AutoNation Toyota Buena Park - Service Center

Went in for recall and found slow moving techs and limited help. Waited for my appointed service person but was busy helping someone else while 2 others were just standing around. After waiting for 20 limited help. Waited for my appointed service person but was busy helping someone else while 2 others were just standing around. After waiting for 20 mins, finally asked one of them to help check my car in since the other guy was busy. I left the car there and was going to pick up later and said it would be ready in 3hrs. After waiting 6hrs I finally called to ask if the car was ready and they said they were going to check and call me back. Less than a minute later they called me back and said I can come pick up. Why did it take my call to tell me to pick up instead of them calling me as soon as my car was ready. Also, noticed an email from the dealer of an appointment they made without my permission for service in 3 months. They could have asked my if I wanted to make an appointment instead of sneaking that in there and get harassed by the service department later when I miss that appointment. More

Excellent experience since the initial contact, Emmanuel made the process very easy, fast and excellent customer service. made the process very easy, fast and excellent customer service. More

Service Advisor Daniel Choo was very informative and professional. Car was serviced in short time for convenience. Waiting area could be more comfortable with complementary beverages and snacks. professional. Car was serviced in short time for convenience. Waiting area could be more comfortable with complementary beverages and snacks. More

I always go to the AutoNation Toyota dealer in Buena Park for all of my cars needs. As always, the service was fabulous and it was a job well done. Will be returning here for continued service for all of my cars needs. As always, the service was fabulous and it was a job well done. Will be returning here for continued service More

I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experience from my previous visit (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3, they told me that I would have to come back another day - they don’t take cars at 3P. So I made an appointment for 8:30 three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sell me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealerships service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money. More

Service adviser was kind and finished on time. Main building is under construction so little bit not as normal but it's ok. Anyhow I will visit again when I needed. building is under construction so little bit not as normal but it's ok. Anyhow I will visit again when I needed. More

I always have a great experience at this dealership. I feel like they appreciate my business. There’s only one problem and that is the parking situation really sucks. I have someone come and bring me, if feel like they appreciate my business. There’s only one problem and that is the parking situation really sucks. I have someone come and bring me, if I can, to have my car serviced. The issue is there are too many vehicles for sale and no parking. That has nothing to do with the service and that has been excellent but having someone bring you and you can’t find parking that’s a bit stressful. However, at this time they’re doing renovation so I feel like this problem will go away. Can’t wait to see the new update a dealership. More

Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people they have my business and appreciation 💯 above and beyond when I was in need. Good people they have my business and appreciation 💯 More

Best customer service at this dealer ship very friendly, up front and best price in town, I can recommend them to all my friends and you. up front and best price in town, I can recommend them to all my friends and you. More