AutoNation Toyota Cerritos - Service Center

Great environment . Bianca helped me out and she listen carefully to my concern and was very communicative. I will def it one back . Thanx auto nation Cerritos . 5 stars Bianca helped me out and she listen carefully to my concern and was very communicative. I will def it one back . Thanx auto nation Cerritos . 5 stars definitely More

My experience at Toyota Cerritos was amazing, I had a very minimal wait time, and clear explanation of service on what I needed on my car, they were very respectful and informative! Will definitely recom very minimal wait time, and clear explanation of service on what I needed on my car, they were very respectful and informative! Will definitely recommend! More

I had a fantastic experience at Toyota Cerritos thanks to Joseph Wagner in the service department. He was incredibly professional, kind, and genuinely helpful throughout the entire process. Joseph made every Joseph Wagner in the service department. He was incredibly professional, kind, and genuinely helpful throughout the entire process. Joseph made everything smooth and stress-free, and his friendly demeanor really stood out. It’s rare to come across such exceptional customer service, and because of him, I’ll definitely be coming back in the future. More

Service dept took care of my needs quickly and efficiently. Would recommend to friends and family. efficiently. Would recommend to friends and family. More

Joseph Wagner was the best advisor! Go see him. I will take my car to him now on. Go see him. I will take my car to him now on. More

It was a good visit, Paul was professional & wait time was good. it was a Good visit! was good. it was a Good visit! More

I bought a new to me Lexus and they had a few things wrong with it. Their service agent Matt took care of everything with professionalism and friendly courtesy. Thinking ahead to what was needed. He als wrong with it. Their service agent Matt took care of everything with professionalism and friendly courtesy. Thinking ahead to what was needed. He also followed up and checked in. Really thorough. More

I bought my tires from the dealership and alignment in march of 2025, and when I picked up my car, the sales rep told me about the warranty of the tires and what is covered. The rep told me if I got a nai march of 2025, and when I picked up my car, the sales rep told me about the warranty of the tires and what is covered. The rep told me if I got a nail in my tires, Do Not have another company patch the tires because it will void the warranty of the tires. Patching the tires is free and if they can patch the tires, they will replace it. He also reminded me that if you have a flat on Sunday and service is not open you have to wait until service is open to get your tire patch since you don't want to void the warranty. So guess what, I got a flat, made an appointment for Monday to get it fixed, and the service rep told me it is not cover if the hole was fixable with a patch, then it comes out of the owners pocket to get it fix. So I told him what my service rep told me and he just said, "Sorry." There was nothing he could do, he offer a free car wash. Is all this my fault when my original service rep told me to take it back to AutoNation to get it patched up. I took work off to make the appointment and I end up leaving the dealership without getting it fix. Taking work off cost me money and time, and all they can say is sorry. This is totally false advertisement, they get you to buy the tires and then said that certain service is not cover, one person said it is covered and the other person said it is not. I would never buy anything from Toyota again, no tires, nothing unless I have no other options. Costco service tires is way better than Autonation, I am very disappoint in there business practice and how I was treated. I didn't felt like a value customer who goes there all the time for service. I wish I could return the tires, and have Costco replace my tires. Just the peace of mind if there was any problem with tires, they will just help you, no questions ask. I just hope that they would do a better job at letting people know about the warranty before they buy anything, and now since it is by word of mouth, Autonation can say anything since it is not written on paper. You spend so much money for a car and you think that the company would help you deal with issues with the car, but I guess it isn't like that. They get to pick and choose who and when to help. Calvin Tran More

Always come here to get my car maintenance that’s to the fast and awesome service! fast and awesome service! More

AutoNation Toyota Cerritos has a wonderful service department. Staff works hard to get everyone taken care of department. Staff works hard to get everyone taken care of More