AutoNation Toyota Arapahoe

Bill Grubb in the service dept is great. Friendly, informative when some additional services were recommended. Have dealt with Bill many times, always a pleasure to work with. informative when some additional services were recommended. Have dealt with Bill many times, always a pleasure to work with. More

HORRIBLE experience with the service center. They had my truck for 2 weeks. Wouldn't even order the parts before they knew insurance would pay. It is my job to worry about the funds. I was told several time truck for 2 weeks. Wouldn't even order the parts before they knew insurance would pay. It is my job to worry about the funds. I was told several times how they wouldn't give me the truck until they received payment. Never expected to but fix it first and then I will pay. Really disappointed and felt bullied. I will not be taken my truck there for service again or buy from them. Even oil changes take hours. Just awful More

Jay, service manager. Condescending, paternalistic (called me ‘hon’ repeatedly), hypocritical (did not follow through), . Never had this problem with other service managers in the past. (called me ‘hon’ repeatedly), hypocritical (did not follow through), . Never had this problem with other service managers in the past. More

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issue salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it! More

The service and professionalism is outstanding. Completed on time and great awareness on time and great awareness More

I came in for a basic oil change, appointment was at 3:15 got in a little earlier. Got checked in and service writer said it would be a hour and half to two hours. I asked if I could get it done a little q got in a little earlier. Got checked in and service writer said it would be a hour and half to two hours. I asked if I could get it done a little quicker as I had an appointment later that evening. Service writer said he would put on paper that I was waiting and he would put a rush on it. Truck didn't get even pulled in till 4:15 when I went out to check on the status. I stood in the service drive for a couple minutes and went back into the waiting room. Sat there for about 20 min and went back out. Team was just finishing up the service, closed the hood and truck just sat there. Team was messing around for a good 5 min before I approached the writers desk, writer on phone and asked him if I could pay no as I was in a hurry. He barely knew who I was and went back to grab paperwork. Took him nearly 10 min to write up the report I presumed to pay and not even a thanks or have a good day. Probably the last time I use Auto Nation for services. More

Very good excuse Attendants great. Made accomadAtions for me being handicapped. Well done. Thanks could not of been smoother wait time also very good All good me being handicapped. Well done. Thanks could not of been smoother wait time also very good All good More

I had a really great experience working with Natalia to find my new Highlander. She was invested in making sure that I was able fo find a vehicle that would work for me and meet my needs. I needed a 3-row find my new Highlander. She was invested in making sure that I was able fo find a vehicle that would work for me and meet my needs. I needed a 3-row vehicle and did not want to get into a minivan again because I really need a vehicle 4WD. I would recommend her to anyone looking for a new vehicle. More

I always take my Toyota's to AutoNation Toyota Arapahoe. They keep their promises- by being on time, doing what is agreed upon and explaining what work was completed. I have never had a bad experience at th They keep their promises- by being on time, doing what is agreed upon and explaining what work was completed. I have never had a bad experience at this dealership. The next Toyota I purchase will be from this dealership. More

Without appointment but they take a good care of me and take me to my work place then call me when the car have oil change done take me to my work place then call me when the car have oil change done More