AutoNation Toyota Cerritos

No pressure sales, straightforward After having dealt with a couple dealerships where as a young woman I was told what I wanted by salesmen who didn't care to ask what I actually wanted After having dealt with a couple dealerships where as a young woman I was told what I wanted by salesmen who didn't care to ask what I actually wanted, I ended up purchasing my car at the Cerritos Toyota dealership. Amazingly, in this age with easy access to online car sources, it was incredible that some dealerships refused to post carfax reports on their websites; thus, it was refreshing to be able to access the carfax report easily and for free on the Toyota Cerritos website. Josh Yoo was very helpful and listened to what I wanted in a car. He helped make the buying process fun and personable. I felt respected throughout the whole process; at no point did either Josh or Mehir (finance guy) try to pressure me into buying something I didn't want. Awesome experience at this dealership! More

Scratch paint I purchase two cars from this dealership and a I purchase two cars from this dealership and after you paid off your car there done with you they won't help you out on anything . My bad experience i I purchase two cars from this dealership and after you paid off your car there done with you they won't help you out on anything . My bad experience is dropping off my truck for airbag recall , my truck has no any single ding it has minor scratch on front bumper so after I pick it up in the afternoon there is a huge scratch on the left front corner so I complain the scratch the manager said she will review the video , she call me the following day and she said that the scratch is there when I drop off my truck. Can you believe that I'm not asking to replace the bumper or repaint the whole bumper all I'm asking is wax or buff the scratch. Stay away from this dealer take your business somewhere else More

Miguel is the Man Miguel was really helpful and I followed up with him and after I was able to call him for some help with my car. He offered me some really good advice Miguel was really helpful and I followed up with him and after I was able to call him for some help with my car. He offered me some really good advice and listened to the issues I was having with my car while suggesting the most cost-effective solutions. Will be going to him from now on for my car services. More

Good to excellent I always take my Toyota Scion to AutoNation Cerritos everytime for maintenance or needed repairs. They know my car well and I know they'll do a good I always take my Toyota Scion to AutoNation Cerritos everytime for maintenance or needed repairs. They know my car well and I know they'll do a good job. Honesty is what I'm looking for and price. They worked with me on pricing and they don't push me in anyway to make a quick decision. If I'll buy a new car again I'll come back to AutoNation Toyota Cerritos More

Very helpful personal The personal at the dealership were very helpful and friendly. I found exactly what i was looking for and Iam very happy with my new car. The personal at the dealership were very helpful and friendly. I found exactly what i was looking for and Iam very happy with my new car. More

My new car The associate who help me with my new car did a excelente job I love my corolla and this is my third car my husband and my dauther buy a car from the The associate who help me with my new car did a excelente job I love my corolla and this is my third car my husband and my dauther buy a car from the same Diler and we are happy More

Short wait for a routine maintenance check up Great service and pleasant guest lounge. Service wait time was actually shorter than estimated by 45 minutes. Quick in n out and they provide pickup/d Great service and pleasant guest lounge. Service wait time was actually shorter than estimated by 45 minutes. Quick in n out and they provide pickup/drop off service. More

NO, NO AND BIG NO TO THIS PLACE (AUTONATION TOYOTA CERRITOS ), my brother and i went to buy 2017 Rav4 SE last week. first they told me the price is 32500.00. once we told them that we want to buy 2 CAR, 1 for m ), my brother and i went to buy 2017 Rav4 SE last week. first they told me the price is 32500.00. once we told them that we want to buy 2 CAR, 1 for me and 1 for my brother. they told us they would do it for 30890.00 out the door. so we counter offer them for 30500 and 0% APR. and they accepted the offer and send me an email with conformation statement with the price. so i went there yesterday to buy the car, we went there at 6:30 pm talk to sales person, he help us to pick car color, took out 2 cars for us, we did test drive again and fill out the paper work and waited more then 3 hours. finally time to sit down with MANAGER DANIELLE MAYNARD. (there is twist now) she told us that we have 2 choices, 1st choice they will give us 0% APR but the prices is now 31400.00 out the door, or 2nd choices is they will give us for 30500.00 but the APR is going to be 4.5%. THEY ARE BIG CHEATER AND BIG LIAR, I WOULD ADVISE TO EVERY ONE PLEASE GO TO CARSON TOYOTA. THEY GAVE US ACCURATE PRICE RIGHT ON THE SPOT. IF YOU WANT TO WASTE YOUR GOOD TIME THIS IS THE RIGHT PLACE TO GO FOR. More

OIL CONSUMPTION RECALL This should be a RECALL. Came in first time to have my car checked in by Chris. Told to come back 1200 miles later. 3 hours wait. Returned today 7:40 This should be a RECALL. Came in first time to have my car checked in by Chris. Told to come back 1200 miles later. 3 hours wait. Returned today 7:40 appointment. I explained to them that between 3000 miles oil service my oil would be almost completely empty because I noticed my wife's Camry was shaking. It was the lowest reading possible barely anything on dip stick way below Low! I had to fill 3-4 quarts but was getting nervous not to overfill and ruin my car(blown engine). So when they told me my car PASSED!!! I went ballistic!! I told them it's normal for 2007 Camry or any car to have to add 3-4 quarts between 3000 miles oil change. After first escalation Oscar who brush me off. I got Denise. My guy told me Denise has Conference calls every Wednesday!!!! So waited for another 45 minutes. 7:30-10:30 that's 3 hours. Rep said he would come get me never did or Denise per rep. So waited in front of his office until I got Denise. She told Me this is NORMAL!!!!! I told her I'm going to start writing letters and email. My 2007 with almost 300000 miles does not do this. My brother 2006 corolla does not do this. More

Deceptive and Unfair Sales and Financing Tactics Deceptive sales practices by Customer Financial Service Manager that mislead and lured me into purchasing a warranty or service at the time of the neg Deceptive sales practices by Customer Financial Service Manager that mislead and lured me into purchasing a warranty or service at the time of the negotiation of vehicle pricing and financing terms. Also mislead and false information giving about warranty at the time of purchase by Customer Financial Service Manager stating blatantly untrue statements when promoting the product at the time of purchase. Horrible service liners and Main manager will not even contact you back. He had about four different managers call me to lie again and state he's busy with other customers for 4 days straight. Dealt with finance sales Manager Aaron, General sales manager Mark Bell, Customer Relations manager Claudia Noguera and the Finance Director that never called me back till this day James. All liars and just refer you to each other but never care to come to a resolution or help a customer they sold a vehicle to with issues. More