AutoNation Toyota Buena Park

Bad service department How does this place even get good reviews for their service department? The sales department was good, no problems at all to buy my car, but the servi How does this place even get good reviews for their service department? The sales department was good, no problems at all to buy my car, but the service is garbage. Everytime I take my vehicle there for a service even with an appointment I wait easily over a hour. The last time I went 2 hours for a oil change, and tire rotation. They didn’t top off my fluids cause my brake fluid was below the max line. Car wasn’t washed like I asked, just sitting on the side of their lot. I had to ask the service advisor for my car because I was tired of waiting. Also the quality of their work is poor. I e had a rattle in the driver window since I bought the vehicle and after 3 visits they still couldn’t fix it. The most recent was a rattle in my passenger rear tire. The advisor even heard it. I had a box of motorcycle parts in my trunk so the tech assumed it was that and took my jacket and stuffed it in the box of dirty parts and called it a day. xxx?!!!!!! The parts weren’t even In the car when I first heard the noise. I’ve called and left the service manager Mike a message over a week ago and still no call back. Also, my check engine light just came on again and I had it read. It’s the Mass airflow sensor. The dealer instead of replacing the sensor under warranty thelast time this problem occurred chose to clean the sensor. Well now months later, here we are again. Now they want me to go back to have it looked at. No way! This is the worst place to get your car serviced, do not go here. You’ve been warned! More

Very unsatisfactory service 3 months ago we purchased our CPO Toyota Sienna. It had no floor mats, so we negotiated new mats into our Due Bill, clearly writing style & color of m 3 months ago we purchased our CPO Toyota Sienna. It had no floor mats, so we negotiated new mats into our Due Bill, clearly writing style & color of mats to be ordered and shipped to us. 3 months later we are still having to make weekly phone calls to their managers David Garrotte & Gilbert & Geo to get our mats. Not happy at all. Will never purchase from this dealership again & will encourage everyone I know who’s looking for a vehicle to avoid this dealership. They don’t return calls, they don’t follow through. They got our money, so they have no reason to follow through with ensuring our satisfaction. More

Made feel like they knew me from long time I’m very happy with the work they did to my car. I definitely would recommend to my friends and family. Great customer service. Keep up the good work I’m very happy with the work they did to my car. I definitely would recommend to my friends and family. Great customer service. Keep up the good work auto nation. A special thanks to Joey the shuttle driver very nice guy. More

long time,happy to repair Long wait,but worth the wait. Listening to the car making noises every time I turned the wheel or backed the car up left me know that thee was a break Long wait,but worth the wait. Listening to the car making noises every time I turned the wheel or backed the car up left me know that thee was a break problem. Also it is the little tweaks that take care of the larger problems and issues that could have been prevented in the first place. More

execellent Sales person gave great deal and good and honest. But finance took too long. But Overall great salesperson. I definitely recommend to my friends and f Sales person gave great deal and good and honest. But finance took too long. But Overall great salesperson. I definitely recommend to my friends and family More

Best Dealer So Far! Everybody Is So Polite! Thanks Pete For All Your Help. You Quickly Helped Us Out And quickly Got Us Out Of There! I like that! I will definitely recom Everybody Is So Polite! Thanks Pete For All Your Help. You Quickly Helped Us Out And quickly Got Us Out Of There! I like that! I will definitely recommend this dealer to anyone who wants to get a Toyota. Thanks everybody!! More

Sleazy dealer The worst dealer I have ever delt with.will not honor there own deals. They wanted to sell me a truck without even seeing it.they agreed to a trade in The worst dealer I have ever delt with.will not honor there own deals. They wanted to sell me a truck without even seeing it.they agreed to a trade in value,but would not honor it,in stead they sent me to car max to get there quote.never did see the truck they tried to sell me my advise, DO NOT BUY ANYTHING FROM THIS DEALER!!!!!! There's a lot more to this story just not enough time to write it all down. This is not the first time I have bought a new truck I am 63 yrs old More

I greatly recommend this dealership I recently traded in my old vehicle for a new hybrid. When I first arrived to the dealership I was greeted by friendly smiles and knowledgeable sales I recently traded in my old vehicle for a new hybrid. When I first arrived to the dealership I was greeted by friendly smiles and knowledgeable sales representatives Dietrich and Nick. Both were patient, answered all of my questions, and help me understand my options. Billy was an excellent finance manager by providing an overall welcoming experience, a great deal was negotiated at my perfect price point. I would highly recommend this dealership because of its excellent customer service that is not pushy. It was refreshing to actually leave a car dealership without feeling frustrated and exhausted but instead I felt excited about my new purchase and satisfied. More

I called the dealership and made an appointment with Nick to see a 2014 Camry. When I arrived for the appointment, he had the type car I had told him I was interested in (color, features) out in front of th to see a 2014 Camry. When I arrived for the appointment, he had the type car I had told him I was interested in (color, features) out in front of the dealership. I was greeted with a smile. He was very knowledgeable about the Camry and its features, warrantee, and services available at their site. He also successfully negotiated the price I was interested in. It was a very pleasant experience and I left driving my new Camry. I would give Nick "5 Stars" for his service. More

Asked about back cup holder replacement at time of oil change. Service Advisor said he would check into it. No answer when time to leave, so asked if he'd find out and call me. He assured me he would, change. Service Advisor said he would check into it. No answer when time to leave, so asked if he'd find out and call me. He assured me he would, Never called. When I called him, he again said he'd check it out and get back to me. Never did. Finally decided to call Manager who told me to come in and he would pay for the new part. Fair enough. Get there and they install new cup holder but leave the material cover hanging out after waiting 1 1/2 hours. Stood and waited for car to be brought to me after service and I waited about 20 minutes before I noticed that my car was parked down a ways from me - just sitting there. Went to my car, took the trash out and went home. Called the manager re the cup holder incorrect installation and he apologized and told me they would fix it at my next oil change. This dealership's service used to be good, but within the last year has declined... More