AutoNation Toyota Arapahoe

Jeremy was great and had all papers ready on arrival. Service was thorough and good value. Waited for car and found wait area to be very pleasant. Enjoyed the coffee. Service was thorough and good value. Waited for car and found wait area to be very pleasant. Enjoyed the coffee. More

I was told to wait 2 hours and half, then, the person in charge came to tell me to wait 1 more hour. I waited at this dealer from 1:15pm (appointment time) to 4:55 pm. charge came to tell me to wait 1 more hour. I waited at this dealer from 1:15pm (appointment time) to 4:55 pm. More

First let me begin by saying that our Representative we were dealing with was FANTASTIC. However, the leadership at this dealership and the message they were sending needs to be heard loudly. We went to were dealing with was FANTASTIC. However, the leadership at this dealership and the message they were sending needs to be heard loudly. We went to purchase a NEW Toyota 4Runner. They had a beautiful one in stock not yet sold. The Representative told us that they would not be able to sell us that car UNLESS we had TRADE-IN of VALUE. We did not. We simply wanted to buy that vehicle. They were UNWILLING to offer us that vehicle but instead said they would be willing to do a deal for a NEW Highlander without a TRADE-IN of Value. Now riddle me this - since when does a Dealership TELL the CUSTOMER what vehicle they can and can not purchase. We needed a vehicle so I accepted the Highlander site unseen. What the dealership didn't know is that we have 6 children that might all want a Toyota someday and now they will get one lease out of me and Never AGAIN. EVER. More

A piece of insulation fell off my car from behind the front wheel well, on my 5 year old, well-maintained, 36,000-mile Hylander. Not supposed to happen, but no coverage on the manufacturer's warranty or front wheel well, on my 5 year old, well-maintained, 36,000-mile Hylander. Not supposed to happen, but no coverage on the manufacturer's warranty or the extended warranty. Worst part? $500 to fix, even though the insulation probably costs $2. This is the second time AutoNation has denied coverage (first time was a failed/disfigured seat cushion after two years and 10K miles). More

Very helpful he would get 10 stars if there were 10 very very efficient I want him as my advisor I’m not good with setting things with computer in vehicle and he got right on and helped me there should be very efficient I want him as my advisor I’m not good with setting things with computer in vehicle and he got right on and helped me there should be more people like him More

Efficient, capable service. We have used this dealership for 10 years and have found them to be very capable in repairing our vehicles. They are the reason we purchased a second Toyota for 10 years and have found them to be very capable in repairing our vehicles. They are the reason we purchased a second Toyota More

The dealership personnel are very professional, punctual, courteous, and friendly. Being greeted at the front door is a real plus. I liked the atmosphere of customers sitting at tables in an open environment courteous, and friendly. Being greeted at the front door is a real plus. I liked the atmosphere of customers sitting at tables in an open environment. More

Thanks to David my service on the Toyota was quick and thorough. I had to leave on time and he and the mechanics kept to the script . So nice to know they care with good customer service. thorough. I had to leave on time and he and the mechanics kept to the script . So nice to know they care with good customer service. More

This dealership was helpful from the moment I called in till the moment I drove off in my new car Charlie MULLISONTOYOTa is a sweet accessible man who spent time helping me get the car that I wanted using till the moment I drove off in my new car Charlie MULLISONTOYOTa is a sweet accessible man who spent time helping me get the car that I wanted using the payment method that I preferred. At no time did I feel he was applying a sales pitch and maneuvering me into a position that he wanted.He took time to acquaint me with my new car so that by the time I left the lot I had begun to bond with the car and I am a very happy customer. More