AutoNation Toyota Arapahoe

Great service. Listened to my concerns and were helpful and responsive.Pleasant to work with. Kept me informed as to what was going to be done. and responsive.Pleasant to work with. Kept me informed as to what was going to be done. More

My service experience has been very good. Advisors always helpful, Bill Grubb excellent Driver (Scott) also exceeds expectations Calling main # not good, no call back helpful, Bill Grubb excellent Driver (Scott) also exceeds expectations Calling main # not good, no call back More

The sales associate Sergio was helpful, but once we settled on the vehicle then it slowed down immensely. We waited for 5 hours to purchase and when we got the paperwork, they had additional charges t settled on the vehicle then it slowed down immensely. We waited for 5 hours to purchase and when we got the paperwork, they had additional charges tacked on and a low offer for our trade in. It was a very disappointing experience. This is our second time purchasing from here and our first experience was not like this. More

Your Service Rep Hunter was courteous and kind when he fixed my gas intake door! He did an excellent job very quickly and finished the work with a smile on his face. fixed my gas intake door! He did an excellent job very quickly and finished the work with a smile on his face. More

My experience purchasing a car from AutoNation Toyota was fantastic. I worked with Natalia Macdonald and she was great. She was professional, knowledgeable and easy to work with. She went above and beyond fantastic. I worked with Natalia Macdonald and she was great. She was professional, knowledgeable and easy to work with. She went above and beyond, even after I bought my new RAV4 Hybrid Limited. With all the many new features on this SUV, I had to call Natalia several times and even came back to the dealership for help and she was so patient and willing to answer my questions and show me how to find the LTA drill down menu on the dashboard. Her excellent customer service is a rare find and because of her, I will recommend this dealership to others. Thank you Natalia for making this customer’s car buying experience wonderful. I also had the pleasure of working with Hira in the Finance Department. From applying for financing to the final paperwork, Hira made this process go smoothly. She was personable, professional, knowledgeable and very patient! I felt so comfortable asking her questions. She explained the many options available and there was no pressure. Thank you Hira! Both of these employees made my buying experience more enjoyable. More

Excellent customer service from informing me it's time for service, setting an appointment that best fits my schedule, and quick service with the utmost professionalism and care for my vehicle. This is my for service, setting an appointment that best fits my schedule, and quick service with the utmost professionalism and care for my vehicle. This is my 3rd lease with AutoNation Toyota and I've never had a concern, service has always been OUTSTANDING at all levels of my experience. I am so very grateful, and I am a forever customer of AutoNation Toyota! Most Sincerely, Thank You for your excellent service and your consideration for time constraints. As a team, you were expedient in getting me in and out.!!! The team has always made me feel important...not just a customer and the service department not just getting me in and out. The query if I have any questions...the service department cares and makes sure that I leave the service department with my vehicle being in top-notch condition, and all my questions are answered and...which is extraordinary, query me for questions I may have which have not previously occurred to me. AutoNation Toyota Service Dept sets the standard is outstanding customer service. More

Went with preauthorized loan and instructed to run my credit through that bank. They ran my credit through other banks without my knowledge and lied when I asked them about . I reached out multiple times credit through that bank. They ran my credit through other banks without my knowledge and lied when I asked them about . I reached out multiple times asking what bank or banks they ran my credit through and was not given an answer. Was told multiple times I would be contacted with the info. Terrible customer service! Find somewhere honest to go More

Great service and very quick turn around time. Bill was friendly and got me in and out quickly. I would come back for service anytime. friendly and got me in and out quickly. I would come back for service anytime. More

It took a couple days longer to obtain the alternator and install it than what the service manager said. I had to follow up to ensure my concern about a crack in the leather on the driver’s seat. The car is install it than what the service manager said. I had to follow up to ensure my concern about a crack in the leather on the driver’s seat. The car is only 3 years old with 19,000 miles and kept in the garage out of the sun. This should be covered under warranty. However Toyota is dragging their feet in responding to this problem. More