AutoNation Toyota Arapahoe

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" c famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least. More

I went to this dealership before I visited this site and wish I would have come here first so I wouldn’t have wasted my time. What a truly horrible experience. Too bad there is not an option for a "0" rat wish I would have come here first so I wouldn’t have wasted my time. What a truly horrible experience. Too bad there is not an option for a "0" rating. My wife and I stopped by on Saturday afternoon with a genuine interest in comparing Camry’s. We were greeted by John Titteringon, who we both mistook as some sort of store security based on how he was dressed. Evidently John did not appreciate the fact that we did not acknowledge "badge" logo on his polo shirt because he was incredibly rude and disrespectful to both us throughout our visit. He refused to answer direct questions about vehicles we were looking at and dodged questions about our trade. He even made incorrect assertions about our proof of insurance prior to our test drive. It is truly appalling that a dealership still operating with slimy sales tactics in this day and age. Perhaps John is relying on low car inventory and high demand for the time being, but this market won’t last. Needless to say we left before things could go any worse. Based on the consistently poor ratings on this site our experience is not unique. If John wants to sell cars, he needs to learn to treat customers courtesy, respect, and professionalism. Otherwise maybe he should go play cops and robbers. More

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. More

Searched for a 4Runner through Costco Auto...they were able to get us exactly what we wanted within a week, with both the Costco discount and their additional price break (we looked locally too and found able to get us exactly what we wanted within a week, with both the Costco discount and their additional price break (we looked locally too and found we’d have a wait a month and would be lucky to get $500 off MSRP). They met another dealer‘s offer on our trade-in too. Super fast, straightforward transaction and we couldn’t be happier! More

DO NOT BUY FROM THIS dealership.We bought 2 cars July DO NOT BUY FROM THIS dealership. We bought 2 cars July 2020. Promises made to handle things: 1. fixed APR below 3.75 - they tried to trick my wi DO NOT BUY FROM THIS dealership. We bought 2 cars July 2020. Promises made to handle things: 1. fixed APR below 3.75 - they tried to trick my wife into opening a checking account (Pawel Sniezyk) with another bank so we could get a lower APR when the APR was available anyways. 2. would fix key fob that was broke when we bought it - 2 month and still no resolution 3, customer relations manager Dave Swofford said he would have someone higher up contact me - no response in over a month Now having to fight for them to fix something they promised they would handle. Horrible customer service More

BUYERS BEWARE!!!I purchased a Mercedes GLS for $46000 BUYERS BEWARE!!! I purchased a Mercedes GLS for $46000 on July 29 but needed to have a couple of things to fix, like windshield, torn tire, muffler BUYERS BEWARE!!! I purchased a Mercedes GLS for $46000 on July 29 but needed to have a couple of things to fix, like windshield, torn tire, muffler tip. It took more than 2 weeks to deliver my Mercedes. Not everything was fixed but the salesman said it was the best they could do. So I took delivery of the Mercedes on August 14 and went home, thinking that if I didn't like the vehicle I had 5 days 250 miles money-back guarantee. After a couple of days, I was not happy with the vehicle so I decided to return the vehicle and get my money back. I went back on August 17 to return the vehicle. When I went to Autonation I was told that I couldn't return the Mercedes because the 5 day is from purchase, not the delivery. I asked the salesperson and the manager why nobody told me the clock started the moment I paid $46000 for the Mercedes, all they could say was you signed it, and I said I didn't have possession of it how could I return it in 5 days when you were fixing it! I was taught a very good lesson This is from their own website. The 5-Day, 250 Mile return policy applies to all Used Vehicles. The time and mileage will start when the vehicle is delivered to the customer in-state or out of state. More

Service at this place is horrible. When asked to speak with a manager i was told by Chris Ledbetter to get my keys and leave with a manager i was told by Chris Ledbetter to get my keys and leave More

Bait and Switch - Changed price of car Their advertisement is "you only pay what's on the sticker". Not true. After working with a salesperson for 2+ hours and driving multiple cars, we s Their advertisement is "you only pay what's on the sticker". Not true. After working with a salesperson for 2+ hours and driving multiple cars, we selected one for the price on the sticker. When we went to purchase the car, the base price of the car was higher than the sticker. Very deceptive, dishonest, and rude. More

I am selling my Honda CRV on Craigslist and get a call from Andrew of AN offering to buy my vehicle. We discuss details on the phone and even agree that $16,000 would be an appropriate sales price for the from Andrew of AN offering to buy my vehicle. We discuss details on the phone and even agree that $16,000 would be an appropriate sales price for their purchase I pleaded with Andrew to please not low-ball me if I came in. He assured me that would not happen. I set an appointment to have my car inspected, which revealed it was pristine. And then they offer me $13,500. What a disingenuous waste of time. If not with honesty and transparency, how else can one do business... AutoNation Arapahoe and Andrew, you can do better than that. More