AutoNation Toyota Buena Park - Service Center

Worst experience ever! I was trying to buy parts for my Toyota originally at the Buena Park dealership. Until I realized this dealership was selling the ignition coils for I was trying to buy parts for my Toyota originally at the Buena Park dealership. Until I realized this dealership was selling the ignition coils for over 50% more than what another Toyota dealership was selling the same parts for. I ended up asking if they would match the price to what the other Toyota dealership was selling the parts for since the parts would be the same. The service representative Edwin refused to match the price nor offered any loaner vehicle and had to be careless for several days. Then Edwin stated that the labor for getting the ignition coils installed would be two - three hours which was another lie.... I ended up getting my ignition coils installed by a different mechanic for less than one hour. Also, the service advisor Edwin said I needed new spark plugs after I had just purchased new spark plugs at that dealership not too long ago. The entire experience was lie after another lie. So thankful I went somewhere else I saved over $600. More

Love how this dealership cares about their customers. Warm welcomes, listens to their customers, and great Customer Service! Warm welcomes, listens to their customers, and great Customer Service! More

Toyota Autonation of Buena Park is a friendly, honest and pleasant dealership with a clean and comfortable customer waiting lounge. I will be coming back to this dealership for all of my future maintenance a pleasant dealership with a clean and comfortable customer waiting lounge. I will be coming back to this dealership for all of my future maintenance and repair needs. More

One of the best dealerships in United state they have a good worker and a good worker and a More

Remodeled office was very nice and all staff was friendly, knowledgeable, and willing to help. friendly, knowledgeable, and willing to help. More

New facilities are great and very clean. My only complaint is that I was not made aware that my vehicle would be taken offsite for servicing when I made the reservation nor when I met with My only complaint is that I was not made aware that my vehicle would be taken offsite for servicing when I made the reservation nor when I met with the service representative. This is because the call center that this dealership uses is not part of this dealership. More

I went to this location yesterday, and they were very quick to help me. They thoroughly answered all my questions. Definitely recommend this dealership! quick to help me. They thoroughly answered all my questions. Definitely recommend this dealership! More

I did not see perfect dealer during using other brand but he is perfect dealer, Easy explain of my car. he is perfect dealer, Easy explain of my car. More

On Jan 31, 2023, I took my 2021 RAV4 for Complementary Service for brand new cars. While checking in, the Service Adviser asked me if I needed Wheel Alignment even before the Technician had inspected the Service for brand new cars. While checking in, the Service Adviser asked me if I needed Wheel Alignment even before the Technician had inspected the car. I DECLINED since it had only 6,000 miles Plus and I did not noticed uneven wear of my tires nor does it pull to left nor right when running. After several days I received an 2 email from the Dealership asking me to schedule for Wheel Alignment as identified by Toyota Certified Technician as essential. However, the final Inspection Report by the Technician did not mention anything about the need of WHEEL ALIGNMENT. The word in the report that said "DECLINED WHEEL ALIGNMENT" was written by the Service Adviser and not by the Service Technician. Are Service Adviser trained to ask this question to In-coming customers? Toyota should be telling (not asking) Customers when they need Alignment. This practice could be DECEIVING to customers who know nothing about cars. . More

It’s always great to see Olajuwon. Even after he sales you a vehicle he always keeps in touch and even asks if I ever need help for service he can even assist me with that. Talk about Even after he sales you a vehicle he always keeps in touch and even asks if I ever need help for service he can even assist me with that. Talk about going above and beyond. More