AutoNation Toyota Buena Park - Service Center

I’ve been coming here since I purchased my Scion in 2019 and they have always taken care of me. I usually get Mariah when I come in and she’s always super helpful and attentive to my needs. and they have always taken care of me. I usually get Mariah when I come in and she’s always super helpful and attentive to my needs. More

If You Are Looking For New Toyota Service Advisor Please Ask For Martin He’s Awesome Ask For Martin He’s Awesome More

needed parts for my 1999 Toyota Avalon, which I purchased from this dealership gnu in 1999. The facility is near completion to be totally renovated. The parts staff Went the extra step to satisfy m purchased from this dealership gnu in 1999. The facility is near completion to be totally renovated. The parts staff Went the extra step to satisfy my needs. More

The current dealership is under noticeable construction a directory or service person should be made more visible for new patrons walking to the dealership. directory or service person should be made more visible for new patrons walking to the dealership. More

Getting an appointment was easy online. No wait time when I arrived. Martin always explains the estimate clearly and car was done on time. No wait time when I arrived. Martin always explains the estimate clearly and car was done on time. More

I have purchased two cars from them. The service department is very efficient. The managers don't laugh at my questions and take the time to give me answers. When they say a service w The service department is very efficient. The managers don't laugh at my questions and take the time to give me answers. When they say a service will take two hours, it takes two hours and sometimes less. I feel very comfortable dealing with them. More

Arrived on time for appointment but waited 1 hour before service advisor checked in my vehicle. Several other vehicles and guests who arrived after me were served immediately, but I was left helpless. Servi service advisor checked in my vehicle. Several other vehicles and guests who arrived after me were served immediately, but I was left helpless. Service advisor eventually appeared and was frazzled and disoriented, as if unaware of my appointment. Later on, I called the operator for an update on my service and was told my advisor would call me back with an update, but did not receive a follow up. Please train your advisors on how to provide customer service to guests. I will not be returning back to this dealer, since I do not want to experience this poor service again. More

I am satisfied with the service Toyota presented to fixing my vehicle always. Michael Rhodes fixing my vehicle always. Michael Rhodes More

Hello, Had both of my cars serviced Prius and Rav4 for synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor cus synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor customer service with Mariah who was not customer focused and nor pleasant as well as she overcharged me more than he list price for synthetic oil change. I told her I thought it was too expensive and she replied “Well that’s how it is”. I left he car and walked home. Called BP Autonation and found out what the price for synthetic oil change was then I called Harley a message describing what occurred and IO felt the charge was too high and my opinion of Mariah. I returned at 1130 to drop off the Rav 4 and pickup the Prius. I had Manny as the service advisor and he was fabulous!. I spoke to Harley to again reiterate my complaints. Harley changed the price for the Prius and listened to my concerns of Mariah. Harley is a great manager and is able to turn around a bad experience into a great experience. I will be asking for Manny as the advisor in the future. Great Job! More

I would have given it a 5 all good once I was checked in. My appointment was for 7am. I wasn’t checked in till 7:20. People that arrived after I did were checked in before me. I am a loyal client and apprec My appointment was for 7am. I wasn’t checked in till 7:20. People that arrived after I did were checked in before me. I am a loyal client and appreciate the consideration for my time. I have always been happy with the service. More