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AutoNation Toyota Arapahoe - Service Center

Centennial, CO

4.7
1,659 Reviews

1,659 Reviews of AutoNation Toyota Arapahoe - Service Center

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November 23, 2021

I am not sure they even performed the required maintenance. It was just a rotate for my first service of 5k miles and the tech didn’t even fill the tires with air. They were all at 31 psi and requ More

by cvendegnia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Ward
Nov 26, 2021 -

AutoNation Toyota Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6111 -- we hope to hear from you soon.

October 29, 2021

Over charged for repair work. $468. To replace a mass airflow sensor.. asked to verify air box was installed correctly and they didn’t even touch it after further inspection. Hard to find a trusted, ho More

by Chad2875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Oct 30, 2021 -

AutoNation Toyota Arapahoe responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (303) 578-6111 when you can so we can address this situation directly. Thank you and have a great day.

Nov 01, 2021 -

Chad2875 responded

Who can I call and speak to directly?

October 04, 2021

Alex Dupont the Service Manager, gives direct and upfront information on the service and repair needed along with accurate cost, and delivery time. Knowing that I’m getting prompt service, affordable prices More

by UnaTeki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Dupont
Oct 05, 2021 -

AutoNation Toyota Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 28, 2021

The wait was longer then was told it would be and after oil change I got home and had oil leak had to return wait till next day to get car since no mechanic there was told drain plug was loose. Was recomm More

by Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex dupont
Sep 29, 2021 -

AutoNation Toyota Arapahoe responded

Hi Becky, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Please call our General Manager at (303) 578-6111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 27, 2021

I have had my Toyota 4runner serviced here for many years. Our service writer, Bill Grubb is friendly, thorough and trust worthy. Every experience I have had with their service department has been a More

by shari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Grubb
Sep 28, 2021 -

AutoNation Toyota Arapahoe responded

Hi Shari, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Arapahoe. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 25, 2021

I’ve been a customer for at least 10 years. They have a very professional staff. More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doe
Sep 27, 2021 -

AutoNation Toyota Arapahoe responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 23, 2021

Bill was great to work with. You should not require min words on a survey. 1 star for surgery. More

by g8tr92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Sep 26, 2021 -

AutoNation Toyota Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2021

Mostly happy with the work done except my headlight cleaning (still foggy). Unfortunately, my rep (Hunter) said they needed the car overnight, and would call when ready the next day - Didn't call ... More

by DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter
Sep 25, 2021 -

AutoNation Toyota Arapahoe responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2021

They worked seamlessly with the insurance company, procured the necessary parts in much less than the predicted time so that I was stuck with the rental car for only a week and a half instead of three More

by iwlh202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Grubb
Sep 25, 2021 -

AutoNation Toyota Arapahoe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Arapahoe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2021

Great dealership, I service three Toyota vehicles at this location and I am very satisfied with the service. More

by chrismate27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ledbetter, Jezariah DiPaolo, Brian Matsumoto
Sep 25, 2021 -

AutoNation Toyota Arapahoe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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