AutoNation Subaru Spokane Valley

My car has been in service since Dec, 2022! Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, 7:55am, 1st in line. New service manager. Can't find paperwork. Sends out mech to do quick estimate- more than cars work. BUT. No replacement part available til Apr/May. Maybe. So I talk to Salesman, Joey. Nice guy. I ask him to call me later to see what they can do to credit me towards a newer Outback. Have never heard back from ANYONE! Ps- other bad reviews are instructed to call GM. It's the same phone number as I've left numerous voicemails, that never get returned. More

Friendly and easy to deal with service, done quickly and got a quick wash on the car too. got a quick wash on the car too. More

Absolutely dismal customer service! Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectatio Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectations that they set. They will process a partial "repair" and will give you back the vehicle with the exact same symptom for which you originally brought it in. I ultimately had to take my vehicle to another Subaru dealer to get the correct diagnosis and repair. More

Easy check in and comfortable waiting area, We are always treated quickly and kindly. Thank you. always treated quickly and kindly. Thank you. More

They were very helpful My sales person was very friendly and knows his product. I would be happy to deal with him again and knows his product. I would be happy to deal with him again More

Convenient appointment times, fast and easy service. Always leave happy and confident the job was done right Always leave happy and confident the job was done right More

My old car unexpectedly broke down and instead of spending thousands of dollars to repair it (more than the car was worth), I decided to finally get the Subaru I always wanted. Everyone at the dealer spending thousands of dollars to repair it (more than the car was worth), I decided to finally get the Subaru I always wanted. Everyone at the dealership was very friendly, knowledgeable and patient with me during the entire process. I ended up getting an Outback and I love it! It’s the perfect size for what I need and it’s been wonderful to drive during the winter. I just had my first service appointment last week and even that was above and beyond. Very thorough, efficient and friendly. I can’t recommend Autonation Subaru enough. More

Serviced performed as requested with no hidden issues. Service advisor Rachel discussed details and costs before work was performed. Timely notification of completed service and checkout. Service advisor Rachel discussed details and costs before work was performed. Timely notification of completed service and checkout. More

I am thankful that it only 1 hour to complete the service. Wonderful staff and friendly. service. Wonderful staff and friendly. More

The service advisors are historically outstanding. This time was no exception. Rachel is no-nonsense in approach, but gets her job done effectively and efficiently. She is a problem solver. This i This time was no exception. Rachel is no-nonsense in approach, but gets her job done effectively and efficiently. She is a problem solver. This is not the first visit where I requested an estimate before I came in. I was told the service department would get me the estimate by my preferred route of email. I made the appointment approximately 45 to 60 days before the major service. I called in addition to the original estimate request two additional times. I finally stated that I was not leaving the vehicle the morning of service until I got the estimate. Rachel called me the day before to go over the estimate orally. I received a call the day of service (auto was being serviced) stating that they did not have the spark plugs to change. It turns out they are on back order. This means I have to return for another date with the dealer to get the remainder of the work done. I live nearly 100 miles from the dealership, and this is inconvenient. At least, I should have been kept informed of the snafu in advance, so I could plan differently. I plan my appointments and I expect others to plan too. In addition, I expect that the dealer processes and service delivery is sound. I give Rachel the highest marks for her service. The lowest marks are for the communication lapses before service was performed, and inability to get the job done in one service call or notification of inability to perform the service in one call. More