AutoNation Toyota Arapahoe - Service Center

horrible 2016 Tacoma, 14,000 miles-leaking front shock and cupping/feathering on all tires. They told me this is not covered by Toyota under the bumper to bump 2016 Tacoma, 14,000 miles-leaking front shock and cupping/feathering on all tires. They told me this is not covered by Toyota under the bumper to bumper warranty. How may used cars on the lot do they have with tires that have cupping/feathering? ZERO.. and they have ZERO Ethics/customer service... they do not warranty 36,000 miles bumper to bumper. They have a definition on everything... The shock is not wet enough... the cupping/feathering is normal. I am now buying a new suspension and new tires because its a safety issue. Warranty and Toyota care? What exactly does that cover? nothing apparently... I do not sell a product under warranty and say "too bad... you're stuck with spending $2500 out of pocket on a brand new truck...." More

Poor Service Department In short, I took my vehicle in for very minor warranty repairs. The service department failed to repair the issues. I asked for a manager and was give In short, I took my vehicle in for very minor warranty repairs. The service department failed to repair the issues. I asked for a manager and was given the number of Dave Swofford, Customer Relations Manager. Dave was condescending, acted like it was not their problem, especially his, and bluntly directed me to another manager. I love my Toyota but this dealership is providing horrible service. Read the reviews. DO NOT take your vehicle to this dealer for service. The service department will not complete all repairs and the management seemingly does not care. My repair was a simple one, imagine if you needed a large repair and got the same service. Your choice.. John S. More

Felt Taken by the Service Department I have an old 4 Runner that I originally purchased at this location when it was under a different name. I always received good service for the few yea I have an old 4 Runner that I originally purchased at this location when it was under a different name. I always received good service for the few years that I used the dealership after that. Been several years since I was there but needed a new timing belt and felt the dealership was the best place to get that level of service done. When I dropped off my vehicle for the service the evening before my appointment they immediately were trying to up sale the service to include the water pump. I asked to be called when they had it apart. When they called the next day they reported the the Water Pump was leaking but were hesitant to let me come take a look. I conceded because I asked for some wiggle room on the price but was told that the prices were "written in stone." They also reported a leak in my power steering which I declined to have fixed because it was way out of my budget. When I picked up the 4 Runner and we went through the bill it ended up being nearly $1000 when I planned on spending half that. There was something like a $49 General Service Fee that I was also told is written in stone. Admittedly, there is not anything super tangible for me to wave around how this service department ripped me off but, there was a general attitude of, "You get what we give you whether you like it or not." Also, they "Best they could" bent my front skid plate back to its original position. I had asked for a quote on a new one and this was the solution they provided. While I appreciated this effort it was repeatedly brought up when I expressed my disappointment with the overall cost. So, if you are going to use it against me it no longer qualifies as a favor. Also, I know for a fact that many dealerships will try to soften the blow of such an expensive service by doing a quick vacuum or possibly even a power wash. Certainly not required but would have been nice. Might have made me feel a little less ripped off. Finally, I noticed that the paperwork shows the exact same mileage at check out as it had at check in. It also states that they test drove the vehicle. I have to assume that one of those is a lie. More

Asked to leave in car that had complete brake failure, three times in four days - they couldn't find problem and knew it wasn't fixed, bust asked us to drive it away and get it out og their hair????? W three times in four days - they couldn't find problem and knew it wasn't fixed, bust asked us to drive it away and get it out og their hair????? We have a 2007 Hybrid Camry. On Friday Oct 5th, while driving home from my work, my wife called me from a parking lot saying she just had a complete brake failure and had just experienced one the scariest moments of her life. Car was towed directly to Go Toyota. Car picked up falling day with roughly $250 bill for "brake light sensor". Car was not driven over the weekend. Monday Oct 8th, not six miles from home on way to work, same issue! Wife was able to safely goat off road into parking lot - NO BRAKES. Again, vehicle towed back to Go Toyota. We picked up car Monday evening, told an "adjustment was needed to recently installed brake light sensor". The very next day, Tues Oct 9th, you guessed it - complete, total brake failure AGAIN!! Car towed back..... needless to say some frustration mounting. We were given a rental car while our car was analyzed. Friday afternoon (10/12) we receive call to come get car. No problem could be found and they needed rental back. What do we do now????? Are you kidding me? Asked if he'd let his wife and family drive in that car knowing what he knows, the service manager said no he would not want that for his family - but they cant find anything wrong and needs us to come get it. Wow. I'm seriously at a loss - they KNOW the brakes continue to fail bust ask us to come get it - unfixed???? I have ZERO trust in that group - there are serious safety issues involved. Do NOT trust your family when Go Toyota service is involved. I guess we contact Toyota directly and ask who they have that CAN fix a Toyota, it surely isn't this dealership... More

I've been going to this dealership for several years and the service has been getting worse each year. Today, I had a 60k mile service done on my 08 FJ Cruiser and after reading through the work done, I end the service has been getting worse each year. Today, I had a 60k mile service done on my 08 FJ Cruiser and after reading through the work done, I ended up paying $348.00 for an oil change and rear differential fluid change. My air filter is an aftermarket K&N which I service myself, yet I was still charged $27 for the part + labor. I also did not need to have my tires rotated since my preferred tire company does that AND tire pressure check for free. Speaking of tire pressure checks, the warning light for the TPMS was on due to my spare being low. It was never addressed. The lubing of the door and hood hinges was obviously not done as they still have dry dirt on them. Everyone knows Toyota parts are overpriced, but in the past, their service has been great. Now, I feel like I need to hold their hand and make sure they do what they're supposed to be doing. Seriously! $348 for an oil change! Lesson learned. Good bye GO Toyota on Arapahoe. More

About 4 years ago I purchased my first new vehicle and I have to say at that time I was very impressed with Go Toyota. I ran into a few issues but my sales advisor was able to resolve all of these issues ho have to say at that time I was very impressed with Go Toyota. I ran into a few issues but my sales advisor was able to resolve all of these issues however this is where the positive experience ended. I learned very quickly that the service department at Go Toyota is a mess. I was used to years of drive through lube shops (yeah they aren’t the greatest but it was an older vehicle) that got you in and out in 15-20 mins so why does it take Go an hour with 2-3 bays with only 2 cars? I have tried service appointments, off hours and no matter what they take forever. If this was the only issue, I could stop but no so is the case. I have taken my SUV into this location over 20x and I can honestly say that I have never had a positive experience. There is always something that they do that turns what could be a positive experience to a negative. I have lost confidence in this location because they commonly pull the bait and switch on you. They advertise a online a special and then once you are stacked in line they always have an excuse on why it’s not valid or they say they have no idea what the special is. They spent millions on renovating the show room but haven’t spent a dime on employee training. The one thing that they excel in is poor customer service. You have Fred, the sales manager who promises a call back but doesn’t fulfill, Wes who says he is “changing the service department” but after a few months I haven’t seen a difference (the last 5 guys said the same thing), the parts counter guy who cares less about what your issue is and the cashier who puts the B in itch. Last time I checked, these were key people that are customer facing and some are the last chance you have to provide a positive customer experience but yet they seemed to be trained to leave you with a negative experience. If you think great customer service is so 1950 and that your hard earned $$ should go to a company that strives for customer DISsatisfaction then go to Go Toyota. If you dream of long afternoons watching daytime TV at a car dealership while your oil is changed, go to Go Toyota. If you for some reason cannot leave the confines of Havana and Arapahoe, then you are stuck with Go Toyota, I feel sorry for you. A dealership doesn’t get a “Poor” rating online by making the customer #1. If your employees are not happy, then they are not going to make the customer happy. In the end the nice thing about living in the Denver metro area is you have choices, Go Toyota is not the only dealership in town. I really wanted post a positive review for them but 4 years of poor service is long enough. The best advice I can offer is do exactly what their slogan says, GO! ……GO TO ANOTHER DEALERSHIP! Stay far away from Go Toyota Arapahoe. More

TERRIBLE customer service!!! They made my pregnant wife walk to the back lot to pick up the car instead of bringing it out like they did for others. Our car came back with several scratches on the rear pas walk to the back lot to pick up the car instead of bringing it out like they did for others. Our car came back with several scratches on the rear passenger door! DO NOT GO to GO!!! More

This team will be my primary go to team when dealing with issues and maintence with my 4 runner. Thanks for the service, and attention to details. issues and maintence with my 4 runner. Thanks for the service, and attention to details. More

john "jr" brekke relieved my stress when i found out i had a leak on my timing cover. i was leaving for a motor trip to NJ/MA and did not want to worry about any leaks. "jr" scheduled and com found out i had a leak on my timing cover. i was leaving for a motor trip to NJ/MA and did not want to worry about any leaks. "jr" scheduled and completed the work in record time.... i was able to leave on schedule and had no further leaks. it is the commitment from staff like "jr" that keeps me coming back.. today, i came in for an oil change.... when i saw "jr" he remembered me....and the repair that was made on my truck.... now that's really impressive.. i really feel like family when i come into your dealership. thanks, chuck reers cgreers@q.com More

I just had service done on my 2004 XLE Limited Toyota Sienna Van at the Go Toyota Dealership on Eat Arapahoe, and worked with assistant manager Chris Ledbetter. I had the illumination fuse on the pan Sienna Van at the Go Toyota Dealership on Eat Arapahoe, and worked with assistant manager Chris Ledbetter. I had the illumination fuse on the panel shitter replaced. The illumination buttons for the shifter were all dark because the fuse that sits behind the panel was blown out. I was worried that replacing such illumination fuse/light bulb will be expensive, since they have to take out the panel to do this. The price I paid was less than $100 and I was extremely satisfied with the honest service. In addition, Chris programmed a keyless remote control for me for free and he was wonderful to deal with. I highly recommend Go Toyota in Sentimental, CO on East Arapahoe. More