AutoNation Toyota Cerritos

My wife and I got a bran new 2021 Toyota highlander hybrid PLATINUM edition. Our sale rep was Jason Nguyen, he was amazing. Took really good care of us. Worked with us through the process and guide hybrid PLATINUM edition. Our sale rep was Jason Nguyen, he was amazing. Took really good care of us. Worked with us through the process and guided us on what we needed to have prepared for when we picked up the car. He was so nice that he was able to put the car on hold for 3 days for us. So we could organize our finances. After we got the car and test drove it and bought it, he went over all the fine details in the car on what each button does. We were so amazed how many buttons were in the car and what each one did. But I was more impressed is how he took the time to go over it all with us. Even though it was getting late, and the dealership was closing up. If you need to get a car, go see Jason Nguyen he is the best. Tell him Rabbit sent ya. More

I took my Toyota Rav4 for service and it’s an awful experience fro the advisor (Gordon) to the handler (Rich) the one who took the car and give you tue car keys, no customer service at all! Disgusti experience fro the advisor (Gordon) to the handler (Rich) the one who took the car and give you tue car keys, no customer service at all! Disgusting!!! I will never ever go back to this dealership anymore! Very poor customer service -Angry Rav4 owner More

No One Will Return Phone Calls / Emails I purchased a 2020 Tacoma from AutoNation Toyota Cerritos in December 2019. I have not received the license plates yet. I should have received the lic I purchased a 2020 Tacoma from AutoNation Toyota Cerritos in December 2019. I have not received the license plates yet. I should have received the license plates in January (before the impact of COVID-19). The temporary registration expired in March (vehicle is now citable). I have called the dealership (per DMV instructions) numerous times over the past month, and have been transferred from person to person and nameless voicemail to nameless voicemail. No one will return my calls or emails. More

poor service I purchased a pre certified 2012 toyota highlander. It was dark and I did not see there was a split seam in thye bottom cushion of the driver's seat a I purchased a pre certified 2012 toyota highlander. It was dark and I did not see there was a split seam in thye bottom cushion of the driver's seat and the driver's door window gasket had been damege. It was repaired insteaqd of being replaced. This dealership has a 5 day 250 mile reurn policy. I called the sale person I had bought the vehicle from and he said it was a used vehicle???. I ssk if they would repair the defect and again I was told it was a used vehicle. I asked how to return it under the policy and was told I would have to return it when the vehicle purchaing manager was there. I asked if he was there and was told no. I asked this person to make me an appointment for thye next day. When I did not get a call, I called and was told this person would not be in for a day or two. I asked who else could take the vehicle back and was told him only. I called thye sale manager and he said bring it back and any manager on the floor could receive it. I took it back and was told it could take up to 10 working days to get my refund. 10 days came and went and when it got to a month I called and was told they could make a check out and i could pick it up the. This was a Friday, I live 20 plus miles from the deallership and asked that they overnight the check. This was done only after I incised. If it were not for one person at this dealership I would rate it with a minus number More

they'll find one way or another to get you I went back to this dealership to purchase my lease, instead of listening to everyone else and simply go through my credit union . I was given a quote I went back to this dealership to purchase my lease, instead of listening to everyone else and simply go through my credit union . I was given a quote by Bryan Gonzales and also from Joshua, I was told I'd have to pay $495 in "inspection fees" even though I planned to keep the leased vehicle. I was told by them and Toyota Financial services that they were required to inspect the car before selling it back to me, although I've been the one driving it 3 years. Ok, so the inspection is over and I'm told there is a recall for airbags but "we don't have a solution to that recall yet". Basically, let me drive off the lot without so much as scheduled appointment for the actual recall. Of course, they wanted to get me in to change my break pads but no more mention of the recall. I was also misled by the sales manager trying to sell me over $5k worth of extra things that I later found out wouldn't even cover what I needed. Thankfully I was able to cancel those and have my payment lowered to the original amount not after having to drive back to the dealership a couple of times. Not to mention all that charm and customer service we received originally was no longer there. I come to find out this "inspection fee" was extremely overpriced . Since they couldn't get me on the registration fees, or their bs warranties, they were at least able to get those $495 out of me. Please be aware of this place, for 720 credit score having a 5.99% apr is ridiculous, they also had the wrong payout price. I not only showed them emails from their own sales rep, but also an encrypted letter that Toyota financial services sent me with the price being $100 less. I caught them in so many lies that their own Finance manager (Mahir Trnjanin) realized. I was able to show emails of their rep Jordan Bagaporo telling me I could go in to cancel my warranties in person that night but was, in fact, wrong. Total waste of time, I hope other people become more educated and stop letting themselves be taken advantage of. More

I was 100% honest with this dealership and disclosed I was 100% honest with this dealership and disclosed probably more information than I should have, but it was because I expected the same respect and I was 100% honest with this dealership and disclosed probably more information than I should have, but it was because I expected the same respect and honesty in return. I spoke with Henry in sales and let him know I'm not driving down unless I can be assured a transaction would be made. He understood and made me very comfortable with the whole situation So we started the finance process without me being at the dealership. My credit is horrible and my situation wasnt the easiest to work with and I understood that from the beginning of my car search. However Henry stated he received my finance approval and he had confirmation from his manager that they could get me into the car I wanted with only my trade-in as down payment and a 325 monthly payment. I was ecstatic and went to the dealership to find out the car I was approved for was in the body shop for 4 days. I thought it was strange, but continued with paperwork anyway. Then they were trying to get me to sign my car to them, then have me rent it out until my new car was out of the bodyshop... At that point I had to leave for work, and made an appointment for the next day. In the meantime I was getting texts and emails notifying me of appointments being set up with other customers for the vehicle I thought I had already signed papers on... I could go on, but I was in there every day that week being told different information from each new person I spoke with. Basically everyone was feeding me nonsense and everything I was told I had was actually never submitted to the bank. Until I finally met with Logan in sales and Alex in finance who were amazing and honest from the handshakes. They showed me everything they were doing, explained any and all situations in order to get the car I wanted, and set me up with a plan if I were to come back and purchase the car on the actual approved terms. I would not recommend this dealership to my worst enemy, unless they are dealing only with Logan and Alex. More