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AutoNation Toyota Arapahoe - Service Center
Centennial, CO
1,731 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,731 Reviews of AutoNation Toyota Arapahoe - Service Center
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May 26, 2010
I had a coupon for and oil change that read no appointment necessary - "if the oil change is not performed in 30 minutes, the next oil change is free". I arrived at the dealer at 9:45am, my vehic appointment necessary - "if the oil change is not performed in 30 minutes, the next oil change is free". I arrived at the dealer at 9:45am, my vehicle left my view at 9:55am. The vehicle was returned to me at 10:40. I asked about the free oil change mentioned on the coupon because my 2004 Hylander was not done in the stated 30 minutes. The service manager was paged and he explained to me that even though the coupon does not say that the 30 minutes begins once the vehicle is on the rack, that is what the dealership goes by and my vehicle was done on time. I call that false advertising. If the time starts on the rack, say that on the coupon. I have been a loyal customer of Toyota for many years and I purchase a new Toyota every 7 years. But after this episode, I am now thinking about other brands. More
by sberna
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