AutoNation Subaru Spokane Valley

Scheduled an appointment for a 12,000 mile check up. Was having some additional issues so I called to see if I needed to reschedule for additional time. They said no problem but appointment would be 2 hour having some additional issues so I called to see if I needed to reschedule for additional time. They said no problem but appointment would be 2 hours longer. No problem. My husband dropped off car for 10:30 appointment and came back at 1 for a 2 or 2:30 pickup, No update was offered until 4:24 when he was told that they found the problem in the media console. Had to order parts and would now begin the oil change and tire rotation that should have been done at 10:30. He left dealership at 5:30. Not very organized. Should communicate better. Although he let them know he was back, they phoned him to discuss. Need to be aware of what customers are waiting in person. More

Our appointment was handled professionally in a timely manner. The young lady who assisted us was personable and accommodating! Our Subaru’s maintenance was completed professionally and much earlier than manner. The young lady who assisted us was personable and accommodating! Our Subaru’s maintenance was completed professionally and much earlier than expected What a great experience! More

They are struggling to get & keep qualified service employees. Over priced oil changes. GM is not accessible & is gone a lot. Women in & around service are not masking or not masking correctly. This de employees. Over priced oil changes. GM is not accessible & is gone a lot. Women in & around service are not masking or not masking correctly. This dealership seems to be struggling because of shortage of cars to sell & employee shortage. There are some great people within this dealership. I hope improvements will be made. More

Appleway SUBURU has the most informative and courteous staff. I was very pleased with my service rep. Nate Benz. He was very helpful. staff. I was very pleased with my service rep. Nate Benz. He was very helpful. More

I'm only sending this to the dealer and not posting on facebook or google. Women employees/customer service check-in people were not masked. I mentioned it; it didn't happen. I had requested an oil cha facebook or google. Women employees/customer service check-in people were not masked. I mentioned it; it didn't happen. I had requested an oil change which I received. However I dropped the car off about 8:30 am; it was about 11:am when it was finished. Meanwhile at least 4 people who were having the same thing done, came after me, left before me. Sigh. When I decided to check on what was going on, as I walked to the counter, the young woman I had been dealing with was rounding the corner. She said she was behind in paperwork but the car was done. Shortly thereafter she came to get me. At counter, paying for service, mask was onder the chin of both women employees. I had commented on how great to see women in those positions. It was disappointing. I had an appt; I was on time; 2 1/2 hours is too long...plus others were in and out. Not sure if it was the person or what.... More

Customer service is good but prices are too high. Tire rotation should NOT be $40+. rotation should NOT be $40+. More

1st rate customer service, very friendly. and professional. They put the customer first. The end. professional. They put the customer first. The end. More

I couldn't reach the gas pedal when I got the car back .They moved the seat. I have back problems and the seat has to be just right. After the multi point inspection They claimed I needed a cabin air fi .They moved the seat. I have back problems and the seat has to be just right. After the multi point inspection They claimed I needed a cabin air filter. change. Must not have actually looked because It was new a month ago. The tire pressure was listed as 35 on all four. Not so , I check the tires myself and one was down to 28psi. They also added a $20 oil additive I did not ask for. They did remove that charge. I like the dealership and the folks are all friendly. The inspection is a farce. More

The door and window were not fixed, which I wanted them to fixed. It was little disappointed. to fixed. It was little disappointed. More

This is a good dealership, but the service department leaves something to be desired. We came in with a car with battery problems. They told us that the battery was good, but the next day it was dead a leaves something to be desired. We came in with a car with battery problems. They told us that the battery was good, but the next day it was dead again. We went somewhere else and they retested the battery, found it was NOT good, and replaced it. More