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AutoNation Subaru Spokane Valley - Service Center

Spokane Valley, WA

4.1
272 Reviews

272 Reviews of AutoNation Subaru Spokane Valley - Service Center

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March 24, 2022

Oil change and 30K treatment went well. I've had my car in twice because of rattle, vibration in the top consul of my car. The first time the mechanic went on a drive with me and I couldn' More

by jeanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones
Mar 30, 2022 -

AutoNation Subaru Spokane Valley responded

Hi Jeanne, thank you for taking the time to leave us feedback. Please call our General Manager at (509) 850-9358 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Mar 31, 2022 -

jeanne responded

Rattled fixed. Mark, the service manager tackled it and all is good. Thank you team Subaru and a special kudos to Mark. Drove my 30 minute commute home and so nice to not hear the rattle.

March 23, 2022

I thoroughly enjoyed my most recent experience at the Spokane Valley AutoNation dealership. I came in without a scheduled appointment and got me and out with my oil change and tire rotation quickly. The More

by mthibault88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janine Eldredge
Mar 26, 2022 -

AutoNation Subaru Spokane Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

March 22, 2022

Great service in a timely manner. The staff were professional and pleasant to work with. More

by DC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones, Janine Eldredge
Mar 26, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 21, 2022

pleasant, oil change was completed in good time. Technician did not secure oil pan cover, and resulted in loud thumps while driving. Had to return immediately. Some spilled oil smell, rookie mist More

by tisdalekris95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones, Janine Eldredge
Mar 24, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us at (509) 850-9358 if you ever need anything. Be safe on the road!

March 21, 2022

All were very cordial, helpful, proficient. ..I was impressed. Very nice to actually get service with politeness. More

by poohbear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
Mar 25, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 19, 2022

Great service and fast in and out when we took our Forester in last week for oil change, tire rotation and check up! More

by Peglmp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones
Mar 22, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 18, 2022

After buying our two Subarus . . .always have been very happy and satisfied dealing with this Dealership including Service Department . . . More

by Ingrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember, Vonn Jones, Janine Eldredge
Mar 18, 2022 -

Ingrid responded

Always the best of service . . .

March 08, 2022

The absolute worst service I’ve ever received. They did not go over my report with me after my service, they have it printed on the report that I have no leaks but hand written in pencil that I ha More

by Rocket
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hannah, Cheyenne
Mar 11, 2022 -

AutoNation Subaru Spokane Valley responded

Hi Rocket, we are deeply disappointed by your experience at AutoNation Subaru Spokane Valley. If you'd like, please contact our General Manager at (509) 850-9358. We'd appreciate the chance to make your experience a positive one.

Mar 11, 2022 -

Rocket responded

I have already contacted and asked multiple times to speak to a manager and nobody patches me through and just says they’ll call me back so there’s no point

March 07, 2022

Everyone is so polite and happy to serve me. Got the car and out in a timely manner. Thanks More

by Marshahsundberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know the name, Janine Eldredge
Mar 10, 2022 -

AutoNation Subaru Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 06, 2022

After previously having some issues, the dealership has been much more reactive to our service appointments. They have been very attentive and even gave us a rental car when they were having trouble diagn More

by joanngossett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vonn Jones, Janine Eldredge
Mar 08, 2022 -

AutoNation Subaru Spokane Valley responded

Hi joanngossett, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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