AutoNation Toyota Arapahoe

Service Department- AutoNation does not feel the need to honor ToyotaCare service contracts at their service center. When asked why, they become quite disrespectful and v AutoNation does not feel the need to honor ToyotaCare service contracts at their service center. When asked why, they become quite disrespectful and verbally abusive. Upon speaking with other toyota owners, it seems like this dealership is hit or miss with their customer satisfaction. I would go to Mountain States or another Service Center as they seem to have very positive reputations when it comes to customer satisfaction and they honor the ToyotaCare Service Agreements. Know your options before you make a final decision. More

Bait and switch practices - don't shop here. Worked online and via phone with Kelsey Boyington to get a new car. Went over all the details and agreed on a standard transmission, verified the VIN Worked online and via phone with Kelsey Boyington to get a new car. Went over all the details and agreed on a standard transmission, verified the VIN and when I went to pick up the car, it was a completely different VIN and an automatic transmission. I had also asked them to install a bumper protector (optional accessory). They put a 2016 part on a 2017 model and it was obviously not the correct part. Kelsey tried to play it off that it was newly installed and just not "sitting flat yet" on top of the bumper. Flat out lies and deception. It looked like crap. Don't trust these shady bums with an important, expensive decision. Take your business elsewhere. I've had much better experiences at Mountain States Toyota. More

Called Service Department and was hung up on I called the Service Department to inquire about bringing a recently purchased Toyota vehicle in for Toyota's 160 point review, and what that assessme I called the Service Department to inquire about bringing a recently purchased Toyota vehicle in for Toyota's 160 point review, and what that assessment would cost me. She hung up on me. After seeing how horrible the general review a are for this dealer, I wanted to add my experience, and I'll go somewhere else.....guess they don't want my business More

What a joke What a horrible experience. I will never recommend AutoNation. They are liars, have horrible customer service, and will do anything in their power to What a horrible experience. I will never recommend AutoNation. They are liars, have horrible customer service, and will do anything in their power to not fix the problems on vehicles they sell. I recently purchased my 05' 4Runner and was lied to about numerous problems on the vehicle. I took it in to AutoNation Toyota and was treated like absolute crap. They tried to lie to me about when my powertrain warranty was up and to answer my questions about the driveshaft problem they simply said "its just a toyota thing' Take my advice and do not buy a vehicle from here. More

horrible service visit Don't EVER get your vehicle serviced here! I have written proof my boyfriend and I would have gotten a price out the door of $900 while AutoNation is Don't EVER get your vehicle serviced here! I have written proof my boyfriend and I would have gotten a price out the door of $900 while AutoNation is charging us $1754! They were not willing to negotiate a price and unfortunately they already fixed the mechanical issues on our 2015 Toyota Avalon. I spoke with Carlos in service who wasn't THAT bad to work with... and then I spoke to the General Manager - THAT WAS A JOKE! Complete jerk! Offered me $100 off! I laughed when he offered that!!! PLEASE DO YOUR RESEARCH BEFORE PICKING A DEALERSHIP TO DO MECHANICAL REPAIRS ON YOUR CAR! AutoNation WILL rip you off! I promise!!!! GO TO TOYOTA OF NAPERVILLE More

horrible 2016 Tacoma, 14,000 miles-leaking front shock and cupping/feathering on all tires. They told me this is not covered by Toyota under the bumper to bump 2016 Tacoma, 14,000 miles-leaking front shock and cupping/feathering on all tires. They told me this is not covered by Toyota under the bumper to bumper warranty. How may used cars on the lot do they have with tires that have cupping/feathering? ZERO.. and they have ZERO Ethics/customer service... they do not warranty 36,000 miles bumper to bumper. They have a definition on everything... The shock is not wet enough... the cupping/feathering is normal. I am now buying a new suspension and new tires because its a safety issue. Warranty and Toyota care? What exactly does that cover? nothing apparently... I do not sell a product under warranty and say "too bad... you're stuck with spending $2500 out of pocket on a brand new truck...." More

Finance Department is Incompetant They were excellent and cared about us up until we bought the car. They had told us that we had completely paid off the car but then I went to the DMV They were excellent and cared about us up until we bought the car. They had told us that we had completely paid off the car but then I went to the DMV to have it registered. The paperwork that the dealer had sent in was so screwed up that the DMV wouldn't issue us a title. I called Autonation to get it fixed. They claimed that they would fix it. I went back to the DMV and they said that they had received the new paperwork but it was also incorrect. I had to pay to extend my temporary registration, which Autonation said they would refund to me, but they never did. I had to call and insist on talking to a manager to get anyone to help me. The manager called the DMV, who told her that we were short on the sales tax. The manager called me back and told me that "their numbers and the numbers for the county were different." Like really? So now we owe the DMV $100 or else we'll never get the title to our new vehicle. I'm very dissatisfied that the dealer could screw up that badly. How could they really not know the tax? More

Terrible used truck Make sure you get your used car or truck checked out by a shop that knows how to do used car inspections. Bought mine with the gas tank falling out du Make sure you get your used car or truck checked out by a shop that knows how to do used car inspections. Bought mine with the gas tank falling out due to broken gas tank straps. Also had a tpms light on that was supposed to be fixed. I was told it was because of after market rims, but "tire pressures were good." When I went to another shop the valve stem caps were corroded and broke the stem when attempting to get them off. Also the spare has a sensor and it was completely flat. They missed a flat spare and the gas tank falling out. Wonder what else they missed. Do not buy a used car or truck here please. I will not bring my truck back even for the free oil changes. More

Poor Service Department In short, I took my vehicle in for very minor warranty repairs. The service department failed to repair the issues. I asked for a manager and was give In short, I took my vehicle in for very minor warranty repairs. The service department failed to repair the issues. I asked for a manager and was given the number of Dave Swofford, Customer Relations Manager. Dave was condescending, acted like it was not their problem, especially his, and bluntly directed me to another manager. I love my Toyota but this dealership is providing horrible service. Read the reviews. DO NOT take your vehicle to this dealer for service. The service department will not complete all repairs and the management seemingly does not care. My repair was a simple one, imagine if you needed a large repair and got the same service. Your choice.. John S. More

Felt Taken by the Service Department I have an old 4 Runner that I originally purchased at this location when it was under a different name. I always received good service for the few yea I have an old 4 Runner that I originally purchased at this location when it was under a different name. I always received good service for the few years that I used the dealership after that. Been several years since I was there but needed a new timing belt and felt the dealership was the best place to get that level of service done. When I dropped off my vehicle for the service the evening before my appointment they immediately were trying to up sale the service to include the water pump. I asked to be called when they had it apart. When they called the next day they reported the the Water Pump was leaking but were hesitant to let me come take a look. I conceded because I asked for some wiggle room on the price but was told that the prices were "written in stone." They also reported a leak in my power steering which I declined to have fixed because it was way out of my budget. When I picked up the 4 Runner and we went through the bill it ended up being nearly $1000 when I planned on spending half that. There was something like a $49 General Service Fee that I was also told is written in stone. Admittedly, there is not anything super tangible for me to wave around how this service department ripped me off but, there was a general attitude of, "You get what we give you whether you like it or not." Also, they "Best they could" bent my front skid plate back to its original position. I had asked for a quote on a new one and this was the solution they provided. While I appreciated this effort it was repeatedly brought up when I expressed my disappointment with the overall cost. So, if you are going to use it against me it no longer qualifies as a favor. Also, I know for a fact that many dealerships will try to soften the blow of such an expensive service by doing a quick vacuum or possibly even a power wash. Certainly not required but would have been nice. Might have made me feel a little less ripped off. Finally, I noticed that the paperwork shows the exact same mileage at check out as it had at check in. It also states that they test drove the vehicle. I have to assume that one of those is a lie. More