AutoNation Toyota Buena Park

Check in was easy, even due to all the major construction going on. Everyoe were professional and when i was lost i was given help to navigate. going on. Everyoe were professional and when i was lost i was given help to navigate. More

It was very easy to book an online appointment. Even though the line was busy, someone did return my call very rapidly. I must say that the personnel that takes the cars in for service need more tr Even though the line was busy, someone did return my call very rapidly. I must say that the personnel that takes the cars in for service need more training to make customers feel welcomed and appreciated. My attendant was not personal, he didn’t give me eye contact. I was excepting undivided attention. He did keep me updated about my vehicle. More

UPDATE: 12/21/22 I was finally able to get my issue resolved all thanks to the new GM Mitch Merten. It finally feels great that my voice was heard and someone actually took extra effort to resolve my i resolved all thanks to the new GM Mitch Merten. It finally feels great that my voice was heard and someone actually took extra effort to resolve my issue. The salesperson was very helpful in finding me the right vehicle but the finance manager screwed me over an unnecessary warranty that I refused. I only agreed to get the GAP insurance since he emphasized it so hard but when I came home and read my contract I had over $1,700 additional charges of warranties charged which I believe refused. Hope nobody else gets screwed over. This will be the last time I will be purchasing/leasing at the Buena Park location. More

Was prepared to purchase an available vehicle at asking price but they stated they refused to sell to an out-of-state purchaser. I've purchased several vehicles out-of-state over my lifetime & have never price but they stated they refused to sell to an out-of-state purchaser. I've purchased several vehicles out-of-state over my lifetime & have never been so insulted by their attitude & smugness. I'll never purchase a vehicle from any AutoNation location! Period! More

Fixed the first time courteous service I just dropped off my car they called me when it was done easy im happy my car they called me when it was done easy im happy More

They service department staff are always nice and professional. Great customer service with a smile. professional. Great customer service with a smile. More

The dealership is under major construction. Service person is seating on the desk where you need to remind her that you are waiting for her service. The call center and actual delivery and pr Service person is seating on the desk where you need to remind her that you are waiting for her service. The call center and actual delivery and promise are different. More

Even in the midst of a large remodel of the dealership everyone I spoke with was very professional. Work was done On time and pick up was easy. I'll definitely make this my dealership for my Rav4. everyone I spoke with was very professional. Work was done On time and pick up was easy. I'll definitely make this my dealership for my Rav4. More

Service was great in spite of the ongoing construction work. I had a complimentary oil change, courtesy of AutoNation Toyota Buena Park. The technician advised a couple of items that I knew were pending b work. I had a complimentary oil change, courtesy of AutoNation Toyota Buena Park. The technician advised a couple of items that I knew were pending but I didn't go for them as I wanted to do them myself. Very professional! More

Sale dept was/is wonderful to work with. Kudos to Jovic and Alex. Both were great and attentive. Kudos to Jovic and Alex. Both were great and attentive. More