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AutoNation Toyota Buena Park - Service Center

Buena Park, CA

4.4
509 Reviews

509 Reviews of AutoNation Toyota Buena Park - Service Center

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August 04, 2023

Staff was attentive and corrected the recall to my vehicle immediately with a promise to get it finished the same day. More

by T2ike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph?
Aug 08, 2023 -

AutoNation Toyota Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 01, 2023

Car went in for brake issues. Brakes weee repaired and replaced within a few hours. Great Job. Appreciate the AAA discount that they give. More

by Cfamilyshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny in Service
Aug 07, 2023 -

AutoNation Toyota Buena Park responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 01, 2023

Manny in the service department treated me like a V I P ! !!! He not only was very attentive about my vehicle problems, ,he had my vehicle entirely inspected and honestly adviced me that all I needed was a ba More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny in service department
Aug 07, 2023 -

AutoNation Toyota Buena Park responded

Hi David, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 01, 2023

Wow! Never had an interaction with a service person before who acted like they were selling me a car. I needed to "maintain" my car that I barely drive wi More

by Name
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don't remember
Aug 07, 2023 -

AutoNation Toyota Buena Park responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (714) 627-5562. We'd appreciate the chance to make your experience a positive one.

July 31, 2023

All the staff able to answer all my questions and updates given to me on a timely manner More

by govillago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 04, 2023 -

AutoNation Toyota Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 31, 2023

Excellent service. Mark was extremely helpful and provided me with two Lyft rides and free car wash. Love this place. More

by Habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 04, 2023 -

AutoNation Toyota Buena Park responded

Hi Habib, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 30, 2023

They were efficient and the car was ready when they said it would be. This was an unexpected repair (hybrid battery), but they got me on the road quickly and even provided me with a 10% senior discount. More

by bwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Aug 04, 2023 -

AutoNation Toyota Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 28, 2023

took my car in for 5000 mile check up dropped at 130pm I was only person there leaving my car at that time was told only 2 hrs its was 515pm never heard from.desler called them hot transferred to a voice ma More

by lisa_fitzmaurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Sanders
Jul 31, 2023 -

AutoNation Toyota Buena Park responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Buena Park. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5562 to discuss what we can do to help.

July 28, 2023

The wait was too long for a tire rotation. $60 and 2hrs 10mins wait that would have been longer if I hadn't inquired twice about my car is not good customer service. More

by lvelazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Uceda
Jul 31, 2023 -

AutoNation Toyota Buena Park responded

Hi Lvelazquez, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5562 to discuss what we can do to help.

July 26, 2023

Long wait n did not notify me for how long, waited 4. 5 hours . Ended up to come back bec they need to order the parts More

by vilmaempleo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Jul 29, 2023 -

AutoNation Toyota Buena Park responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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