AutoNation Toyota Buena Park

I recently purchase my corolla in February.I took my car in for the 5000mile scheduled maintenance. I had an appointment. I took almost 2hrs just to do an inspection on my car with no oil change. When I dro in for the 5000mile scheduled maintenance. I had an appointment. I took almost 2hrs just to do an inspection on my car with no oil change. When I dropped off the car I asked the service writer if he could throw in a complimentary car wash because my car was a little filthy. He said he couldnt because he was not part of the detailing department. I thought he could of made an exception and at least tried to figure out something, but he didnt. Also the bathrooms didnt have paper towels and the automatic paper towel dispensary did not work. When I bought the car back in February the were all ready to cater to my needs, but I guess once you buy the car things change🤷🏻‍♂️. More

Daniel in service department was so helpful ,accommodating and knowledgeable. He goes above and beyond and he deserve to be recognized. Can't thank him enough for all the help. ,accommodating and knowledgeable. He goes above and beyond and he deserve to be recognized. Can't thank him enough for all the help. More

The worst experience I have had in any car dealership. They not only tried to trick me into paying for extra fees, gave me the highest APR that I've seen in my life, they were making bets on whether I wou They not only tried to trick me into paying for extra fees, gave me the highest APR that I've seen in my life, they were making bets on whether I would fall for it. When I walked away, the employees just snickered away. This is my second time coming here, my first experience was also quiet bad. As soon as they found out I want to purchase a pre-owned vehicle they look down on me and kept passing me on to their newest employee. I really don't recommend going here...avoid it at all cost! More

Easy to buy car with their set prices however I returned a lemon car and was told my check would be voided but they cashed my check the next day. It’s been over two weeks now since I returned the car and th a lemon car and was told my check would be voided but they cashed my check the next day. It’s been over two weeks now since I returned the car and they still have my money. They’re taking way too long on my refund. Was willing to buy another car from them but not after this. Also service dept refused to top off coolant. Was very low on the car. More

Service advisor tried to cheat me. Don’t fix your car here, they charge $200 an hour labor then try to cheat u more! Buyer beware!!! here, they charge $200 an hour labor then try to cheat u more! Buyer beware!!! More

Got ripped off was charge 7K extra for accessories i never got to use , its useless to contact the Head of the Snake all ull get is i.m so sorry contact my sales Mgr which will repeat the same thing . A never got to use , its useless to contact the Head of the Snake all ull get is i.m so sorry contact my sales Mgr which will repeat the same thing . All this Dealer cares about is making money at whatever cost to the consumer. They also sold my finance to a lousy Bank instead of Toyota Financial Services and I have an excellent fico score ! More

I HAVE TRIED TO WORK WITH THIS DEALER numerous times.... EVERY TIME IT'S A JOKE. I HAVE BOUGHT 3 TOYOTAS IN THE LAST 5 YEARS AND STILL HAVE ALL OF THEM. WHEN I WENT TO BUY MY FIRST CAMRY I WAS GO times.... EVERY TIME IT'S A JOKE. I HAVE BOUGHT 3 TOYOTAS IN THE LAST 5 YEARS AND STILL HAVE ALL OF THEM. WHEN I WENT TO BUY MY FIRST CAMRY I WAS GOING TO TRADE IN MY CHEVY TRUCK AND THEY LOW BALLED ME BIG TIME AND TOLD ME ITS HARD TO SELL A LIFTED TRUCK... ONLY OFFERED $8,500.00... 2 DAYS ON CRAIGSLIST AND I SOLD IT FOR $18,000.00. BOUGHT MY CAMRY SOMEWHERE ELSE. 3 MONTHS LATER I BOUGHT THE SECOND ONE AND I TRIED AGAIN TO WORK WITH THIS DEALER. THEY TRIED TO LAY ME AWAY AGAIN. BOUGHT OUR 2ND CAMRY SOMEWHERE ELSE AS WELL. I TRIED AGAIN for our 2018 TACOMA TRD SPORT same thing... bought somewhere else again. Service Department is terrible... every time you get a service done... they never call to let you know when it's done... wait all day long only to have them say it's been done when you finally call them. I had an oil change done on 1 of my Camrys 500 miles ago 3 clips fell out of the cover under the motor. I went to the service Department today to let them know and the first thing they do is start making excuses that maybe I hit something. I looked under the car first before i went there not a scratch on anything that's how I know there was 3 clips missing. For $3.00 they lost a local customer (1 mile away) forever. Look on the internet... there are better Dealers out there to spend your hard earned money at and they will treat you like a valued customer. Love Toyota... but will never try to do business with this dealer again! Nor will we refer anyone to them for purchase or service. More