AutoNation Toyota Buena Park

Brandon was very helpful and professional. Everything was simple and fast except the financing part, but that is understandable because it was busy. Glad we got my mom a car here. simple and fast except the financing part, but that is understandable because it was busy. Glad we got my mom a car here. More

I always have a great experience at this dealership. I feel like they appreciate my business. There’s only one problem and that is the parking situation really sucks. I have someone come and bring me, if feel like they appreciate my business. There’s only one problem and that is the parking situation really sucks. I have someone come and bring me, if I can, to have my car serviced. The issue is there are too many vehicles for sale and no parking. That has nothing to do with the service and that has been excellent but having someone bring you and you can’t find parking that’s a bit stressful. However, at this time they’re doing renovation so I feel like this problem will go away. Can’t wait to see the new update a dealership. More

Good costumer service good and excellent communication and always answers all my questions make me feel good and definitive considering four futures purchase again excellent and always answers all my questions make me feel good and definitive considering four futures purchase again excellent More

Service Advisor is very courteous, professional and knowledgeable. The dealership is under construction but very accommodating. The facility is clean, quiet and private. My vehicle was ready before pro knowledgeable. The dealership is under construction but very accommodating. The facility is clean, quiet and private. My vehicle was ready before promised time. More

Best customer service at this dealer ship very friendly, up front and best price in town, I can recommend them to all my friends and you. up front and best price in town, I can recommend them to all my friends and you. More

Amazing amazing amazing. Asian Daniel and his team went above and beyond when I was in need. Good people they have my business and appreciation 💯 above and beyond when I was in need. Good people they have my business and appreciation 💯 More

Awful experience. This was my first time taking my car to the AutoNation Toyota Buena Park location due to a recall. I took my car in on Saturday 08/28/21 at 7am and was checked-in by Daniel Hernandez in ser the AutoNation Toyota Buena Park location due to a recall. I took my car in on Saturday 08/28/21 at 7am and was checked-in by Daniel Hernandez in service. I was told the service would take at least 4 hours, and therefore I would be notified when my vehicle was ready for pickup. I received no call whatsoever, but I did receive a text message at 6:54pm that my car was ready for pickup. I then arrived at the dealer by 7:15pm, only to be told by a sales associate that the service department closed at 6pm and they would not be open until Monday. When I had brought my car in that morning, I was not told that the service department closed at 6pm, nor did they mention that they are closed on Sunday. I don't understand why nobody called to let me know that my vehicle was ready, especially if it was a known fact to staff that I could not pick it up the next day. I had no means of transportation after being told that I would not be able to retrieve my car that day. The sales associate informed me that they would not provide a rental car or any assistance in my transportation. The following day on Sunday 8/29/21, I was on hold for 45 minutes until finally connecting to a sales manager named Anise (?) who kindly informed me that my car was located and ready, but their staff did not have a key to open the gate to where my car was parked. To my despair, I lost a day of work that Sunday because paying for a roundtrip uber would have cost over $100. I am a homecare nurse, so unfortunately I do not have coworkers to cover a shift, and my special needs patient did not receive care that day. I finally picked up my car on Monday 08/31/21 morning. This whole experience has been a huge inconvenience to me, and the associates there did not even do the bare minimum of apologizing for the issues caused. I was also disappointed that they did not at least vacuum my car - every time I had a service done at Corona Toyota or Riverside Toyota, my car came back extra clean. I will no longer be returning to this dealer. I chose to go here because I was visiting my parents who live nearby, my mistake. Rate of 0 stars if I could. More

At the time toyota is going through a national chip shortage. This is one of the only dealerships that doesn't seem to have a markup of their vehicles, however they don't have many but they'll work on shortage. This is one of the only dealerships that doesn't seem to have a markup of their vehicles, however they don't have many but they'll work on getting it for you. The sales rep Elijah was great but the reason I'm giving this place two stars is for their shady financial department. The individual who introduced himself as the financial manager was rude and made our experience a bad one. To say the least I was ready to walk away from the car I had chosen. Beware. More