AutoNation Subaru Spokane Valley

Wes was a great help and has been straight forward and helpful in communication with my girlfriend and I during my first car purchase. helpful in communication with my girlfriend and I during my first car purchase. More

These guys are awesome. Very polite and professional. worked with me until I was able to get the resolve I wanted. Very polite and professional. worked with me until I was able to get the resolve I wanted. More

Poor after sales communication. Multiple calls. Most cases had no answer; did not call back; did not respond to questions; can not find license plates; wanted us to drive 2+ hrs. Multiple calls. Most cases had no answer; did not call back; did not respond to questions; can not find license plates; wanted us to drive 2+ hrs. to pick up plates. More

Keith at Subaru of Spokane Valley was absolutely amazing to work with. He was so easy to work with, he truly made this my best car buying experience. to work with. He was so easy to work with, he truly made this my best car buying experience. More

Super friendly and helpful staff made the process of purchasing my new vehicle really easy and less stressful purchasing my new vehicle really easy and less stressful More

There was some confusion about where the car was located at first, but Tyler, Adam, and everyone else at the Subaru dealership were quick to get the issue corrected. They were flexible and understanding, at first, but Tyler, Adam, and everyone else at the Subaru dealership were quick to get the issue corrected. They were flexible and understanding, and getting a deal done was a surprisingly smooth process. I really appreciate their professionalism and willingness to work within the terms we set. More

I was there for 8 hours. It was a terrible experience. After the 8 hours they tried to sell me on everything they could. I applaud the persistence but Jesus man. It was a terrible experience. After the 8 hours they tried to sell me on everything they could. I applaud the persistence but Jesus man. More

We had a wonderful experience. Very friendly and listened to what we needed. Thank you to Wes and the team! Very friendly and listened to what we needed. Thank you to Wes and the team! More

Very nice and friendly staff second car I’ve purchased from Appleway Subaru because of the excellent service from Appleway Subaru because of the excellent service More

Super friendly employees. Nice clean facility. Very courteous. However, we received misinformation about our original pick up date and then had to reschedule and pick up of Nice clean facility. Very courteous. However, we received misinformation about our original pick up date and then had to reschedule and pick up of my vehicle. We made a special separate over 1hr each way drive to the dealership to make the second pick up time. The pick up then took over 4 hours to purchase with cash. From online: It typically takes 4 to 6 hours to buy a new car 1. Research: 60-120 minutes 2. Prepare your finances: 60-120 minutes 3. Chose a dealership: 30-60 minutes 4. Test drive: 15-30 minutes 5. Pricing and negotiation: 30 minutes 6. Sign the paperwork: 60 minutes 7. Taking delivery of your new car: 30 minutes Steps 1-5 had been completed during the first visit. For my second scheduled pick up, I expected to spent 1-2hrs to take ownership of the vehicle. I had nothing to finance. I didn't add any packages. Trade in was cleaned out ready to go. Paperwork once the process began took less than 30 minutes. The problem was the three and a half hours we waited to sign the paperwork. This made our pick up last almost 4.5hrs. I had a young child with me and they missed their class as a result. I let the staff know when I arrived that my child had class in 4hrs. The staff was nice and let us pick some free Subaru swag for the delay. My child loved the swag but was "so bored". Still not sure why it took so long. If we had know, could have gone elsewhere to spend the 4 hrs and taken my child to class and come back when they were less busy. Instead they kept us waiting, saying it would be "just a few more minutes". The vehicle is great 5 stars, the pick up process was extremely tedious -3 stars. More