AutoNation Toyota Buena Park

As a cautious consumer, I didn't know what to expect since it has been a number of years since I walked into a car dealership. I just couldn't believe that there was practically no waiting. Usually, I w since it has been a number of years since I walked into a car dealership. I just couldn't believe that there was practically no waiting. Usually, I would expect to wait at least 20 minutes at a dealership for someone to help us. Despite the showroom being pretty packed,we were the ones who said that we needed to find the restroom and we'll be right back. We went through the Pentagon Federal Buying Service, a free carfax report that was readily available online. The paperwork was nearly done by the time we were there, since I scanned a copy of my auto insurance card and driver's license. David came to greet us right away and knew that we were there for a test drive, and we were in the vehicle right away. Afterwards, it was a matter of deciding whether we wanted the vehicle and the paperwork. David patiently explained all of the paperwork to us. It didn't matter that our car was a tiny fraction of the cost of the nicer cars on the lot. He even took care of my problem which was not having any proof of Pen Fed's pre-approved loan for 0.49%. Only with an "option contract," my husband took the vehicle home. If I know anybody who wants a Toyota, I am sending him or her to David. More

Leased a 2012 Corolla LE today. David was extremely helpful and got me the exact car I wanted and a price I was extremely happy with. Sara Crowley the finance direct was awesome and went over all my op helpful and got me the exact car I wanted and a price I was extremely happy with. Sara Crowley the finance direct was awesome and went over all my options with me. I was in and out within a hour. Awesome experience. Would highly recommend this dealer and these two. More

Our salesman came in on his day off, which was when we were able to come back in to complete the deal. Sales staff was very knowledgeable and extremely friendly with the best customer service. were able to come back in to complete the deal. Sales staff was very knowledgeable and extremely friendly with the best customer service. More

I had some issues with the service department and was very upset and disappointed with the service done to my vehicle. I spoke to the service manager and gave him my two cents. He understood where i was very upset and disappointed with the service done to my vehicle. I spoke to the service manager and gave him my two cents. He understood where i was coming from especially as a customer and compromised with me. This turned my views and opinion about this dealership. The service manager understood that i've been going to their service department ever since i got my vehicle from them and that just one isolated incident of bad service shouldn't be the only reason why a loyal customer would be so unhappy and angry as to never go back to them. So we both came to an agreement and i feel so much better. Thanks Sean, service manager. More

Great service, no Hassles, easy to work with and very courteous. It makes the decision a lot easier when they give you the space you require and can ultimately make your own decision. courteous. It makes the decision a lot easier when they give you the space you require and can ultimately make your own decision. More

My husband and I previously purchased a Toyota Yaris from there and we went on this particular occasion for service on our Yaris. We started wondering around looking at the vehicles since we had been talking there and we went on this particular occasion for service on our Yaris. We started wondering around looking at the vehicles since we had been talking about getting a hybrid in the near future. Billy saw us and started talking to us, answering all of our questions. He was very relaxed, not pushy. He listen to what we were planning on getting and why and he started showing us some of the Prius that were leftover from Memorial Day. He described the vehicle its advantages, the MPG, the miles per tank, the battery, showed us the different prices among the Prius and why. He saw there was one particular like we like because of the price and the color. He showed us the interior asked us if we wanted to go for a test drive. He explained all the features of the vehicle, the buttons (they are many) and their functions. He asked if we liked it and we asked what the monthly payments on something like that would go by. He offered to run some numbers for us so we could see if it was within our budget. The entire time he helped us he was courteous, friendly, informative, and overall very helpful. He asked if we wanted to do a trade-in which we did. He pulled up all the information and came up with some numbers. We requested that he worked at giving up a better deal for our trade-in and after a little back-and-forth, he got us what he wanted. From that point on it was just getting the paper work together and getting our trade-in to the dealer because we were not driving that vehilce. I think the only think I did not like is that it took so long to finish the process. Not because they were slow, but beacause we had to wait for my husband to go and get the trade-in vehicle from home. Aside from that, the entire experience was very pleasant. Then came Brad Weber, the finance manager. He gave us the best price on all the extras, worked on getting us an even better interest rate than we originally expected. He agreed for us to email him some information that we did not have with us at that time. He understood that we were not technically prepared since we only went to the dealer for service on our Yaris. Brad was also nice enough to give me his peanutbutter and jelly sandwish when I said I had not had breakfast. Overall, the people we dealt with at the dealer were outstanding and I would sincerely recommend the customer service and so far, the vehiles this dealer sells. More

OVERALL A GREAT EXPERIENCE FROM START TO FINISH. NO PRESSURE FROM THE STAFF AND TREATED VERY WELL. BILLY IS AN EXCELLENT SALES PERSON. OVERALL, WOULD RECOMMEND TO FAMILY AND FRIENDS. PRESSURE FROM THE STAFF AND TREATED VERY WELL. BILLY IS AN EXCELLENT SALES PERSON. OVERALL, WOULD RECOMMEND TO FAMILY AND FRIENDS. More

GOOD DEALER SHIP SECOND CAR I BOUTH HEAR EVERTHING IS GOOD I HAVED GOOD LUCK BUYING MY CARS FROM POWER TOYOTA AT BUENA PPARK TOYOTA THANK YOU GOOD I HAVED GOOD LUCK BUYING MY CARS FROM POWER TOYOTA AT BUENA PPARK TOYOTA THANK YOU More

Best customer service from this dealer. I am very satisfied with my new car. Nick and Hiep are excellent sales person. I definitely recommended this dealer to our family and friends. satisfied with my new car. Nick and Hiep are excellent sales person. I definitely recommended this dealer to our family and friends. More