes were "after market," which was funny because this dealership had done my brakes two years before. I pointed that out, and the guy simply said oh, you're right. I went to pick up my vehicle, and my brakes had been comp'd. I didn't ask for them to be comp'd and they didn't need to be comp'd if Sattya simply misspoke about my brakes being after market. But then, the cashier told me some pointless story that they had mistakenly replaced my brakes when I was only there for an oil change, so they were free (if she was bright enough to look at my receipt, she would have seen that my appointment was scheduled for both brakes and an oil change). So a month after having my brakes done, I start to hear a grinding noise everytime I use my brakes. I took my car in this past Saturday, October 13th to have this issue resolved. I had an appointment for 11:30. Typically after I drop my vehicle off, I get a call saying that the issue has been identified, and I need to allow the service to be done, and I also need to be made aware of the price for my vehicle service. Well, three hours after dropping off my car, I hadn't hear from Chris Carillo. I called the dealership once and was transferred to the wrong person, and then hung up on two more times. Still nothing from Chris. I called back two hours later, it's now 4:30pm. Chris called back at 4:45 saying everything was done with my car and the grinding was resolved. Funny, I was never even informed what the problem was, how much this would cost me, and I didn't give approval for anything drastic to be done to my car. I went to pick it up at 5p, when Chris informed me that all they did in the nearly SIX hours they had my car, was clean the front and back brakes. No charge to me. At this point I'm beyond annoyed, I'm a mechanic daughter and I know that brake cleaning shouldn't take more than an hour to complete. I go to leave, and at the first red light I hit, I hear the grinding noise from my brakes. So, nothing was resolved AT ALL in the Six hours my car was at the dealership this past Saturday, on top of there HORRIBLE customer service. By the way, my rotors are glazed because the service staff never rotated them back in August before putting my new brake pads on. Not that hard to identify. More

The problem first started when I took the truck in on June 21, 2012 for regular maintenance. I advised the service technician (Brandon Aterrado) of a sound I was hearing toward the back of the vehicle June 21, 2012 for regular maintenance. I advised the service technician (Brandon Aterrado) of a sound I was hearing toward the back of the vehicle when driving at highway speeds. I was told nothing unusual was found, and the noise was probably being caused by stuff I had in the back of the truck. I was also told I needed to purchase front brake pads, which I did. However after the brake pads were purchased & installed at Power Toyota Cerritos, I noticed a screeching sound when braking. I returned the truck to address these problems (both the screeching and the original sound) on September 17, 2012 and I was first assisted by Margaret Kang. Although my appointment was for 10:15 AM, I arrived at about 9:30 AM. After being there for three hours, Margaret told me the screeching sound was being caused by inferior brake pads being installed the last time (in June 2012) that I took the truck in for service. But Brandon never told me this would happen, or that the brake pads were of inferior quality. Margaret then told me they would be replaced at no charge. She also said the noise I kept hearing was due to feathering on the tires because of the wheel alignment being off. I advised Margaret this should have been addressed the last time I brought the truck in. I understand wheel alignment issues can be caused by things such as potholes, but this noise I was hearing was already there since my last visit, and all I wanted to know is why it was not diagnosed in June, some 3000 miles ago, when I had already brought it to the dealership’s attention. After another three-hour wait, I searched out Margaret and she advised me they had no record of me purchasing tires there and that my tires were from 2008. Even though I did not have the paperwork at hand, I know for a fact I bought the tires there. Margaret then referred me to a manager named Greg Balbier. I walked in to Greg’s office and he never introduced himself, state his title/position, or even offer me a seat in his office. What he did do was talk over me in a condescending manner and challenge me to produce proof that I had bought the tires there because according to him, the system did not indicate they were purchased there. Greg was both argumentative and contentious in his tone. He never let me finish a sentence, and was quick to interrupt whenever I did manage to get a word in. When I asked for his card and for the number to the Corporate Office, Greg gave me his card and said, “They” would give me the corporate number. When I asked who “they” were he stated, ”Margaret”. At best, he was belittling and condescending. At worst, he was completely rude and totally unprofessional. I ended up in tears at this point and just wanted my truck back. I then called my husband and when he showed up, we were taken in to another office where “Matt” quickly pulled up the tire purchase that Greg was never able to find. We again got nowhere with either individual regarding the obvious lack of customer support and respect that were being demonstrated. Both Matt and Greg continued to insist that they were at no fault for failing to diagnose the problem back in June, and an apology was never offered for the offensive tone they were taking, or for why I was again in tears. They offered me two free tires and for me to pay for the other two, as tires are only replaced “four at a time.” My husband made it clear we are professional people and our intent is not to “get over” on anyone, but just to be treated fairly and with respect. At this point, my husband asked if this is how they want the customer interaction to end with a client who has been loyal to Power Toyota Cerritos for eight years. Their response was a flat, “Have a nice day.” We then left the dealership (at approximately 4:30 PM). A full seven hours after I pulled up. My main issues are: 1) Why was the tire “feathering” never properly diagnosed the first time I took the truck in (back in June 2012) when I was obviously already hearing the noise? 2) Does Toyota make it a practice of first installing “inferior” parts and then hoping the consumer doesn’t come back with a problem? 3) Don’t all employees have access to my services/sales records? Why was I made to feel like a liar by Greg Balbier, when the purchase of these tires (at Power Toyota Cerritos) was indeed in your system the whole time? 4) Seven hours to have a pair of brake pads replaced. Really? 5) Greg’s snide attitude. This was the final straw in me deciding to never again do business with Power Toyota Cerritos. It is my hope that this correspondence will prevent another customer (male or female) from being made to feel demeaned at this dealership. I respectfully thank you for your time. More