AutoNation Toyota Cerritos - Service Center

Great service and extremely helpful. Ramiro answered all of my questions. Highly recommended the Cerritos location. Ramiro answered all of my questions. Highly recommended the Cerritos location. More

didn't want to buy tires for $1100 so the service advisor and the person that gave me the quote for the tires made me wait for my longer then I should have. I arrived at 9::16am I left at 131pm my car was and the person that gave me the quote for the tires made me wait for my longer then I should have. I arrived at 9::16am I left at 131pm my car was ready since 11:30am. . I seen my car being parked in the customer parking lot. I figured my car was ready so I walked over and ask the service advisor was my car ready He said no . I said ok. My car was just sitting in the customer parking lot for another 2 hours. I went back over and said hay bro my not ready it has been sitting in the parking lot for 2 hours. He the service advisor had my paperwork at the bottom of the pill of other customers the took his sweet time to get all the paperwork together.I was just getting a oil change More

I was satisfied with my last two service visits for our Toyota van. But this last one really rubbed me the wrong way and reminded me why I didn’t buy my Toyota from this dealership. The last two visits, I Toyota van. But this last one really rubbed me the wrong way and reminded me why I didn’t buy my Toyota from this dealership. The last two visits, I got videos from the service advisor on what they were recommended on my car and also showed the service performed on the vehicle. I usually have one or two recommendations when I visit the dealership but this time around I got full court press from the After Sales Advisor, Joseph Wagner. I declined everything but my planned 70,000 service maintenance and a tire rotation. But this time around, I didn’t get any videos or pictures of what was done in my car or any problems with it. I wanted to get a text an hour hour and a half later saying my car was ready. When I get to the cashier to pay, it shows that I’m only paying for the service maintenance and not the tire rotation. I asked her why I’m not paying for the tire rotation and she says she doesn’t know and then I see on the receipt that the tire rotation is not recommended due that condition of tires. She tells me to go talk to Joseph about it directly. I go to look for Joseph and asked two guys in service about my tires and they say that Joseph will be back in 20 minutes and they really can’t tell me anything about my tires. I even asked one of the guys to read the notes and he says it looks like the tires need attention. I didn’t have time to wait around for Joseph. I just got home and called the service department and spoke to Karen who says the note read I declined wheel alignment and new tires which isn’t true because no one called me about my van having tire issues. I originally bought my van brand new with all the bells and whistles from the formally Elmore Toyota now Beach Cities Toyota in Huntington Beach. I live in Cerritos, but because I had such bad experiences with sales people at Cerritos and Long Beach dealerships, I bought my car from Elmore. From here on out, I will have my car serviced using a non-Toyota trusted local auto car shop. Anyone thinking of buying a car or getting a car service AutoNation Toyota Cerritos, steer far from this place. I’m so frustrated that I will be sending the manager Dennis an email about this. More

This dealership is such a blessing and the assistant Michelle was so professional i had her name tattooed on my rt arm Michelle was so professional i had her name tattooed on my rt arm More

Went in for service on my vehicle and the service was great! I highly recommended it! great! I highly recommended it! More

Always great to bring my car for service when needed! Great customer service! Car is in good hands! Great customer service! Car is in good hands! More

Excellent service and very professional team. I have a lot of confidence in the staff here. Oswaldo Zamora was great - he made the whole experience pleasant! I have a lot of confidence in the staff here. Oswaldo Zamora was great - he made the whole experience pleasant! More

Awesome and professional . Ramiro is very service oriented and got my car done in no time. Ramiro is very service oriented and got my car done in no time. More

Carlos Lopez was excited and exceptional service advisor in helping with my toyota tundra. I will be going back. in helping with my toyota tundra. I will be going back. More

Service Advisor Carlos Lopez I highly recommend! He is very knowledgeable, extremely customer friendly and courteous. I always get the 5dtar treatment when I bring my vehicle in for care and servic He is very knowledgeable, extremely customer friendly and courteous. I always get the 5dtar treatment when I bring my vehicle in for care and service! Thank you Carlos! More