AutoNation Toyota Buena Park - Service Center

Stay away. They told me they had the color I wanted and that it was on the way. 1 hour later, they said they coudn't get it. I gave them an alternate color. T They told me they had the color I wanted and that it was on the way. 1 hour later, they said they coudn't get it. I gave them an alternate color. They said that they had it down the street at the lot. 30 minutes later, they admitted they didn't have it. After a few hours I got my third choice. After a few days I realized the car was defective. Took it in to them. They said it's fine. I called Toyota. Toyota said to take it in and demonstrate the problem to them. I did. They noted the issue on my service receipt. I called Toyota. They said to take it in again and let the tech drive it and for me to drive a comparable car. I did. The tech noted the issue again and noted that I didn't feel the tester car had my car's issue. The tech and service manager told me that my car's issue could not be fixed without a software update and the update was not available yet from Toyota. I started a Lemon Law buyback. Toyota denied it because they said that Autonation said the car was fine. The service manager Mike never returns phone calls. I also caught him leaving details off of my service receipt and I had him correct it. Totally dishonest. The general manager, also Mike, is also no help and dishonest. He offered to let me trade in my car for a new one only after I complained to Autonation corporate. After talking to him on the phone and in emails he sent me the trade-in deal. The deal was $12,000 more than I paid for the defective car! In the email he said that nobody was discounting the car I wanted right now. I went to the Autonation webpage where the car was heavily discounted. I took a screenshot and emailed it to him. No response. A week later he emailed me saying that he hoped that his assistant had sent me a good trade in deal. Blaming his assistant for the blunder. I called both of them several times. No response. I went to to the service center to see Mike. He wasn't in. An employee said that she'd have him call me first thing the next morning. Of course I didn't get a response. More

Bad service department How does this place even get good reviews for their service department? The sales department was good, no problems at all to buy my car, but the servi How does this place even get good reviews for their service department? The sales department was good, no problems at all to buy my car, but the service is garbage. Everytime I take my vehicle there for a service even with an appointment I wait easily over a hour. The last time I went 2 hours for a oil change, and tire rotation. They didn’t top off my fluids cause my brake fluid was below the max line. Car wasn’t washed like I asked, just sitting on the side of their lot. I had to ask the service advisor for my car because I was tired of waiting. Also the quality of their work is poor. I e had a rattle in the driver window since I bought the vehicle and after 3 visits they still couldn’t fix it. The most recent was a rattle in my passenger rear tire. The advisor even heard it. I had a box of motorcycle parts in my trunk so the tech assumed it was that and took my jacket and stuffed it in the box of dirty parts and called it a day. xxx?!!!!!! The parts weren’t even In the car when I first heard the noise. I’ve called and left the service manager Mike a message over a week ago and still no call back. Also, my check engine light just came on again and I had it read. It’s the Mass airflow sensor. The dealer instead of replacing the sensor under warranty thelast time this problem occurred chose to clean the sensor. Well now months later, here we are again. Now they want me to go back to have it looked at. No way! This is the worst place to get your car serviced, do not go here. You’ve been warned! More

Very unsatisfactory service 3 months ago we purchased our CPO Toyota Sienna. It had no floor mats, so we negotiated new mats into our Due Bill, clearly writing style & color of m 3 months ago we purchased our CPO Toyota Sienna. It had no floor mats, so we negotiated new mats into our Due Bill, clearly writing style & color of mats to be ordered and shipped to us. 3 months later we are still having to make weekly phone calls to their managers David Garrotte & Gilbert & Geo to get our mats. Not happy at all. Will never purchase from this dealership again & will encourage everyone I know who’s looking for a vehicle to avoid this dealership. They don’t return calls, they don’t follow through. They got our money, so they have no reason to follow through with ensuring our satisfaction. More

Made feel like they knew me from long time I’m very happy with the work they did to my car. I definitely would recommend to my friends and family. Great customer service. Keep up the good work I’m very happy with the work they did to my car. I definitely would recommend to my friends and family. Great customer service. Keep up the good work auto nation. A special thanks to Joey the shuttle driver very nice guy. More

long time,happy to repair Long wait,but worth the wait. Listening to the car making noises every time I turned the wheel or backed the car up left me know that thee was a break Long wait,but worth the wait. Listening to the car making noises every time I turned the wheel or backed the car up left me know that thee was a break problem. Also it is the little tweaks that take care of the larger problems and issues that could have been prevented in the first place. More

Best Dealer So Far! Everybody Is So Polite! Thanks Pete For All Your Help. You Quickly Helped Us Out And quickly Got Us Out Of There! I like that! I will definitely recom Everybody Is So Polite! Thanks Pete For All Your Help. You Quickly Helped Us Out And quickly Got Us Out Of There! I like that! I will definitely recommend this dealer to anyone who wants to get a Toyota. Thanks everybody!! More

Asked about back cup holder replacement at time of oil change. Service Advisor said he would check into it. No answer when time to leave, so asked if he'd find out and call me. He assured me he would, change. Service Advisor said he would check into it. No answer when time to leave, so asked if he'd find out and call me. He assured me he would, Never called. When I called him, he again said he'd check it out and get back to me. Never did. Finally decided to call Manager who told me to come in and he would pay for the new part. Fair enough. Get there and they install new cup holder but leave the material cover hanging out after waiting 1 1/2 hours. Stood and waited for car to be brought to me after service and I waited about 20 minutes before I noticed that my car was parked down a ways from me - just sitting there. Went to my car, took the trash out and went home. Called the manager re the cup holder incorrect installation and he apologized and told me they would fix it at my next oil change. This dealership's service used to be good, but within the last year has declined... More

I had some issues with the service department and was very upset and disappointed with the service done to my vehicle. I spoke to the service manager and gave him my two cents. He understood where i was very upset and disappointed with the service done to my vehicle. I spoke to the service manager and gave him my two cents. He understood where i was coming from especially as a customer and compromised with me. This turned my views and opinion about this dealership. The service manager understood that i've been going to their service department ever since i got my vehicle from them and that just one isolated incident of bad service shouldn't be the only reason why a loyal customer would be so unhappy and angry as to never go back to them. So we both came to an agreement and i feel so much better. Thanks Sean, service manager. More