AutoNation Toyota Cerritos

Aggressive and unprofessional The finance specialist, Sergio was very unprofessional. His attitude changed - became confrontational once found out that I wasn't prepared to drive The finance specialist, Sergio was very unprofessional. His attitude changed - became confrontational once found out that I wasn't prepared to drive out of the lot with a car. He said that I could have done my shopping online. Basically made me feel like I wasted their time. Carson Toyota had better customer service. At least there you'll leave with dignity and you wouldn't have to deal with a third rate, desperate sales person. I would not go back to this place once I am ready to finalize my purchase. More

Best Dealership in So Cal - Great Sales Rep: Bryan Gonzalez Toyota Autonation in Cerritos is the BEST Dealership in Southern California and Bryan Gonzalez is the BEST Sales Representative that I worked with at Toyota Autonation in Cerritos is the BEST Dealership in Southern California and Bryan Gonzalez is the BEST Sales Representative that I worked with at that dealership!! He not only treated my like royalty during the negotiation and purchase, but the care I am receiving after the purchase is PHENOMENOL!!! I have heard from people who also purchased from this same dealership that they are receiving the same GREAT follow up care even one year after they made their purchase. I recommend anyone interested in buying a new or pre-owned vehicle to stop by Toyota Autonation in Cerritos and please see Bryan Gonzalez. More

Very Professional ! Recently bought a 2017 Toyota Corolla at Auto nation Toyota of Cerritos . After going to a different dealer and receiving a very bad service . The gu Recently bought a 2017 Toyota Corolla at Auto nation Toyota of Cerritos . After going to a different dealer and receiving a very bad service . The guys at Auto Nation Toyota Of Cerritos showed a different attitude and performance was great ! Worked with Fredy Estrada ( Sales person) and James Inskeep ( Manger ) , Great Service , Positive Attitude, and did and Excellent job on getting me the vehicle that fit my budget ! On Finance I would like to thank Jarvis Caguioa for showing a great attitude and staying positive after hours . Thank you guys So much for working with me . Really love my new Vehicle ! Will definitely be going back later in the future! 5 Stars God Bless You all and Keep up the Good work !!! More

Great work by Tiffany Great work and service by Tiffany. She is very freidly and made my appointment in Toyota enjoyable. Awesome attitude and always has a smile on her fa Great work and service by Tiffany. She is very freidly and made my appointment in Toyota enjoyable. Awesome attitude and always has a smile on her face. More

Bad customer service I currently own a Toyota and I love it, but it is time for an upgrade. With time what I need in a car has changed so I decided to go into the dealersh I currently own a Toyota and I love it, but it is time for an upgrade. With time what I need in a car has changed so I decided to go into the dealership and look for an upgrade. I know what I am looking for in a car so I had two models in mind. As soon as I parked, the salesman was at my door asking what I wanted. I explained that I was interested in looking at a RAV 4. He took me to the display room and pointed to the car. He gave no information so I proceeded to look inside. He asked when I intended to buy a car. I answered soon, but that I wanted to look at another model. He told me "you don't need that, it's too big for you." He asked if I would be buying a car "today soon" and after I answered "today is too soon". He said "okay thank you" and walked away. I did not get a chance to get his name or view the second model I was interested in. I did not feel like my time was respected and I am not sure why he would assume that I would not need a specific car. My intention was to stay in the Toyota family, but I will be looking elsewhere. More

Sales person Not Fair!!! Warranty on my car did not work as the salesperson explained. But he did not explain the way every different warranty works. I spoke to the supervis Warranty on my car did not work as the salesperson explained. But he did not explain the way every different warranty works. I spoke to the supervisor and he did support him. More

50k mile service prius check up My service advisor Tiffeny Baker as been my advisor the first and second time came in. I was so impressed by her the first time I remembered her and My service advisor Tiffeny Baker as been my advisor the first and second time came in. I was so impressed by her the first time I remembered her and asked if I could be helped my her again. She has great knowledge of the car and kept me updated of the progress of work being done. Very smooth operation they have..I wish all service depts. would take notes on how to run a service drive. More

Very Bad Service I took my car in for service and they LIED to me telling me I need additional work done. NOT TRUE, little did they know I had just replaced my battery I took my car in for service and they LIED to me telling me I need additional work done. NOT TRUE, little did they know I had just replaced my battery. I took my car to where I bought the battery and it was at 100%, I then took my car to a couple other places to have the battery checked and AGAIN it was in great condition and was at 100%. These guys are LIARS and thief's trying to get you to have repairs that don't need. More

David G. Is awesome! David was very helpful! He answered all of our million questions and made us feel very comfortable during the process. Even though buying a car usuall David was very helpful! He answered all of our million questions and made us feel very comfortable during the process. Even though buying a car usually is a crappy and anxious scenario where you have to watch your step in order to not get jipped, we did not feel that one bit while in Davids hands. I would highly recommend him! Mark Bell was also extremely helpful by making the signing process FAST! More

Excellent Customer Service I've been bringing my car here for many years and Ive never been disappointed. I love the staff & I rely on their expertise when it comes to my car. M I've been bringing my car here for many years and Ive never been disappointed. I love the staff & I rely on their expertise when it comes to my car. My car is always ready when promised! More