AutoNation Subaru Spokane Valley

Subaru AutoNation Spokane Valley has always given me excellent service and they are professional and efficient too. Such a pleasure to deal with them and I really appreciate the various recycling ♻️ opt excellent service and they are professional and efficient too. Such a pleasure to deal with them and I really appreciate the various recycling ♻️ options in their showroom. I've never enjoyed having my vehicle serviced until now, so a big shout out to the Valley team. Keep it up, I'll keep coming back. More

Dropped my car off at 7am. Was not told I had to wait until 7:30 for a ride to work. When I was called to tell me the car was done (oil change and tire rotation), I asked to Was not told I had to wait until 7:30 for a ride to work. When I was called to tell me the car was done (oil change and tire rotation), I asked to be picked up at 5:15pm. I was told I would have to call back later and ask to be picked up at that time even though I was talking to the service dept. I called back in the afternoon and couldn't reach anyone. The operator took a message. Got home and found that the oil cap wasn't put on properly and the engine and hood had oil everywhere. Called at 7am when service dept opened the next day and had to leave a message. When no call back by 10am, I called and informed them what happened. They came out to the house, picked up the car and cleaned it up. They are not charging for the next 2 oil changes. The service recovery was adequate but overall, not impressed with the experience. More

Lucas Torres was a great salesperson, through this entire purchasing process. I could not be happier with the experience and I love my new Subaru. purchasing process. I could not be happier with the experience and I love my new Subaru. More

Made me a generous offer of a 2022 Forester Touring for my 2019 and stood behind the offer. Amazing staff to work with from the GM on down. Our third Subaru purchase from them and always a fair offer on tr my 2019 and stood behind the offer. Amazing staff to work with from the GM on down. Our third Subaru purchase from them and always a fair offer on trade-ins. My wife and I recommend them to anyone. Extremely satisfied! Jim Mansfield More

my car was not washed after the service, usually it comes back washed. Just wondered why. . back washed. Just wondered why. . More

Salesman, Brandon Michael, was excellent. Computer system for doing my deal was not good at all. It took hours to get my deal completed. Sitting in a car dealership is not fun. Picked up my v Computer system for doing my deal was not good at all. It took hours to get my deal completed. Sitting in a car dealership is not fun. Picked up my vehicle and the delivery detail was not done. I hope to bring it back for that. More

I had a great experience at this dealer. Trion was very great and very helpful. Everyone was very nice and great to work with! Trion was very great and very helpful. Everyone was very nice and great to work with! More

Easy to deal with. We would definitely buy a vehicle from the J. The future We would definitely buy a vehicle from the J. The future More

Very professional, yet friendly staff; quick, but thorough 24000 mile service on my 2021 Crosstrek. I'd recommend Spokane Valley Subaru AutoNation for sales and service needs. thorough 24000 mile service on my 2021 Crosstrek. I'd recommend Spokane Valley Subaru AutoNation for sales and service needs. More

While the customer service was exceptional, I did have a couple of bad experiences with my first service visit there. I had purchased my 2016 Legacy from a friend and needed help transferring the informati couple of bad experiences with my first service visit there. I had purchased my 2016 Legacy from a friend and needed help transferring the information from her name into mine as I was unable to do it on my own and wanted to make sure I got the emails on when to service my vehicle, etc. The service agent was having a difficult time transferring the information as well but assured me by the end of the day I would have an email. I didn’t. In fact, it took me 4 phone calls, leaving messages for the service agent, before I was actually able to get through to her to make it happen but it did get resolved. The other issue was, when I got home I could not roll down my passenger window using my driver controls. I called and left a message and received a return phone call by someone stating since I had bought a new battery, this should have been reset for me. She apologized for the inconvience and walked me through how to reset it myself and said she would talk to the service manager to remind the technicians to reset the door locks when changing the battery. Small issues but a little frustrating none the less. I appreciate getting them resolved though. More