AutoNation Toyota Buena Park

I had an appointment for for an annual car maintenance (basically oil change and lube). It took them all day like FIVE hours before it was done despite brining in the car on time. This is an improvement (basically oil change and lube). It took them all day like FIVE hours before it was done despite brining in the car on time. This is an improvement from the last year which took all day like SEVEN hours. Who would like to be tied up all day without the car for an oil change and lube which may take only 30 minutes or less to finish? What's the purpose of making an appointment if I still had to wait hours and hours before any of their mechanics can get to work on my car maintenance? I have never had this kind of problem with other Toyota dealers, but this particular dealer seems to have all the time in the world to do a job. More

UPDATE: 12/21/22 I was finally able to get my issue resolved all thanks to the new GM Mitch Merten. It finally feels great that my voice was heard and someone actually took extra effort to resolve my i resolved all thanks to the new GM Mitch Merten. It finally feels great that my voice was heard and someone actually took extra effort to resolve my issue. The salesperson was very helpful in finding me the right vehicle but the finance manager screwed me over an unnecessary warranty that I refused. I only agreed to get the GAP insurance since he emphasized it so hard but when I came home and read my contract I had over $1,700 additional charges of warranties charged which I believe refused. Hope nobody else gets screwed over. This will be the last time I will be purchasing/leasing at the Buena Park location. More

Was prepared to purchase an available vehicle at asking price but they stated they refused to sell to an out-of-state purchaser. I've purchased several vehicles out-of-state over my lifetime & have never price but they stated they refused to sell to an out-of-state purchaser. I've purchased several vehicles out-of-state over my lifetime & have never been so insulted by their attitude & smugness. I'll never purchase a vehicle from any AutoNation location! Period! More

It was very easy to book an online appointment. Even though the line was busy, someone did return my call very rapidly. I must say that the personnel that takes the cars in for service need more tr Even though the line was busy, someone did return my call very rapidly. I must say that the personnel that takes the cars in for service need more training to make customers feel welcomed and appreciated. My attendant was not personal, he didn’t give me eye contact. I was excepting undivided attention. He did keep me updated about my vehicle. More

Check in was easy, even due to all the major construction going on. Everyoe were professional and when i was lost i was given help to navigate. going on. Everyoe were professional and when i was lost i was given help to navigate. More

Fixed the first time courteous service I just dropped off my car they called me when it was done easy im happy my car they called me when it was done easy im happy More

Even in the midst of a large remodel of the dealership everyone I spoke with was very professional. Work was done On time and pick up was easy. I'll definitely make this my dealership for my Rav4. everyone I spoke with was very professional. Work was done On time and pick up was easy. I'll definitely make this my dealership for my Rav4. More

Service was great in spite of the ongoing construction work. I had a complimentary oil change, courtesy of AutoNation Toyota Buena Park. The technician advised a couple of items that I knew were pending b work. I had a complimentary oil change, courtesy of AutoNation Toyota Buena Park. The technician advised a couple of items that I knew were pending but I didn't go for them as I wanted to do them myself. Very professional! More

Sale dept was/is wonderful to work with. Kudos to Jovic and Alex. Both were great and attentive. Kudos to Jovic and Alex. Both were great and attentive. More

They service department staff are always nice and professional. Great customer service with a smile. professional. Great customer service with a smile. More