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AutoNation Toyota Arapahoe - Service Center
Centennial, CO
1,659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,659 Reviews of AutoNation Toyota Arapahoe - Service Center
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August 30, 2021
It took a couple days longer to obtain the alternator and install it than what the service manager said. I had to follow up to ensure my concern about a crack in the leather on the driver’s seat. The car is install it than what the service manager said. I had to follow up to ensure my concern about a crack in the leather on the driver’s seat. The car is only 3 years old with 19,000 miles and kept in the garage out of the sun. This should be covered under warranty. However Toyota is dragging their feet in responding to this problem. More
by lfergie
Employees Worked With
David
August 28, 2021
:For the second time in 2 years there were screwups on our Highlander 30,000 mile checkup ….. this time 5 : #1 tires were not rotated at all despite their description on the service sheet …. they lied to our Highlander 30,000 mile checkup ….. this time 5 : #1 tires were not rotated at all despite their description on the service sheet …. they lied to us not realizing we marked the wheels #2 they stated our brakes were severely worn at 4 mm , but when we took the vehicle for a second opinion , it was 10 mm on all 4 hubs #3 tire pressures were marked at 38 psi on service sheet , but were actually 38 L front , 36 L rear and R front , and 37 R rear #4 battery was supposedly checked , but the electrolyte levels on all 6 cells were below the core ….. and finally # 5 , the engine air cleaner was marked “needs attention” when in fact I had just replaced it 1 month ago ….. as far as the rotation goes , Mr. Brown promised me it would NEVER happen again when they pulled this exact stunt 2 years ago …… what gives at this facility ????? …. totally pathetic experience for my wife and I as we actually attempt to maintain our vehicles for the long haul , and these folks try to thwart that effort …. shame on them ….. More
by Denverchuck
Employees Worked With
Jeremy S. Alex , Pat Brown , Dan Williams
August 26, 2021
Came in for an overall service check. Wonderful experience- Trent was attentive, provided prompt updates throughout appointment & was informative on items needing clarification! I also really appre experience- Trent was attentive, provided prompt updates throughout appointment & was informative on items needing clarification! I also really appreciated the fact the service department was open past 6:30pm so I had time to get there after my workday! More
by HeatherT
Employees Worked With
Trenton
August 25, 2021
While the vehicle was in their possession, they broke the rearview mirror from the glass breaking the windshield, and they will not replace the glass. The technician did not know how to loosen the adjustable rearview mirror from the glass breaking the windshield, and they will not replace the glass. The technician did not know how to loosen the adjustable grill guard so he cut the bolts off and now if I need to add wiper fluid I need two wrenches to undo the bolts they replaced the original equipment with. This is her trying to fix. More
by geologist
Employees Worked With
Unknown
August 23, 2021
Great service techs who provide explanations of everything before doing the work. I continue to bring my car here because I trust this team to do what is needed and not recommend things I really d everything before doing the work. I continue to bring my car here because I trust this team to do what is needed and not recommend things I really don’t need. More
by AJ Workman
Employees Worked With
Trenton
August 18, 2021
I was a "walk-in", due to a bad tire. The Service staff not only ordered a new tire, they also took care of my most current 5,000-mile checkup on the spot, & did excellent work. This was important because not only ordered a new tire, they also took care of my most current 5,000-mile checkup on the spot, & did excellent work. This was important because I'll soon be driving about 2,000 miles roundtrip to my son's wedding. Many thanks, AutoNation Toyota! More
by Phyllis
Employees Worked With
Hunter
August 16, 2021
Great service and the work is done right and guaranteed. Done in timely manner. Phone and email communication is good too. Good place to get vehicle worked on. Genuine Toyota parts. Done in timely manner. Phone and email communication is good too. Good place to get vehicle worked on. Genuine Toyota parts. More
by Doug W
Employees Worked With
David
