AutoNation Toyota Cerritos

Good customer service Clean show room Knowledgeable Good customer service Clean show room Knowledgeable staff Need to improve wait times I would definitely recommend this place to all my family a Good customer service Clean show room Knowledgeable staff Need to improve wait times I would definitely recommend this place to all my family and friends to buy new car or get their cars serviced here 👍 More

Thank you so much Jose from Internet and your manager. This was one of the best experiences I had in working out a lease deal for a Corolla Hybrid. Thank you for you respectful and honest work. This was one of the best experiences I had in working out a lease deal for a Corolla Hybrid. Thank you for you respectful and honest work. More

Thank you Jason Nguyen for making my car buying experience pleasant from start to finish and Thank you too Alex your patience and great attitude experience pleasant from start to finish and Thank you too Alex your patience and great attitude More

We had the best experience with "Ray" Fashid, Salesman, who had clocked off for the day and still offered to helped us locate the Tahoe we found online but wasn't on the lot for sale. He went above and beh who had clocked off for the day and still offered to helped us locate the Tahoe we found online but wasn't on the lot for sale. He went above and behind to assist us. He stayed until 11pm, to ensure we left that evening with a detailed Tahoe. Thank you Ray! Lyndse and Ian Clark More

2nd time dealing with this dealership. Last time was a purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disapp purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disappointing. Why set appointments and have people show up when you have the laziest and least helpful people on the planet standing outside. Here is what happens when a customer shows up for an appointment and mentions the persons name they are supposed to meet with. The sales folks swarm on you until they realize you have an appointment then they act like you're bothering them. Next after figuring out who you need to meet they argue about who's going to get inside and let the person know. One of them will nod and head back inside, presumably to alert the person who booked the appt that you're outside. WRONG, they come back outside after you stand there for a while and act like the conversation never took place. Finally they tell you nope, you actually need to go find the person and he's somewhere in the back. Same experience last time... These guys could care less about whatever brings you to the dealership if you're not a new customer. I guess there are no inventory issues hurting used car sales at autonation in cerritos and they must have wayyyy to much inventory. More

Avoid these guys. I bought a car with the State's Clean Vehicle Assistant program 6 weeks ago. The way this works is that the state pays $5000 towards the purchase of a full electric vehicle after an appr Vehicle Assistant program 6 weeks ago. The way this works is that the state pays $5000 towards the purchase of a full electric vehicle after an approval process (I had all the paperwork) and you pay the rest. The dealer keeps the vehicle until the payment from the state comes in. The finance manager said this usually takes 10-14 days. The sales guy said he would be in touch and provide updates once a week or so. That is the last I ever heard from them. After about a month I started emailing and calling to find out what is going on and their tone had changed to a "don't call us, we'll call you" routine. Yesterday, I receive a check for a (small) part of what I paid with the check stating for unraveling deal #xyz. No explanation, no letter, no phone call. I get it that the state's programs may not work as usual during Covid times, but the least I would expect is for them to let the customer know and reimburse all the money without me having to get on their case. More

My wife and I purchased a 2021 Rav4 Prime from Henry M and Victoria Bayer. Both worked well for us. I will say Victoria went out of her way to treat us very well and to abide to our agreement. She is a wo and Victoria Bayer. Both worked well for us. I will say Victoria went out of her way to treat us very well and to abide to our agreement. She is a woman of her word.If you want to buy a car from AutoNation Toyota Cerritos, please look up Victoria Bayer and do the deal with her. She is honest, and true to her word. You cannot go wrong with Victoria. Even though we were coming a long distance to buy this car and would probably never come down to So. Cal again buy a car from her, she treated us as if we were going to by a fleet of vehicles. You can trust Victoria. Great service. A-1 in our book. More

Jason Nqugen is an awesome e-Commerce Sales man. Everything we said over the phone was a deal done, 100% accurate. Service was easy and fast. Strongly recommended. Everything we said over the phone was a deal done, 100% accurate. Service was easy and fast. Strongly recommended. More

i bought a used car at autonation cerritos 3 months ago and the finance guy added a maintenance plan, a tire protection plan and a vehicle protection plan. i returned to the dealer a week later and reques and the finance guy added a maintenance plan, a tire protection plan and a vehicle protection plan. i returned to the dealer a week later and requested to cancel the tire and vehicle protection plan. they said paperwork was sent to home office already so they would send the cancel request and it could take 4 weeks. after waiting i tried calling but i always get voicemail and no returned call. the only way I get updates is to make a big stink, like emailing the sales guy. well it turns out they say they sent refund check to the wrong lender, us bank instead of toyota financial. so as you can see they are quite inept. the last update I got is they cancelled the wrongly sent refund and have sent a new check to my current lender but only $340. this must only be the tire protection package because the warranty was much much more. this whole thing has dragged on way too long. i have been wanting to refi with my credit union while rates are favorable and want the principle to not reflect the added warranty. More