AutoNation Toyota Cerritos - Service Center

Very Bad Service I took my car in for service and they LIED to me telling me I need additional work done. NOT TRUE, little did they know I had just replaced my battery I took my car in for service and they LIED to me telling me I need additional work done. NOT TRUE, little did they know I had just replaced my battery. I took my car to where I bought the battery and it was at 100%, I then took my car to a couple other places to have the battery checked and AGAIN it was in great condition and was at 100%. These guys are LIARS and thief's trying to get you to have repairs that don't need. More

Excellent Customer Service I've been bringing my car here for many years and Ive never been disappointed. I love the staff & I rely on their expertise when it comes to my car. M I've been bringing my car here for many years and Ive never been disappointed. I love the staff & I rely on their expertise when it comes to my car. My car is always ready when promised! More

Scratch paint I purchase two cars from this dealership and a I purchase two cars from this dealership and after you paid off your car there done with you they won't help you out on anything . My bad experience i I purchase two cars from this dealership and after you paid off your car there done with you they won't help you out on anything . My bad experience is dropping off my truck for airbag recall , my truck has no any single ding it has minor scratch on front bumper so after I pick it up in the afternoon there is a huge scratch on the left front corner so I complain the scratch the manager said she will review the video , she call me the following day and she said that the scratch is there when I drop off my truck. Can you believe that I'm not asking to replace the bumper or repaint the whole bumper all I'm asking is wax or buff the scratch. Stay away from this dealer take your business somewhere else More

Miguel is the Man Miguel was really helpful and I followed up with him and after I was able to call him for some help with my car. He offered me some really good advice Miguel was really helpful and I followed up with him and after I was able to call him for some help with my car. He offered me some really good advice and listened to the issues I was having with my car while suggesting the most cost-effective solutions. Will be going to him from now on for my car services. More

Good to excellent I always take my Toyota Scion to AutoNation Cerritos everytime for maintenance or needed repairs. They know my car well and I know they'll do a good I always take my Toyota Scion to AutoNation Cerritos everytime for maintenance or needed repairs. They know my car well and I know they'll do a good job. Honesty is what I'm looking for and price. They worked with me on pricing and they don't push me in anyway to make a quick decision. If I'll buy a new car again I'll come back to AutoNation Toyota Cerritos More

Short wait for a routine maintenance check up Great service and pleasant guest lounge. Service wait time was actually shorter than estimated by 45 minutes. Quick in n out and they provide pickup/d Great service and pleasant guest lounge. Service wait time was actually shorter than estimated by 45 minutes. Quick in n out and they provide pickup/drop off service. More

OIL CONSUMPTION RECALL This should be a RECALL. Came in first time to have my car checked in by Chris. Told to come back 1200 miles later. 3 hours wait. Returned today 7:40 This should be a RECALL. Came in first time to have my car checked in by Chris. Told to come back 1200 miles later. 3 hours wait. Returned today 7:40 appointment. I explained to them that between 3000 miles oil service my oil would be almost completely empty because I noticed my wife's Camry was shaking. It was the lowest reading possible barely anything on dip stick way below Low! I had to fill 3-4 quarts but was getting nervous not to overfill and ruin my car(blown engine). So when they told me my car PASSED!!! I went ballistic!! I told them it's normal for 2007 Camry or any car to have to add 3-4 quarts between 3000 miles oil change. After first escalation Oscar who brush me off. I got Denise. My guy told me Denise has Conference calls every Wednesday!!!! So waited for another 45 minutes. 7:30-10:30 that's 3 hours. Rep said he would come get me never did or Denise per rep. So waited in front of his office until I got Denise. She told Me this is NORMAL!!!!! I told her I'm going to start writing letters and email. My 2007 with almost 300000 miles does not do this. My brother 2006 corolla does not do this. More

Denise service manager The service manager Denise has the worst work ethics I have ever had to experience. I cannot even begin to tell the way I was treated. I however did r The service manager Denise has the worst work ethics I have ever had to experience. I cannot even begin to tell the way I was treated. I however did record the conversation and will call Toyota and email them everyday until Kevin, the GM of Toyota follows up with making sure this Denise is talked to and this problem resolved. I have called 3 times and talked to the GM secretary and left a voice message. I will continue to follow up everyday. More

try getting a key made Saturday morning I went to the service dept. to get a key for my '91 MR2 made. They looked quite busy so I asked the service guy taking care of all th Saturday morning I went to the service dept. to get a key for my '91 MR2 made. They looked quite busy so I asked the service guy taking care of all the paperwork if I could get a key made. He said "yes, but give me about 30 mins i'm swamped." So of course i said "yea, sure take your time." So an hour passes and he comes back and says "hey, i have 2 more people to write up." So of course i say ok sure. Then after an hour and a half. He's able to help me, or is he. He pulls me into his managers office and the manager says. "I can't make you a new key." So i waited an hour and a half for them to tell me I couldn't get it made without ridiculous hoops to jump thru. Thanks Toyota I still have no key for my sweet car to drive around. ps. I'm glad my NEW car is an Infiniti. More

I took my daughter's Corolla in for service (oil change) and a noise from the front brakes. I was informed that I had after market brakes on the car - which I did not have on the car. Toyota had installed and a noise from the front brakes. I was informed that I had after market brakes on the car - which I did not have on the car. Toyota had installed the brakes, Sattya said he would check the records and get back to me. The records indicated that I did have them installed at Toyota and I was told that they would replace the brakes for free. Sattya then said that the noise from the front was wheel bearings and wanted to do the front wheels for $800 per side, I delclined. He then said that the front left tire need to be replaced. I had the tire replaced - NOT at Toyota. So the brakes were installed for free. Two months after having this done the brakes started to make noise. I made an appointment and took the car in Saturday October 13th to have the brakes checked because they were making noise. I had an appointment with Chris Carrillo this time. I dropped the car off at 11:30 and he said he would get back to me. Three hours passed and I called to see what the diagnosis was and was told the car had not been looked at yet. I called 2 hours later (the car had been there for 5 hours) and the female that answers the service phone laughed - and said she would have Chris call. He called and was rude on the phone and said the car had been fixed. I went to pick the car up and was going into pick upthe paperwork when Chris pulled me and my daughter aside. He had the paperwork and told us how they had inspected and cleaned the front and rear brakes at no charge and the noise was gone. My daughter drove the car home and the brakes made the same noise. The car was not repaired. I have been taking my 2006 Corolla to this dealership for the last 6 years and after this experience I question what was done to the car. More