AutoNation Toyota Buena Park

I am satisfied with the service Toyota presented to fixing my vehicle always. Michael Rhodes fixing my vehicle always. Michael Rhodes More

I have purchased two cars from them. The service department is very efficient. The managers don't laugh at my questions and take the time to give me answers. When they say a service w The service department is very efficient. The managers don't laugh at my questions and take the time to give me answers. When they say a service will take two hours, it takes two hours and sometimes less. I feel very comfortable dealing with them. More

autonation made my first time experience super special! very professional & thorough on everything. it was a pleasure doing business with them! highly recommend this dealership very professional & thorough on everything. it was a pleasure doing business with them! highly recommend this dealership More

Bought a used car. No fus,no hassle. Great group to work with from start to finish. Two thumbs up. No fus,no hassle. Great group to work with from start to finish. Two thumbs up. More

Brian is such an awesome sales associate. He took our request, placed the order, followed up and kept us informed of the delivery. Once the car arrived he called, showed us how to use all t He took our request, placed the order, followed up and kept us informed of the delivery. Once the car arrived he called, showed us how to use all the amenities, took care to make sure we're happy with it and we had no other questions. I will recommend Brian as the go to guy for anyone looking for a vehicle. More

Arrived on time for appointment but waited 1 hour before service advisor checked in my vehicle. Several other vehicles and guests who arrived after me were served immediately, but I was left helpless. Servi service advisor checked in my vehicle. Several other vehicles and guests who arrived after me were served immediately, but I was left helpless. Service advisor eventually appeared and was frazzled and disoriented, as if unaware of my appointment. Later on, I called the operator for an update on my service and was told my advisor would call me back with an update, but did not receive a follow up. Please train your advisors on how to provide customer service to guests. I will not be returning back to this dealer, since I do not want to experience this poor service again. More

I would have given it a 5 all good once I was checked in. My appointment was for 7am. I wasn’t checked in till 7:20. People that arrived after I did were checked in before me. I am a loyal client and apprec My appointment was for 7am. I wasn’t checked in till 7:20. People that arrived after I did were checked in before me. I am a loyal client and appreciate the consideration for my time. I have always been happy with the service. More

Hello, Had both of my cars serviced Prius and Rav4 for synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor cus synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor customer service with Mariah who was not customer focused and nor pleasant as well as she overcharged me more than he list price for synthetic oil change. I told her I thought it was too expensive and she replied “Well that’s how it is”. I left he car and walked home. Called BP Autonation and found out what the price for synthetic oil change was then I called Harley a message describing what occurred and IO felt the charge was too high and my opinion of Mariah. I returned at 1130 to drop off the Rav 4 and pickup the Prius. I had Manny as the service advisor and he was fabulous!. I spoke to Harley to again reiterate my complaints. Harley changed the price for the Prius and listened to my concerns of Mariah. Harley is a great manager and is able to turn around a bad experience into a great experience. I will be asking for Manny as the advisor in the future. Great Job! More

I have never had a bad experience with Vanesa when I buy parts at BP Toyota. She is always professional and very knowledgeable about cars. Even though she is very busy. She always find time to answer my qu parts at BP Toyota. She is always professional and very knowledgeable about cars. Even though she is very busy. She always find time to answer my questions about my car and how to care of it. Lastly, I would definitely recommend BP Toyota. More

My Sales Rep Edwin was the best! He kept me informed of price changes with my vehicle before I purchased and made the overall experience pain free without stress. I like that that de He kept me informed of price changes with my vehicle before I purchased and made the overall experience pain free without stress. I like that that dealership went out of their way and just made things black & white no gimmicks More